Serguei Netessine

The Wharton School, University of Pennsylvania

Professor of Operations, Information and Decisions

3730 Walnut Street

Philadelphia, PA 19104-6367

United States

http://www.netessine.com

  • The Wharton School, University of Pennsylvania

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    • Tel: (215) 573 3571
SCHOLARLY PAPERS

53

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166

Scholarly Papers (53)

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1.

Supply Chain Structures on the Internet: Marketing-Operations Coordination

Simon School of Business Working Paper No. OP 00-05
Number of pages: 32 Posted: 13 Jan 2001
Serguei Netessine and Nils Rudi
The Wharton School, University of Pennsylvania and INSEAD - Technology and Operations Management
Downloads 2,009 (7,095)
Citation 10

Abstract:

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2.

Who are My Competitors? - Let the Customer Decide

INSEAD Working Paper No. 2012/84/TOM
Number of pages: 35 Posted: 17 Sep 2012
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and The Wharton School, University of Pennsylvania
Downloads 948 (23,242)
Citation 3

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3.

Electric Vehicles with a Battery Switching Station: Adoption and Environmental Impact

INSEAD Working Paper No. 2013/108/TOM
Number of pages: 44 Posted: 15 Feb 2012 Last Revised: 08 Jun 2014
Buket Avci, Karan Girotra and Serguei Netessine
Independent, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 885 (25,698)
Citation 17

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4.

The Operational Advantages of Threshold Discounting Offers

INSEAD Working Paper No. 2016/41/TOM
Number of pages: 59 Posted: 05 Aug 2013 Last Revised: 17 Jun 2016
Simone Marinesi, Karan Girotra and Serguei Netessine
The Wharton School, University of Pennsylvania, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 835 (27,886)
Citation 4

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Threshold Discounting, Groupon, Crowdsourcing, Strategic Customers, Business Model Innovation

5.

Centralized and Competitive Inventory Models with Demand Substitution

Simon School of Business Working Paper No. OP 02-01
Number of pages: 13 Posted: 28 Apr 2002
Serguei Netessine and Nils Rudi
The Wharton School, University of Pennsylvania and INSEAD - Technology and Operations Management
Downloads 666 (37,932)
Citation 3

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Newsvendor, Substitution, Stochastic, Programming, Inventory, Supply Chain

6.

Service Competition and Product Quality in the U.S. Automobile Industry

INSEAD Working Paper No. 2015/47/TOM/ACGRE
Number of pages: 34 Posted: 24 May 2012 Last Revised: 04 Apr 2016
Jose Guajardo, Morris A. Cohen and Serguei Netessine
University of California, Berkeley, University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania
Downloads 645 (39,606)
Citation 9

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Services in Manufacturing, Demand Models, Competition, Automobiles, Econometrics

7.

Are Consumers Strategic? Structural Estimation from the Air-Travel Industry

INSEAD Working Paper No. 2013/85//TOM/ACGRE
Number of pages: 42 Posted: 05 Oct 2011 Last Revised: 17 Jul 2013
Jun Li, Nelson F. Granados and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business, Pepperdine University - Graziadio School of Business and The Wharton School, University of Pennsylvania
Downloads 627 (41,119)
Citation 16

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8.

Price to Compete ... with Many: How to Identify Price Competition in High Dimensional Space

INSEAD Working Paper No. 2016/38/TOM
Number of pages: 43 Posted: 26 Oct 2015 Last Revised: 22 Dec 2016
Jun Li, Serguei Netessine and Sergei Koulayev
University of Michigan, Stephen M. Ross School of Business, The Wharton School, University of Pennsylvania and Consumer Financial Protection Bureau
Downloads 543 (49,572)
Citation 7

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9.

Managing Global Sourcing: Inventory Performance

INSEAD Working Paper No. 2013/65/TOM
Number of pages: 39 Posted: 05 Oct 2011 Last Revised: 03 Jul 2013
Nitish Jain, Karan Girotra and Serguei Netessine
London Business School, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 531 (51,019)
Citation 4

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10.

