Serguei Netessine

University of Pennsylvania - The Wharton School

Professor of Operations, Information and Decisions

3730 Walnut Street

Philadelphia, PA 19104-6367

United States

http://www.netessine.com

SCHOLARLY PAPERS

65

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SSRN CITATIONS
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495

CROSSREF CITATIONS

126

Ideas:
“  Nonfungible tokens: how to match supply with demand in the metaverse  ”

Scholarly Papers (65)

1.

Supply Chain Structures on the Internet: Marketing-Operations Coordination

Number of pages: 32 Posted: 13 Jan 2001
Serguei Netessine and Nils Rudi
University of Pennsylvania - The Wharton School and INSEAD - Technology and Operations Management
Downloads 2,220 (12,490)
Citation 19

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2.

Initial Coin Offerings, Speculation, and Asset Tokenization

Management Science
Number of pages: 49 Posted: 27 Mar 2019 Last Revised: 10 Mar 2021
Rowena Gan, Gerry Tsoukalas and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 2,171 (12,927)
Citation 43

Abstract:

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Asset Tokenization, Blockchain, Crowdfunding, Cryptocurency, Initial Coin Offerings (ICOs), Moral Hazard, Security Token Offerings (STOs), Speculators, Tokenized Inventory

3.

Who are My Competitors? - Let the Customer Decide

INSEAD Working Paper No. 2012/84/TOM
Number of pages: 35 Posted: 17 Sep 2012
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and University of Pennsylvania - The Wharton School
Downloads 1,196 (32,161)
Citation 2

Abstract:

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4.

Electric Vehicles with a Battery Switching Station: Adoption and Environmental Impact

INSEAD Working Paper No. 2013/108/TOM
Number of pages: 44 Posted: 15 Feb 2012 Last Revised: 08 Jun 2014
Buket Avci, Karan Girotra and Serguei Netessine
Independent, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 1,114 (35,539)
Citation 56

Abstract:

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5.

The Operational Advantages of Threshold Discounting Offers

INSEAD Working Paper No. 2016/41/TOM
Number of pages: 59 Posted: 05 Aug 2013 Last Revised: 17 Jun 2016
Simone Marinesi, Karan Girotra and Serguei Netessine
The Wharton School, University of Pennsylvania, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 904 (47,762)
Citation 10

Abstract:

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Threshold Discounting, Groupon, Crowdsourcing, Strategic Customers, Business Model Innovation

6.

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

SMU Cox School of Business Research Paper No. 18-9, June 2019, forthcoming at Management Science
Number of pages: 50 Posted: 18 Sep 2017 Last Revised: 25 Jun 2019
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 878 (49,762)
Citation 14

Abstract:

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technology innovation; self-service technology; labor productivity; restaurant operations, service operations

7.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper
Number of pages: 31 Posted: 01 Jun 2017 Last Revised: 15 Dec 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Pennsylvania - The Wharton School
Downloads 845 (52,492)
Citation 6

Abstract:

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Retail Operations, Business Analytics, Empirical Operations Management

8.

Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy

INSEAD Working Paper No. 2016/58/TOM
Number of pages: 40 Posted: 28 Oct 2015 Last Revised: 06 Mar 2021
Nitish Jain, Karan Girotra and Serguei Netessine
London Business School, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 801 (56,358)
Citation 18

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supply chain, sourcing interruption, supplier diversification, long-term relationships, empirical analysis, time to recovery

9.

Nudging Drivers to Safety: Evidence from a Field Experiment

INSEAD Working Paper No. 2020/28/TOM
Number of pages: 51 Posted: 22 Nov 2019 Last Revised: 30 Jul 2022
Vivek Choudhary, Masha Shunko, Serguei Netessine and Seongjoon Koo
Nanyang Business School, Foster School of Business, University of Washington, University of Pennsylvania - The Wharton School and affiliation not provided to SSRN
Downloads 795 (56,916)
Citation 4

Abstract:

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Nudges, Empirical Operations Management, Behavioral Operations Management, Field Experiments

10.

