Jue Young Mok

University of Kentucky

Lexington, KY 40506

United States

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Scholarly Papers (1)

1.

Citizen Expectations and Satisfaction in a Young Democracy: A Test of the Expectancy-Disconfirmation Model

Number of pages: 40 Posted: 23 Dec 2014 Last Revised: 19 Apr 2016
University of Kentucky - James W. Martin School of Public Policy and Administration, University of Kentucky and Universidad de Guadalajara
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Abstract:

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citizen satisfaction; expectancy-disconfirmation model; survey experiment