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Mukhles Al-Ababneh

Al-Hussein Bin Talal University

Professor of Hospitality and Tourism Management

P.O. Box 20

Ma'an, 71111

Jordan

  • Al-Hussein Bin Talal University

SCHOLARLY PAPERS

22

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TOTAL CITATIONS
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Top 51,960

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33

Scholarly Papers (22)

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1.

Linking Ontology, Epistemology and Research Methodology

Science & Philosophy Volume 8(1), 2020, pp. 75-91
Number of pages: 17 Posted: 18 Nov 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 27,224 (249)

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ontology; epistemology; research methodology

2.

Service Quality in the Hospitality Industry

Number of pages: 1 Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 4,667 (5,188)
Citation 6

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Service quality, hospitality industry

3.

The Concept of Creativity: Definitions and Theories

International Journal of Tourism & Hotel Business Management, 2020, Vol. 2 (1) 245-249
Number of pages: 5 Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 3,149 (9,974)
Citation 1

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Creativity

4.

Service Quality and its Impact on Tourist Satisfaction

Institute of Interdisciplinary Business Research 164, APRIL 2013, VOL 4, NO 12
Number of pages: 14 Posted: 05 Feb 2021 Last Revised: 12 May 2022
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 2,569 (13,854)

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Service Quality; Tourist Satisfaction; Tourism; Petra and Jordan.

5.

Leadership Style of Managers in Five-Star Hotels and its Relationship with Employee’s Job Satisfaction

Number of pages: 6 Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 2,374 (15,413)
Citation 10

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Leadership Styles, Job Satisfaction, Hotels

6.

The implementation of Total Quality Management (TQM) in the hotel industry

International Journal of Tourism and Hospitality, Vol. 1, No. 1, January 2021, pp. 25-34.
Number of pages: 10 Posted: 18 Feb 2021
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 1,491 (32,369)

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Total Quality Management (TQM), Critical Success Factors (CSFs) of TQM, Hotels, Jordan

7.

Creative Cultural Tourism as a New Model for Cultural Tourism

Journal of Tourism Management Research 2019 Vol. 6, No. 2, pp. 109-118
Number of pages: 10 Posted: 05 Feb 2021 Last Revised: 12 May 2022
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 1,212 (43,293)

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Cultural Tourism, Changes in Cultural Tourism, Creative Tourism, Creative Cultural Tourism

8.

Creative Cultural Tourism As a New Model of the Relationship between Cultural Heritage and Tourism

International Journal of Hospitalit and Tourism Studies, 1(1) (2020), 39-44
Number of pages: 6 Posted: 18 Nov 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 456 (159,122)

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Culture Tourism; Cultural Heritage; Creative Cultural Tourism

9.

The Role of Total Quality Management Practices in Improving Service Recovery Performance through Service Innovation in Jordan’s Five-Star Hotels

Number of pages: 21 Posted: 11 May 2022
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 388 (192,467)
Citation 1

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Total quality management, service recovery, service innovation, hotels, Jordan

10.

Implementing Total Quality Management in the Hotel Industry

Number of pages: 7 Posted: 15 Jul 2020 Last Revised: 05 Feb 2021
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 354 (214,362)
Citation 2

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TQM, CSFs of TQM, Resort Hotels

11.

Mediating Role of Empowerment Between Total Quality Management (TQM) and Service Recovery Performance in the Hotel Industry

Al-Ababneh, M.M., Al-Sabi, S.M., Al-Shakhsheer, F.J., Habiballah, M.A. (2018). JSOD, VI(3), 286-313
Number of pages: 28 Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 254 (302,586)
Citation 4

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TQM, Empowerment, Service Recovery

12.

Creative Tourism

Al-Ababneh, J Tourism Hospit 2017, 6:2
Number of pages: 1 Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 220 (351,440)

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Creative Tourism

13.

The Influence of Employee Empowerment on Employee Job Satisfaction in Five-Star Hotels in Jordan

International Business Research; Vol. 10, No. 3; 2017
Number of pages: 15 Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 198 (391,686)
Citation 1

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14.

Achieving Service Recovery Through Service Innovation in the Hotel Industry: The Critical Role of Employee Empowerment

Enlightening Tourism. A Pathmaking Journal, Vol. 11, No 1 (2021), pp. 40-88
Number of pages: 49 Posted: 27 Sep 2021 Last Revised: 12 May 2022
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 140 (547,695)
Citation 1

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Service Recovery; Service Innovation; Employee Empowerment; Hotels.

15.

Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels

Number of pages: 10 Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 124 (580,653)
Citation 5

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Employee service innovation behavior, New service development, Hotels

16.

Classifying Jordanian Hotels Based on their TQM Implementations

Dirasat, Administrative Sciences, Volume 41, No. 2, 2014
Number of pages: 15 Posted: 05 Feb 2021 Last Revised: 28 May 2022
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 65 (924,743)

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Total Quality Management (TQM), Critical Success Factors (CSFs), Hotels in Jordan

17.

The Impact of Internal Service Quality on Job Satisfaction in the Hotel Industry

Research in Hospitality Management 2018, 8(1): 55–62
Number of pages: 9 Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 64 (942,565)
Citation 2

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hotels, internal service quality, job satisfaction

18.

Employees’ Perspectives of Service Quality in Hotels

Research in Hospitality Management 2016, 6(2): 189–193
Number of pages: 7 Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University
Downloads 63 (933,592)

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Service Quality, SERVQUAL, Work Environment, Competitive Advantage, Hotel Industry

19.

Assessing the impact of the COVID-19 pandemic on tourism workers' health and well-being in Jordan Avaliação do impacto da pandemia de COVID-19 na saúde e bem-estar dos trabalhadores do turismo na Jordânia

Number of pages: 20 Posted: 06 Aug 2024
Mukhles Al-Ababneh, Firas J. Al-Shakhsheer, Ma’moun A. Habiballah and Mohammad B. Al-Badarneh
Al-Hussein Bin Talal University, Al-Hussein Bin Talal University, Al-Hussein Bin Talal University and Yarmouk University
Downloads 43 (1,145,425)

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Coronavirus (COVID-19) threats, depression, personal control, personal health, well-being, tourism workers Ameaças do coronavírus, depressão, controle pessoal, saúde pessoal, bem-estar, trabalhadores do turismo

20.

An Exploration of the Eco–Label Practices in Hotels in Jordan

Posted: 05 Feb 2021
Mukhles Al-Ababneh
Al-Hussein Bin Talal University

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Eco-Label Practices, Eco-Hotels, Jordan

21.

Focus Groups

Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University

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Focus Group

22.

Community Perspectives to Tourism Impacts in Petra

Posted: 15 Jul 2020
Mukhles Al-Ababneh
Al-Hussein Bin Talal University

Abstract:

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Residents’ Perspectives; Tourism Impacts; Jordan; Petra