Retail Store Execution: An Empirical Study

Number of pages: 32 Posted: 04 Sep 2013
Marshall Fisher, Jayanth Krishnan and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, International Monetary Fund and University of Pennsylvania - The Wharton School
Downloads 747 (61,938)
Citation 37

Abstract:

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11.

Centralized and Competitive Inventory Models with Demand Substitution

Simon School of Business Working Paper No. OP 02-01
Number of pages: 13 Posted: 28 Apr 2002
Serguei Netessine and Nils Rudi
University of Pennsylvania - The Wharton School and INSEAD - Technology and Operations Management
Downloads 716 (65,491)
Citation 21

Abstract:

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Newsvendor, Substitution, Stochastic, Programming, Inventory, Supply Chain

12.

The Impact of Amazon Facilities on Local Economies

Number of pages: 38 Posted: 31 May 2022 Last Revised: 28 Oct 2022
Vikram Pathania and Serguei Netessine
University of Sussex - Department of Economics and University of Pennsylvania - The Wharton School
Downloads 715 (65,608)

Abstract:

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labor, Amazon, ecommerce

13.

Service Competition and Product Quality in the U.S. Automobile Industry

INSEAD Working Paper No. 2015/47/TOM/ACGRE
Number of pages: 34 Posted: 24 May 2012 Last Revised: 04 Apr 2016
Jose Guajardo, Morris A. Cohen and Serguei Netessine
University of California, Berkeley, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 704 (66,890)
Citation 24

Abstract:

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Services in Manufacturing, Demand Models, Competition, Automobiles, Econometrics

14.

Business Model Innovation for Sustainability

INSEAD Working Paper No. 2013/77/TOM
Number of pages: 19 Posted: 05 Jul 2013
Karan Girotra and Serguei Netessine
Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 686 (69,177)
Citation 22

Abstract:

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15.

Price to Compete ... with Many: How to Identify Price Competition in High Dimensional Space

INSEAD Working Paper No. 2016/38/TOM
Number of pages: 43 Posted: 26 Oct 2015 Last Revised: 22 Dec 2016
Jun Li, Serguei Netessine and Sergei Koulayev
University of Michigan, Stephen M. Ross School of Business, University of Pennsylvania - The Wharton School and Consumer Financial Protection Bureau
Downloads 685 (69,306)
Citation 9

Abstract:

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16.

Selling Off-Grid Light to Liquidity Constrained Consumers

INSEAD Working Paper No. 2017/32/DSC/TOM
Number of pages: 52 Posted: 22 May 2016 Last Revised: 19 May 2017
Bhavani Shanker Uppari, Ioana Popescu and Serguei Netessine
Singapore Management University, INSEAD - Decision Sciences and University of Pennsylvania - The Wharton School
Downloads 675 (70,619)
Citation 5

Abstract:

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Bottom of the Pyramid, Electricity, Sustainability, Business Models

17.

Are Consumers Strategic? Structural Estimation from the Air-Travel Industry

INSEAD Working Paper No. 2013/85//TOM/ACGRE
Number of pages: 42 Posted: 05 Oct 2011 Last Revised: 17 Jul 2013
Jun Li, Nelson F. Granados and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business, Pepperdine University - Graziadio School of Business and University of Pennsylvania - The Wharton School
Downloads 673 (70,880)
Citation 68

Abstract:

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18.

Interesting, Important and Impactful Operations Management

Number of pages: 18 Posted: 30 Apr 2019 Last Revised: 11 May 2019
Gerard P Cachon, Karan Girotra and Serguei Netessine
The Wharton School - Operations, Information and Decisions Department, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 657 (73,111)
Citation 8

Abstract:

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Operations Management, Fragmentation, M&SOM, New Research Areas, Innovation

19.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming
Number of pages: 39 Posted: 08 Oct 2015 Last Revised: 17 Apr 2020
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and University of Pennsylvania - The Wharton School
Downloads 636 (76,102)
Citation 5

Abstract:

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Retail Operations, Online Learning, Business Analytics, MOOCs, Empirical Operations Management

20.