Selling Off-Grid Light to Liquidity Constrained Consumers

INSEAD Working Paper No. 2017/32/DSC/TOM
Number of pages: 52 Posted: 22 May 2016 Last Revised: 19 May 2017
Bhavani Shanker Uppari, Ioana Popescu and Serguei Netessine
INSEAD, INSEAD - Decision Sciences and The Wharton School, University of Pennsylvania
Downloads 519 (52,534)
Citation 1

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Bottom of the Pyramid, Electricity, Sustainability, Business Models

11.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper
Number of pages: 31 Posted: 01 Jun 2017 Last Revised: 15 Dec 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania
Downloads 508 (53,975)
Citation 1

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Retail Operations, Business Analytics, Empirical Operations Management

12.

Business Model Innovation for Sustainability

INSEAD Working Paper No. 2013/77/TOM
Number of pages: 19 Posted: 05 Jul 2013
Karan Girotra and Serguei Netessine
Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 479 (58,153)
Citation 2

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13.

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

Manufacturing and Service Operations Management (2015). 17(3), 368-383
Number of pages: 42 Posted: 10 Aug 2012 Last Revised: 27 Apr 2017
Kinshuk Jerath, Anuj Kumar and Serguei Netessine
Columbia University - Columbia Business School, University of Florida - Warrington College of Business and The Wharton School, University of Pennsylvania
Downloads 433 (65,774)
Citation 1

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Multichannel Customer Behavior, Customer Service, Call Center, Empirical OM, Probability Modeling

14.

Deployment of Manufacturing Flexibility: An Empirical Analysis of the North American Automotive Industry

Number of pages: 33 Posted: 05 Jun 2012
Manu Goyal, Serguei Netessine and Taylor Randall
Tata Motors Ltd., The Wharton School, University of Pennsylvania and University of Utah - School of Accounting and Information Systems
Downloads 413 (69,661)
Citation 5

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Manufacturing, flexibility, automotive, productivity, competition

15.

Partnering with Competitors - An Empirical Analysis of Airline Alliances and Multimarket Competition

INSEAD Working Paper No. 2011/114/TOM/ACGRE
Number of pages: 37 Posted: 14 Feb 2011 Last Revised: 10 Nov 2011
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and The Wharton School, University of Pennsylvania
Downloads 413 (69,661)
Citation 3

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16.

Interesting, Important and Impactful Operations Management

Number of pages: 18 Posted: 30 Apr 2019 Last Revised: 11 May 2019
Gerard P Cachon, Karan Girotra and Serguei Netessine
The Wharton School - Operations, Information and Decisions Department, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 403 (71,747)

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Operations Management, Fragmentation, M&SOM, New Research Areas, Innovation

17.

Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation

INSEAD Working Paper No. 2016/01/TOM
Number of pages: 36 Posted: 20 Nov 2013 Last Revised: 21 Jan 2016
Rachna Shah, George Ball and Serguei Netessine
University of Minnesota - Twin Cities - Department of Operations and Management Science, Operations and Decision Technologies Dept, Kelley School of Business, Indiana University and The Wharton School, University of Pennsylvania
Downloads 370 (79,222)
Citation 4

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18.

Impact of Performance-Based Contracting on Product Reliability: An Empirical Analysis

INSEAD Working Paper No. 2011/49/TOM
Number of pages: 36 Posted: 12 Apr 2011
Jose Guajardo, Morris A. Cohen, Sang-Hyun Kim and Serguei Netessine
University of California, Berkeley, University of Pennsylvania - The Wharton School, Yale School of Management and The Wharton School, University of Pennsylvania
Downloads 369 (79,479)
Citation 2

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19.

Retail Store Execution: An Empirical Study

Number of pages: 32 Posted: 04 Sep 2013
Marshall Fisher, Jayanth Krishnan and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, International Monetary Fund and The Wharton School, University of Pennsylvania
Downloads 360 (81,791)
Citation 11

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20.

Higher Market Thickness Reduces Matching Rate in Online Platforms: Evidence from a Quasi-Experiment

Ross School of Business Paper
Number of pages: 38 Posted: 27 Sep 2017 Last Revised: 25 Oct 2018
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and The Wharton School, University of Pennsylvania
Downloads 338 (87,906)
Citation 13

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Matching Markets, Market Thickness, Matching Supply and Demand, Quasi-Experiment, Difference-In-Differences

21.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming
Number of pages: 32 Posted: 08 Oct 2015 Last Revised: 20 Sep 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania
Downloads 320 (93,393)
Citation 1

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Retail Operations, Online Learning, Business Analytics, MOOCs, Empirical Operations Management

22.

