Michael Musheno

University of California, Berkeley

310 Barrows Hall

Berkeley, CA 94720

United States

SCHOLARLY PAPERS

2

DOWNLOADS

89

CITATIONS

0

Scholarly Papers (2)

1.

Decision-Making at the Frontline: Exploring Coping with Moral Conflicts During Public Service Delivery

In J. Lewis & M. Considine (Eds.), Making public policy decisions (pp. 112-128). London: Routledge, 2015
Number of pages: 27 Posted: 24 Jan 2015
Erasmus University Rotterdam (EUR), Utrecht University, Erasmus University Rotterdam (EUR) - Department of Public Administration and University of California, Berkeley
Downloads 30 (275,431)

Abstract:

Coping, Public service delivery, Moral conflict, Frontline work, Behavioral public administration

2.

Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature

Journal of Public Administration, Research and Theory, Forthcoming
Number of pages: 43 Posted: 20 Jan 2015
Utrecht University, Erasmus University Rotterdam (EUR) - Department of Public Administration, Erasmus University Rotterdam (EUR) and University of California, Berkeley
Downloads 10 (405,709)

Abstract:

Coping, Street-level bureaucracy, Public service delivery, Frontline work, Behavioral public administration