Managing Global Sourcing: Inventory Performance

INSEAD Working Paper No. 2013/65/TOM
Number of pages: 39 Posted: 05 Oct 2011 Last Revised: 03 Jul 2013
Nitish Jain, Karan Girotra and Serguei Netessine
London Business School, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 618 (78,844)
Citation 14

Abstract:

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21.

Higher Market Thickness Reduces Matching Rate in Online Platforms: Evidence from a Quasi-Experiment

Ross School of Business Paper
Number of pages: 38 Posted: 27 Sep 2017 Last Revised: 25 Oct 2018
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and University of Pennsylvania - The Wharton School
Downloads 608 (80,478)
Citation 47

Abstract:

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Matching Markets, Market Thickness, Matching Supply and Demand, Quasi-Experiment, Difference-In-Differences

22.

Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics

INSEAD Working Paper No. 2020/27/TOM
Number of pages: 38 Posted: 28 Oct 2018 Last Revised: 27 May 2020
Vivek Choudhary, Masha Shunko and Serguei Netessine
Nanyang Business School, Foster School of Business, University of Washington and University of Pennsylvania - The Wharton School
Downloads 604 (81,164)
Citation 2

Abstract:

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Immediate Feedback, Empirical Operations Management, Behavioral Operations Management, Automotive Telematics

23.

Labor Planning, Execution, and Retail Store Performance: An Exploratory Investigation

Number of pages: 40 Posted: 04 Sep 2013
Serguei Netessine, Marshall Fisher and Jayanth Krishnan
University of Pennsylvania - The Wharton School, University of Pennsylvania - Operations & Information Management Department and International Monetary Fund
Downloads 586 (84,351)
Citation 15

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24.

Does Blockchain Facilitate Responsible Sourcing? An Application to the Diamond Supply Chain

INSEAD Working Paper No. 2021/28/TOM
Number of pages: 63 Posted: 11 Mar 2021 Last Revised: 28 May 2021
Dmitrii Sumkin, Sameer Hasija and Serguei Netessine
INSEAD - Technology and Operations Management, INSEAD - Technology and Operations Management and University of Pennsylvania - The Wharton School
Downloads 577 (86,012)

Abstract:

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sourcing strategy, blockchain, social responsibility, market segmentation, signaling

25.

The Impact of AI Technology on the Productivity of Gig Economy Workers

Number of pages: 35 Posted: 03 Mar 2023
Benjamin Knight, Dmitry Mitrofanov and Serguei Netessine
Instacart, Boston College, Carroll School of Management and University of Pennsylvania - The Wharton School
Downloads 574 (86,577)

Abstract:

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AI, online retail, field experiment, technology, gig workers, stockouts, traveling salesman problem, wayfinding

26.

When Should the Off-grid Sun Shine at Night? Optimum Renewable Generation and Energy Storage Investments.

Management Science, Special Issue on Business and Climate Change
Number of pages: 90 Posted: 18 Feb 2021 Last Revised: 12 May 2023
Christian Kaps, Simone Marinesi and Serguei Netessine
Harvard University - Technology & Operations Management Unit, The Wharton School, University of Pennsylvania and University of Pennsylvania - The Wharton School
Downloads 572 (86,983)

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sustainable operations, energy storage, renewable generation, capacity investment

27.

Inventory and its Relationship with Profitability: Evidence for an International Sample of Countries

Number of pages: 33 Posted: 04 Sep 2013
Sergey Rumyantsev and Serguei Netessine
Citigroup, Inc. and University of Pennsylvania - The Wharton School
Downloads 558 (89,714)
Citation 6

Abstract:

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28.