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2017/10/TOM/ACGRE, SMU Cox School of Business Research Paper No. 18-20
Number of pages: 46 Posted: 01 Jun 2012 Last Revised: 05 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 319 (93,732)
Citation 2

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Econometrics, Empirical Study on Staffing; Worker Productivity, Business Analytics, Restaurant Operations, Behavioral Operations Management, Quality/Speed Trade-off

23.

Labor Planning, Execution, and Retail Store Performance: An Exploratory Investigation

Number of pages: 40 Posted: 04 Sep 2013
Serguei Netessine, Marshall Fisher and Jayanth Krishnan
The Wharton School, University of Pennsylvania, University of Pennsylvania - Operations & Information Management Department and International Monetary Fund
Downloads 308 (97,429)
Citation 1

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24.

An Empirical Examination of the Decision to Invest in Fulfillment Capabilities: A Study of Internet Retailers

Simon School Working Paper No. CIS 05-05
Number of pages: 34 Posted: 14 Mar 2005
Taylor Randall, Serguei Netessine and Nils Rudi
University of Utah - School of Accounting and Information Systems, The Wharton School, University of Pennsylvania and INSEAD - Technology and Operations Management
Downloads 304 (98,774)

Abstract:

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Internet, supply chain, retailing, bankruptcy, e-commerce

25.

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

SMU Cox School of Business Research Paper No. 18-9, June 2019, forthcoming at Management Science
Number of pages: 50 Posted: 18 Sep 2017 Last Revised: 25 Jun 2019
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 290 (104,806)
Citation 4

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technology innovation; self-service technology; labor productivity; restaurant operations, service operations

26.

Collaborative Cost Reduction and Component Procurement under Information Asymmetry

INSEAD Working Paper No. 2012/33/TOM
Number of pages: 43 Posted: 11 Dec 2010 Last Revised: 15 Mar 2012
Sang-Hyun Kim and Serguei Netessine
Yale School of Management and The Wharton School, University of Pennsylvania
Downloads 288 (104,806)
Citation 4

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27.

Inventory and its Relationship with Profitability: Evidence for an International Sample of Countries

Number of pages: 33 Posted: 04 Sep 2013
Sergey Rumyantsev and Serguei Netessine
Citigroup, Inc. and The Wharton School, University of Pennsylvania
Downloads 270 (112,211)
Citation 2

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28.

Recovering from Supply Interruptions: The Role of Sourcing Strategy

INSEAD Working Paper No. 2016/58/TOM
Number of pages: 37 Posted: 28 Oct 2015 Last Revised: 19 Aug 2016
Nitish Jain, Karan Girotra and Serguei Netessine
London Business School, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 261 (116,253)
Citation 6

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Supply Interruption, Supply Chain Management, Supplier Diversification, Longterm Relationships, Empirical Analysis, Time to Recovery

29.

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

INSEAD Working Paper No. 2016/81/TOM/ACGRE
Number of pages: 39 Posted: 14 Dec 2012 Last Revised: 23 Nov 2016
Tom Tan, Serguei Netessine and Lorin M. Hitt
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), The Wharton School, University of Pennsylvania and University of Pennsylvania - Operations & Information Management Department
Downloads 228 (133,306)
Citation 5

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Product Variety, Demand Concentration, Movie Rental, The Long Tail Effect, Product Rating

30.

Should Inventory Policy Be Lean or Responsive? Evidence for US Public Companies

Number of pages: 31 Posted: 04 Sep 2013
Sergey Rumyantsev and Serguei Netessine
Citigroup, Inc. and The Wharton School, University of Pennsylvania
Downloads 221 (137,391)
Citation 7

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31.

Reliability or Inventory? An Analysis of Performance-Based Contracts for Product Support Services

INSEAD Working Paper No. 2015/36/TOM
Number of pages: 26 Posted: 27 Aug 2010 Last Revised: 06 May 2015
Sang-Hyun Kim, Morris A. Cohen and Serguei Netessine
Yale School of Management, University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania
Downloads 218 (139,224)
Citation 7

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32.

Philanthropic Campaigns and Customer Behavior: Field Experiments on an Online Taxi Booking Platform

INSEAD Working Paper No. 2017/37/STR/TOM
Number of pages: 41 Posted: 22 Mar 2016 Last Revised: 03 Jun 2017
Jasjit Singh, Nina Teng and Serguei Netessine
INSEADINSEAD, INSEAD and The Wharton School, University of Pennsylvania
Downloads 203 (148,880)

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Corporate Philanthropy, Corporate Social Responsibility, Field Experiments, Customer Behavior, Online Marketplaces

33.

