Stephen Deery

University of London - King's College - Department of Management

Professor

150 Stamford Street

London, SE1 9NN

United Kingdom

http://www.kcl.ac.uk/depsta/pse/mancen/staff/stephen_deery.htm

SCHOLARLY PAPERS

7

DOWNLOADS

75

CITATIONS
Rank 14,211

SSRN RANKINGS

Top 14,211

in Total Papers Citations

26

Scholarly Papers (7)

1.

Employee Reactions to Human Resource Management: A Review and Assessment

The Journal of Industrial Relations, Vol. 44, pp. 458-466, 2002
Number of pages: 9 Posted: 06 Jan 2003
Stephen Deery
University of London - King's College - Department of Management
Downloads 31 (388,952)
Citation 1

Abstract:

2.

Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal

Journal of Management Studies, Vol. 39, pp. 471-496, 2002
Number of pages: 26 Posted: 06 May 2003
Stephen Deery, Rick D. Iverson and Janet Walsh
University of London - King's College - Department of Management, Simon Fraser University (SFU) - Management and Organizational Studies Area and University of London - King's College - Department of Management
Downloads 25 (411,099)
Citation 20

Abstract:

3.

Refashioning Organizational Boundaries: Outsourcing Customer Service Work

Journal of Management Studies, Vol. 43, No. 3, pp. 557-582, May 2006
Number of pages: 26 Posted: 08 May 2006
Janet Walsh and Stephen Deery
University of London - King's College - Department of Management and University of London - King's College - Department of Management
Downloads 10 (487,827)
Citation 3

Abstract:

4.

Union Mobilization: A Consideration of the Factors Affecting the Willingness of Union Members to Take Industrial Action

British Journal of Industrial Relations, Vol. 46, Issue 2, pp. 248-267, June 2008
Number of pages: 20 Posted: 03 Apr 2008
Donna M. Buttigieg, Stephen Deery and Rick D. Iverson
Victoria University - School of Management and Information Systems, University of London - King's College - Department of Management and Simon Fraser University (SFU) - Management and Organizational Studies Area
Downloads 5 (516,045)
Citation 2

Abstract:

5.

Coping Strategies in Call Centres: Work Intensity and the Role of Co-Workers and Supervisors

British Journal of Industrial Relations, Vol. 48, Issue 1, pp. 181-200, March 2010
Number of pages: 20 Posted: 15 Feb 2010
Stephen Deery, Rick D. Iverson and Janet Walsh
University of London - King's College - Department of Management, Simon Fraser University (SFU) - Management and Organizational Studies Area and University of London - King's College - Department of Management
Downloads 1 (540,249)

Abstract:

6.

Why Do Off‐Shored Indian Call Centre Workers Want to Leave Their Jobs?

New Technology, Work and Employment, Vol. 28, Issue 3, pp. 212-226, 2013
Number of pages: 15 Posted: 12 Nov 2013
Stephen Deery, Vandana Nath and Janet Walsh
University of London - King's College - Department of Management, University of London, King's College London, Department of Management and University of London - King's College - Department of Management
Downloads 0 (540,249)

Abstract:

call centres, India, turnover intentions, off‐shoring, transnational service work

7.

The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces

Industrial and Labor Relations Review, Vol. 62, No. 4, 2009
Posted: 21 Dec 2010
University of London, King's College London, Department of Management, FORBA and University of London - King's College - Department of Management

Abstract:

globalization of services, strategic HRM, outsourcing, call centers, collective representation