Deployment of Manufacturing Flexibility: An Empirical Analysis of the North American Automotive Industry

Number of pages: 33 Posted: 05 Jun 2012
Manu Goyal, Serguei Netessine and Taylor Randall
Tata Motors Ltd., University of Pennsylvania - The Wharton School and University of Utah - School of Accounting and Information Systems
Downloads 531 (95,490)
Citation 9

Abstract:

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Manufacturing, flexibility, automotive, productivity, competition

29.

A Vision of Responsible Research in Operations Management

Number of pages: 16 Posted: 12 Mar 2021 Last Revised: 17 Apr 2021
Serguei Netessine
University of Pennsylvania - The Wharton School
Downloads 517 (98,638)

Abstract:

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30.

Decentralized Platforms: Governance, Tokenomics, and ICO Design

Management Science (forthcoming)
Number of pages: 48 Posted: 01 Feb 2021 Last Revised: 13 Aug 2023
Rowena Gan, Gerry Tsoukalas and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 500 (102,820)

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decentralized governance, blockchain, dApps, Information Aggregation, crowdsourcing, Voting

31.

Partnering with Competitors - An Empirical Analysis of Airline Alliances and Multimarket Competition

INSEAD Working Paper No. 2011/114/TOM/ACGRE
Number of pages: 37 Posted: 14 Feb 2011 Last Revised: 10 Nov 2011
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and University of Pennsylvania - The Wharton School
Downloads 479 (108,220)
Citation 6

Abstract:

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32.

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

Manufacturing and Service Operations Management (2015). 17(3), 368-383
Number of pages: 42 Posted: 10 Aug 2012 Last Revised: 27 Apr 2017
Kinshuk Jerath, Anuj Kumar and Serguei Netessine
Columbia University - Columbia Business School, Marketing, University of Florida - Warrington College of Business and University of Pennsylvania - The Wharton School
Downloads 476 (109,057)
Citation 4

Abstract:

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Multichannel Customer Behavior, Customer Service, Call Center, Empirical OM, Probability Modeling

33.

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2017/10/TOM/ACGRE, SMU Cox School of Business Research Paper No. 18-20
Number of pages: 46 Posted: 01 Jun 2012 Last Revised: 05 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 455 (115,328)
Citation 34

Abstract:

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Econometrics, Empirical Study on Staffing; Worker Productivity, Business Analytics, Restaurant Operations, Behavioral Operations Management, Quality/Speed Trade-off

34.

The Impact of Workload on Operational Risk: Evidence from a Commercial Bank

SMU Cox School of Business Research Paper No. 18-13
Number of pages: 53 Posted: 07 Jul 2020 Last Revised: 26 Jan 2021
Yuqian Xu, Tom Tan and Serguei Netessine
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 454 (115,328)
Citation 13

Abstract:

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operational risk, workload, performance-seeking risks, quality degradation, optimal staffing

35.

Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation

INSEAD Working Paper No. 2016/01/TOM
Number of pages: 36 Posted: 20 Nov 2013 Last Revised: 21 Jan 2016
Rachna Shah, George Ball and Serguei Netessine
University of Minnesota - Twin Cities - Department of Operations and Management Science, Operations and Decision Technologies Dept, Kelley School of Business, Indiana University and University of Pennsylvania - The Wharton School
Downloads 445 (118,157)
Citation 18

Abstract:

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36.

Should Inventory Policy Be Lean or Responsive? Evidence for US Public Companies

Number of pages: 31 Posted: 04 Sep 2013
Sergey Rumyantsev and Serguei Netessine
Citigroup, Inc. and University of Pennsylvania - The Wharton School
Downloads 433 (121,985)
Citation 12

Abstract:

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37.

Residential Battery Storage - Reshaping the Way We Do Electricity

Number of pages: 63 Posted: 30 Sep 2022 Last Revised: 16 Feb 2024
Christian Kaps and Serguei Netessine
Harvard University - Technology & Operations Management Unit and University of Pennsylvania - The Wharton School
Downloads 413 (128,850)

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Energy Storage, Solar, Sustainable Behavior, Structural Estimation, Residential Solar

38.

