Markus Blut

University of Newcastle - Business School

Professor of Marketing

Newcastle upon Tyne, NE1 7RU

United Kingdom

SCHOLARLY PAPERS

2

DOWNLOADS

869

SSRN CITATIONS

3

CROSSREF CITATIONS

7

Scholarly Papers (2)

1.

How Procedural, Financial and Relational Switching Costs Affect Customer Satisfaction, Repurchase Intentions, and Repurchase Behavior: A Meta-Analysis

International Journal of Research in Marketing, Forthcoming
Number of pages: 32 Posted: 23 Jan 2015
University of Newcastle - Business School, Jones Graduate School of Business, Rice University and University of Alabama - Department of Management and Marketing
Downloads 480 (64,283)
Citation 3

Abstract:

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switching costs, customer satisfaction, repurchase intentions, repurchase behavior

2.
Downloads 389 ( 82,589)
Citation 1

E-Service Quality: A Meta-Analytic Review

Journal of Retailing, Forthcoming
Number of pages: 62 Posted: 15 Jul 2015
University of Newcastle - Business School, Rice University - Jesse H. Jones Graduate School of Business, Rice University and University of Rostock
Downloads 216 (154,058)

Abstract:

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E-Service Quality: A Meta-Analytic Review

Journal of Retailing, Forthcoming
Number of pages: 22 Posted: 15 Jul 2015
University of Newcastle - Business School, Rice University - Jesse H. Jones Graduate School of Business, Rice University and University of Rostock
Downloads 173 (188,990)

Abstract:

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E-service quality; Marketing channels; Meta-analysis; Measurement; Research design; Contingency factors