When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

The Wharton School Research Paper Forthcoming
Number of pages: 46 Posted: 10 Nov 2015 Last Revised: 03 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 166 (178,500)
Citation 5

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34.

Inventory, Speculators and Initial Coin Offerings

The Wharton School Research Paper
Number of pages: 48 Posted: 27 Mar 2019 Last Revised: 19 Aug 2019
Rowena J. Gan, Gerry Tsoukalas and Serguei Netessine
University of Pennsylvania - The Wharton School - Operations, Information and Decisions, University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania
Downloads 162 (182,225)

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Initial Coin Offering (ICO), Security Token Offering (STO), Inventory, Strategic Agents, Moral Hazard, Crowdfunding, Firm Operations

35.

Contracting for Product Support Under Information Asymmetry

Number of pages: 48 Posted: 08 Dec 2016 Last Revised: 14 Dec 2018
Dong Li, Nishant Mishra and Serguei Netessine
Singapore University of Technology and Design (SUTD), KU Leuven and The Wharton School, University of Pennsylvania
Downloads 156 (188,192)
Citation 1

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Service Contracts, Product Support, Reliability, MRO Operations, Information Asymmetry, Screening, Game Theory

36.

Does Immediate Feedback Make You Try Less Hard? A Study of Automotive Telematics

INSEAD Working Paper No. 2019/28/TOM
Number of pages: 40 Posted: 28 Oct 2018 Last Revised: 03 Jul 2019
Vivek Choudhary, Masha Shunko and Serguei Netessine
INSEAD - Technology and Operations Management, Foster School of Business, University of Washington and The Wharton School, University of Pennsylvania
Downloads 149 (195,543)
Citation 1

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Immediate Feedback, Empirical Operations Management, Behavioral Operations Management, Automotive Telematics

37.

Procurement in Supply Chains When the End-Product Exhibits the 'Weakest Link' Property

Number of pages: 46 Posted: 05 Jun 2012
Stanley Baiman, Serguei Netessine and Howard Kunreuther
University of Pennsylvania - Accounting Department, The Wharton School, University of Pennsylvania and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 100 (263,762)
Citation 10

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38.

Incentive Compensation and the Choice of Inventory Buffer

Accounting Review, Vol. 85, No. 6, pp. 1839-1860, November 2010
Number of pages: 52 Posted: 10 Dec 2011
Richard E. Saouma, Serguei Netessine and Stanley Baiman
MSU, The Wharton School, University of Pennsylvania and University of Pennsylvania - Accounting Department
Downloads 89 (284,321)

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39.

Supply Chains and Antitrust Governance

Number of pages: 34 Posted: 03 Dec 2018
Nitish Jain, Sameer Hasija and Serguei Netessine
London Business School, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania
Downloads 85 (292,687)
Citation 1

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Supply Chain Contracts, Antitrust, Illinois Brick Ruling, Slotting Fees

40.

When Is the Root of All Evil Not Money? The Impact of Load on Operational Risk at a Commercial Bank

SMU Cox School of Business Research Paper No. 18-13
Number of pages: 32 Posted: 27 Nov 2017
Yuqian Xu, Tom Tan and Serguei Netessine
University of Illinois at Urbana-Champaign - College of Business, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 80 (303,617)
Citation 2

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Operational Risk, Workload, Frequency, Severity, Capital Allocation, Optimal Staffing

41.

Can We All Get Along? Incentive Contracts to Bridge the Marketing and Operations Divide

Number of pages: 43 Posted: 04 Sep 2013
Kinshuk Jerath, Serguei Netessine and Z. John Zhang
Columbia University - Columbia Business School, The Wharton School, University of Pennsylvania and University of Pennsylvania - The Wharton School - Department of Marketing
Downloads 78 (308,156)
Citation 7

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42.

Do Flexibility and Chaining Really Help? An Empirical Analysis of Automotive Plant Networks

INSEAD Working Paper No. 2018/58/TOM
Number of pages: 35 Posted: 19 Dec 2018
Vivek Choudhary, Sameer Hasija and Serguei Netessine
INSEAD - Technology and Operations Management, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania
Downloads 72 (322,561)

Abstract:

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Flexibility, Productivity, Automotive Assembly Plants, Network Analysis

43.