Impact of Performance-Based Contracting on Product Reliability: An Empirical Analysis

INSEAD Working Paper No. 2011/49/TOM
Number of pages: 36 Posted: 12 Apr 2011
Jose Guajardo, Morris A. Cohen, Sang-Hyun Kim and Serguei Netessine
University of California, Berkeley, University of Pennsylvania - The Wharton School, Yale School of Management and University of Pennsylvania - The Wharton School
Downloads 410 (129,954)
Citation 22

Abstract:

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39.

Contracting for Product Support Under Information Asymmetry

Number of pages: 60 Posted: 08 Dec 2016 Last Revised: 14 Sep 2022
Dong Li, Nishant Mishra and Serguei Netessine
School of Business, Sun Yat-sen University, UCLouvain and University of Pennsylvania - The Wharton School
Downloads 393 (136,330)
Citation 2

Abstract:

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service contracts, MRO operations, emerging technologies, information asymmetry, adverse selection, countervailing incentives

40.

Collaborative Cost Reduction and Component Procurement under Information Asymmetry

INSEAD Working Paper No. 2012/33/TOM
Number of pages: 43 Posted: 11 Dec 2010 Last Revised: 15 Mar 2012
Sang-Hyun Kim and Serguei Netessine
Yale School of Management and University of Pennsylvania - The Wharton School
Downloads 333 (163,590)
Citation 9

Abstract:

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41.

An Empirical Examination of the Decision to Invest in Fulfillment Capabilities: A Study of Internet Retailers

Number of pages: 34 Posted: 14 Mar 2005
Taylor Randall, Serguei Netessine and Nils Rudi
University of Utah - School of Accounting and Information Systems, University of Pennsylvania - The Wharton School and INSEAD - Technology and Operations Management
Downloads 332 (164,150)
Citation 7

Abstract:

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Internet, supply chain, retailing, bankruptcy, e-commerce

42.

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

INSEAD Working Paper No. 2016/81/TOM/ACGRE
Number of pages: 39 Posted: 14 Dec 2012 Last Revised: 23 Nov 2016
Tom Tan, Serguei Netessine and Lorin M. Hitt
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - The Wharton School and University of Pennsylvania - Operations & Information Management Department
Downloads 297 (184,709)
Citation 12

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Product Variety, Demand Concentration, Movie Rental, The Long Tail Effect, Product Rating

43.

When Non-Materiality is Material: Impact of ESG Emphasis on Firm Value

Number of pages: 63 Posted: 18 Oct 2023
Sonam Singh, Ashwin V. Malshe, Yakov Bart and Serguei Netessine
Alvarez College of Business, University of Texas at San Antonio, University of Texas at San Antonio, Northeastern University - D'Amore-McKim School of Business and University of Pennsylvania - The Wharton School
Downloads 293 (187,398)
Citation 1

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ESG, firm value, material, nonmaterial, deep learning, ESG-BERT, earnings call

44.

Reliability or Inventory? An Analysis of Performance-Based Contracts for Product Support Services

INSEAD Working Paper No. 2015/36/TOM
Number of pages: 26 Posted: 27 Aug 2010 Last Revised: 06 May 2015
Sang-Hyun Kim, Morris A. Cohen and Serguei Netessine
Yale School of Management, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 279 (197,048)
Citation 11

Abstract:

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45.

Philanthropic Campaigns and Customer Behavior: Field Experiments on an Online Taxi Booking Platform

INSEAD Working Paper No. 2017/37/STR/TOM
Number of pages: 41 Posted: 22 Mar 2016 Last Revised: 03 Jun 2017
Jasjit Singh, Jasjit Singh, Nina Teng and Serguei Netessine
INSEADINSEAD, Transport Studies Unit, University of Oxford and University of Pennsylvania - The Wharton School
Downloads 261 (210,793)
Citation 14

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Corporate Philanthropy, Corporate Social Responsibility, Field Experiments, Customer Behavior, Online Marketplaces

46.

