Author Page for Stephen Deery

1.

Employee Reactions to Human Resource Management: A Review and Assessment

The Journal of Industrial Relations, Vol. 44, pp. 458-466, 2002

Number of pages: 9 Posted: 06 Jan 2003

Stephen Deery

University of London - King's College - Department of Management

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2.

Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal

Journal of Management Studies, Vol. 39, pp. 471-496, 2002

Number of pages: 26 Posted: 06 May 2003

Stephen Deery, Rick D. Iverson and Janet Walsh

University of London - King's College - Department of Management, Simon Fraser University (SFU) - Management and Organizational Studies Area and University of London - King's College - Department of Management

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3.

Refashioning Organizational Boundaries: Outsourcing Customer Service Work

Journal of Management Studies, Vol. 43, No. 3, pp. 557-582, May 2006

Number of pages: 26 Posted: 08 May 2006

Janet Walsh and Stephen Deery

University of London - King's College - Department of Management and University of London - King's College - Department of Management

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4.

Union Mobilization: A Consideration of the Factors Affecting the Willingness of Union Members to Take Industrial Action

British Journal of Industrial Relations, Vol. 46, Issue 2, pp. 248-267, June 2008

Number of pages: 20 Posted: 03 Apr 2008

Donna M. Buttigieg, Stephen Deery and Rick D. Iverson

Victoria University - School of Management and Information Systems, University of London - King's College - Department of Management and Simon Fraser University (SFU) - Management and Organizational Studies Area

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5.

Coping Strategies in Call Centres: Work Intensity and the Role of Co-Workers and Supervisors

British Journal of Industrial Relations, Vol. 48, Issue 1, pp. 181-200, March 2010

Number of pages: 20 Posted: 15 Feb 2010

Stephen Deery, Rick D. Iverson and Janet Walsh

University of London - King's College - Department of Management, Simon Fraser University (SFU) - Management and Organizational Studies Area and University of London - King's College - Department of Management

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6.

Why Do Off‐Shored Indian Call Centre Workers Want to Leave Their Jobs?

New Technology, Work and Employment, Vol. 28, Issue 3, pp. 212-226, 2013

Number of pages: 15 Posted: 12 Nov 2013

Stephen Deery, Vandana Nath and Janet Walsh

University of London - King's College - Department of Management, University of London, King's College London, Department of Management and University of London - King's College - Department of Management

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7.

The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces

Industrial and Labor Relations Review, Vol. 62, No. 4, 2009

Posted: 21 Dec 2010

Virginia Doellgast, Ursula Holtgrewe and Stephen Deery

University of London, King's College London, Department of Management, FORBA and University of London - King's College - Department of Management

Stephen Deery

University of London - King's College - Department of Management

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Scholarly Papers (7)

Employee Reactions to Human Resource Management: A Review and Assessment

Abstract:

Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal

Abstract:

Refashioning Organizational Boundaries: Outsourcing Customer Service Work

Abstract:

Union Mobilization: A Consideration of the Factors Affecting the Willingness of Union Members to Take Industrial Action

Abstract:

Coping Strategies in Call Centres: Work Intensity and the Role of Co-Workers and Supervisors

Abstract:

Why Do Off‐Shored Indian Call Centre Workers Want to Leave Their Jobs?

Abstract:

The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces

Abstract:

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