An Incentive Effect of Multiple Sourcing

Number of pages: 30 Posted: 05 Jun 2012
Stanley Baiman and Serguei Netessine
University of Pennsylvania - Accounting Department and The Wharton School, University of Pennsylvania
Downloads 62 (349,183)
Citation 5

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Quality, multiple sourcing, contracting, asymmetric information

44.

Online Compendium to the book chapter 'Threshold Discounting: Operational Beneļ¬ts, Potential Drawbacks, and Optimal Design'

Number of pages: 13 Posted: 07 Sep 2017
Simone Marinesi, Karan Girotra and Serguei Netessine
The Wharton School, University of Pennsylvania, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 9 (585,642)

Abstract:

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Pricing, Revenue Management, Groupon, Strategic consumers, Operations

45.

Liveops Inc.: The Contact Centre Reinvented

INSEAD Working Paper No. 6097
Posted: 27 Feb 2017
Konstantinos I. Stouras, Karan Girotra and Serguei Netessine
UCD, Michael Smurfit Graduate Business School, Cornell Tech and The Wharton School, University of Pennsylvania

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work-from-home contact centers, virtual contact centers, on-demand service platforms, online communities

46.

First Ranked First to Serve: Strategic Agents in a Service Contest

Posted: 30 Nov 2015
Konstantinos I. Stouras, Karan Girotra and Serguei Netessine
UCD, Michael Smurfit Graduate Business School, Cornell Tech and The Wharton School, University of Pennsylvania

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work-from-home call centers, service contest, strategic servers, server priorities, service operations

47.

Strategic Investment in Renewable Energy Sources: The Effect of Supply Intermittency

INSEAD Working Paper No. 2016/84/TOM
Posted: 18 Sep 2015 Last Revised: 23 Feb 2017
Sam Aflaki and Serguei Netessine
HEC Paris - Operations Management and Information Technology and The Wharton School, University of Pennsylvania

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Electricity Generation, Renewables, Intermittency, Capacity Planning and Investment, Incentives and Contracting

48.

The Impact of New Product Introduction on Plant Productivity in the North American Automotive Industry

INSEAD Working Paper No. 2012/80/TOM
Posted: 31 Jan 2011 Last Revised: 20 Dec 2012
Anand Gopal, Manu Goyal, Serguei Netessine and Matthew Reindorp
University of California, Berkeley, Tata Motors Ltd., The Wharton School, University of Pennsylvania and Drexel University - Department of Decision Sciences

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49.

The Timing of Capacity Investment by Start-Ups and Established Firms in New Markets

INSEAD Working Paper No. 2010/60/TOM
Posted: 26 Aug 2010
Robert Swinney, Gerard P Cachon and Serguei Netessine
Stanford University, The Wharton School - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania

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50.

Revenue Management With Strategic Customers: Last-Minute Selling and Opaque Selling

Management Science, Forthcoming
Posted: 19 Sep 2007 Last Revised: 09 Nov 2013
Kinshuk Jerath, Serguei Netessine and Senthil K. Veeraraghavan
Columbia University - Columbia Business School, The Wharton School, University of Pennsylvania and University of Pennsylvania - The Wharton School - Operations, Information and Decisions

Abstract:

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channels of distribution, competition, revenue management, strategic consumer behavior, rational expectations

51.

Revenue Management Through Dynamic Cross-Selling in E-Commerce Retailing

Posted: 09 Dec 2004
Serguei Netessine, Sergei Savin and Wenqiang Xiao
The Wharton School, University of Pennsylvania, Columbia University - Columbia Business School and Columbia University - Decision Risk and Operations

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Cross-selling, e-commerce, dynamic pricing, Internet, dynamic programming

52.

Revenue Management Games: Horizontal and Vertical Competition

Management Science, Vol. 51, No. 5, pp. 813-831, 2005
Posted: 13 Jan 2001 Last Revised: 09 Nov 2013
Serguei Netessine and Robert A. Shumsky
The Wharton School, University of Pennsylvania and Tuck School of Business at Dartmouth

Abstract:

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53.

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Downloads 0 (460,367)

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Simon Business School Working Paper No. OP 99-03
Posted: 13 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Tuck School of Business at Dartmouth

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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Operations Research
Posted: 18 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Tuck School of Business at Dartmouth

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