Supply Chains and Antitrust Governance

Number of pages: 34 Posted: 03 Dec 2018
Nitish Jain, Sameer Hasija and Serguei Netessine
London Business School, INSEAD - Technology and Operations Management and University of Pennsylvania - The Wharton School
Downloads 252 (218,296)
Citation 3

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Supply Chain Contracts, Antitrust, Illinois Brick Ruling, Slotting Fees

47.

What Topics Should Business School Research Focus On? Insights from 123 Award-Winning Responsible Research Projects

Number of pages: 12 Posted: 18 Jul 2022
Anne S. Tsui, Mary Jo Bitner and Serguei Netessine
Arizona State University, Arizona State University (ASU) and University of Pennsylvania - The Wharton School
Downloads 242 (227,198)
Citation 2

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responsible research, rigor, relevance

48.

Do Flexibility and Chaining Really Help? An Empirical Analysis of Automotive Plant Networks

INSEAD Working Paper No. 2018/58/TOM
Number of pages: 35 Posted: 19 Dec 2018
Vivek Choudhary, Sameer Hasija and Serguei Netessine
Nanyang Business School, INSEAD - Technology and Operations Management and University of Pennsylvania - The Wharton School
Downloads 240 (229,067)
Citation 1

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Flexibility, Productivity, Automotive Assembly Plants, Network Analysis

49.

When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

The Wharton School Research Paper Forthcoming
Number of pages: 46 Posted: 10 Nov 2015 Last Revised: 03 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 230 (238,636)
Citation 4

Abstract:

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50.

Performance-Based Contracting: Past, Present, and Future

Number of pages: 27 Posted: 03 Jul 2022
Sang-Hyun Kim, Jose Guajardo and Serguei Netessine
Yale School of Management, University of California, Berkeley and University of Pennsylvania - The Wharton School
Downloads 182 (295,810)
Citation 1

Abstract:

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performance based contracting, PBL, spare parts, incentives

51.

Procurement in Supply Chains When the End-Product Exhibits the 'Weakest Link' Property

Number of pages: 46 Posted: 05 Jun 2012
University of Pennsylvania - Accounting Department, University of Pennsylvania - The Wharton School and National Bureau of Economic Research (NBER)University of Pennsylvania - Wharton Risk Management and Decision Processes Center
Downloads 174 (307,759)
Citation 16

Abstract:

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52.

Design of Off-Grid Lighting Business Models to Serve the Poor: Field Experiments and Structural Analysis

Number of pages: 70 Posted: 20 Jan 2023
Singapore Management University, University of Pennsylvania - The Wharton School, INSEAD - Decision Sciences and Harvard Business School
Downloads 159 (332,575)

Abstract:

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53.

Can We All Get Along? Incentive Contracts to Bridge the Marketing and Operations Divide

Number of pages: 43 Posted: 04 Sep 2013
Kinshuk Jerath, Serguei Netessine and Z. John Zhang
Columbia University - Columbia Business School, Marketing, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School - Department of Marketing
Downloads 146 (356,778)
Citation 12

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54.

Incentive Compensation and the Choice of Inventory Buffer

Accounting Review, Vol. 85, No. 6, pp. 1839-1860, November 2010
Number of pages: 52 Posted: 10 Dec 2011
Richard E. Saouma, Serguei Netessine and Stanley Baiman
Eli Broad College of Business, Michigan State University, University of Pennsylvania - The Wharton School and University of Pennsylvania - Accounting Department
Downloads 120 (415,085)
Citation 3

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55.

An Incentive Effect of Multiple Sourcing

Number of pages: 30 Posted: 05 Jun 2012
Stanley Baiman and Serguei Netessine
University of Pennsylvania - Accounting Department and University of Pennsylvania - The Wharton School
Downloads 111 (439,725)
Citation 8

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Quality, multiple sourcing, contracting, asymmetric information

56.

Online Compendium to the book chapter 'Threshold Discounting: Operational Benefits, Potential Drawbacks, and Optimal Design'

Number of pages: 13 Posted: 07 Sep 2017
Simone Marinesi, Karan Girotra and Serguei Netessine
The Wharton School, University of Pennsylvania, Cornell Tech and University of Pennsylvania - The Wharton School
Downloads 34 (802,756)

Abstract:

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Pricing, Revenue Management, Groupon, Strategic consumers, Operations

57.

Liveops Inc.: The Contact Centre Reinvented

INSEAD Working Paper No. 6097
Posted: 27 Feb 2017
Konstantinos I. Stouras, Karan Girotra and Serguei Netessine
UCD, Michael Smurfit Graduate Business School, Cornell Tech and University of Pennsylvania - The Wharton School

Abstract:

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work-from-home contact centers, virtual contact centers, on-demand service platforms, online communities

58.

First Ranked First to Serve: Strategic Agents in a Service Contest

Posted: 30 Nov 2015
Konstantinos I. Stouras, Karan Girotra and Serguei Netessine
UCD, Michael Smurfit Graduate Business School, Cornell Tech and University of Pennsylvania - The Wharton School

Abstract:

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work-from-home call centers, service contest, strategic servers, server priorities, service operations

59.

Strategic Investment in Renewable Energy Sources: The Effect of Supply Intermittency

INSEAD Working Paper No. 2016/84/TOM
Posted: 18 Sep 2015 Last Revised: 23 Feb 2017
Sam Aflaki and Serguei Netessine
HEC Paris - Operations Management and Information Technology and University of Pennsylvania - The Wharton School

Abstract:

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Electricity Generation, Renewables, Intermittency, Capacity Planning and Investment, Incentives and Contracting

60.

The Impact of New Product Introduction on Plant Productivity in the North American Automotive Industry

INSEAD Working Paper No. 2012/80/TOM
Posted: 31 Jan 2011 Last Revised: 20 Dec 2012
Anand Gopal, Manu Goyal, Serguei Netessine and Matthew Reindorp
University of California, Berkeley, Tata Motors Ltd., University of Pennsylvania - The Wharton School and Drexel University - Department of Decision Sciences

Abstract:

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61.

The Timing of Capacity Investment by Start-Ups and Established Firms in New Markets

INSEAD Working Paper No. 2010/60/TOM
Posted: 26 Aug 2010
Robert Swinney, Gerard P Cachon and Serguei Netessine
Stanford University, The Wharton School - Operations, Information and Decisions Department and University of Pennsylvania - The Wharton School

Abstract:

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62.

Revenue Management With Strategic Customers: Last-Minute Selling and Opaque Selling

Management Science, Forthcoming
Posted: 19 Sep 2007 Last Revised: 09 Nov 2013
Kinshuk Jerath, Serguei Netessine and Senthil K. Veeraraghavan
Columbia University - Columbia Business School, Marketing, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School - Operations, Information and Decisions

Abstract:

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channels of distribution, competition, revenue management, strategic consumer behavior, rational expectations

63.

Revenue Management Through Dynamic Cross-Selling in E-Commerce Retailing

Posted: 09 Dec 2004
Serguei Netessine, Sergei Savin and Wenqiang Xiao
University of Pennsylvania - The Wharton School, Columbia University - Columbia Business School and Columbia University - Decision Risk and Operations

Abstract:

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Cross-selling, e-commerce, dynamic pricing, Internet, dynamic programming

64.

Revenue Management Games: Horizontal and Vertical Competition

Management Science, Vol. 51, No. 5, pp. 813-831, 2005
Posted: 13 Jan 2001 Last Revised: 09 Nov 2013
Serguei Netessine and Robert A. Shumsky
University of Pennsylvania - The Wharton School and Dartmouth College - Tuck School of Business

Abstract:

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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 13 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
University of Pennsylvania - The Wharton School, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

Abstract:

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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 18 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
University of Pennsylvania - The Wharton School, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

Abstract:

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