Author Page for Serguei Netessine

1.

Supply Chain Structures on the Internet: Marketing-Operations Coordination

Simon School of Business Working Paper No. OP 00-05

Number of pages: 32 Posted: 13 Jan 2001

Serguei Netessine and Nils Rudi

The Wharton School, University of Pennsylvania and INSEAD - Technology and Operations Management

Downloads 1,969 (6,630)

Citation 5

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2.

Who are My Competitors? - Let the Customer Decide

INSEAD Working Paper No. 2012/84/TOM

Number of pages: 35 Posted: 17 Sep 2012

Jun Li and Serguei Netessine

University of Michigan, Stephen M. Ross School of Business and The Wharton School, University of Pennsylvania

Downloads 898 (23,079)

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3.

Electric Vehicles with a Battery Switching Station: Adoption and Environmental Impact

INSEAD Working Paper No. 2013/108/TOM

Number of pages: 44 Posted: 15 Feb 2012 Last Revised: 08 Jun 2014

Buket Avci, Karan Girotra and Serguei Netessine

Independent, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania

Downloads 861 (24,521)

Citation 1

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4.

The Operational Advantages of Threshold Discounting Offers

INSEAD Working Paper No. 2016/41/TOM

Number of pages: 59 Posted: 05 Aug 2013 Last Revised: 17 Jun 2016

Simone Marinesi, Karan Girotra and Serguei Netessine

The Wharton School, University of Pennsylvania, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania

Downloads 827 (26,003)

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5.

Centralized and Competitive Inventory Models with Demand Substitution

Simon School of Business Working Paper No. OP 02-01

Number of pages: 13 Posted: 28 Apr 2002

Serguei Netessine and Nils Rudi

The Wharton School, University of Pennsylvania and INSEAD - Technology and Operations Management

Downloads 654 (35,889)

Citation 17

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6.

Service Competition and Product Quality in the U.S. Automobile Industry

INSEAD Working Paper No. 2015/47/TOM/ACGRE

Number of pages: 34 Posted: 24 May 2012 Last Revised: 04 Apr 2016

Jose Guajardo, Morris A. Cohen and Serguei Netessine

University of California, Berkeley, University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania

Downloads 634 (37,359)

Citation 1

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7.

Are Consumers Strategic? Structural Estimation from the Air-Travel Industry

INSEAD Working Paper No. 2013/85//TOM/ACGRE

Number of pages: 42 Posted: 05 Oct 2011 Last Revised: 17 Jul 2013

Jun Li, Nelson F. Granados and Serguei Netessine

University of Michigan, Stephen M. Ross School of Business, Pepperdine University - Graziadio School of Business and The Wharton School, University of Pennsylvania

Downloads 610 (39,291)

Citation 3

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8.

Managing Global Sourcing: Inventory Performance

INSEAD Working Paper No. 2013/65/TOM

Number of pages: 39 Posted: 05 Oct 2011 Last Revised: 03 Jul 2013

Nitish Jain, Karan Girotra and Serguei Netessine

London Business School, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania

Downloads 516 (48,800)

Citation 2

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9.

Price to Compete ... with Many: How to Identify Price Competition in High Dimensional Space

INSEAD Working Paper No. 2016/38/TOM

Number of pages: 43 Posted: 26 Oct 2015 Last Revised: 22 Dec 2016

Jun Li, Serguei Netessine and Sergei Koulayev

University of Michigan, Stephen M. Ross School of Business, The Wharton School, University of Pennsylvania and Consumer Financial Protection Bureau

Downloads 499 (50,912)

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10.

Selling Off-Grid Light to Liquidity Constrained Consumers

INSEAD Working Paper No. 2017/32/DSC/TOM

Number of pages: 52 Posted: 22 May 2016 Last Revised: 19 May 2017

Bhavani Shanker Uppari, Ioana Popescu and Serguei Netessine

INSEAD, INSEAD - Decision Sciences and The Wharton School, University of Pennsylvania

Downloads 485 (52,745)

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11.

Business Model Innovation for Sustainability

INSEAD Working Paper No. 2013/77/TOM

Number of pages: 19 Posted: 05 Jul 2013

Karan Girotra and Serguei Netessine

INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania

Downloads 431 (61,029)

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12.

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

Manufacturing and Service Operations Management (2015). 17(3), 368-383

Number of pages: 42 Posted: 10 Aug 2012 Last Revised: 27 Apr 2017

Kinshuk Jerath, Anuj Kumar and Serguei Netessine

Columbia University - Columbia Business School, University of Florida - Warrington College of Business and The Wharton School, University of Pennsylvania

Downloads 419 (63,192)

Citation 1

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13.

Partnering with Competitors - An Empirical Analysis of Airline Alliances and Multimarket Competition

INSEAD Working Paper No. 2011/114/TOM/ACGRE

Number of pages: 37 Posted: 14 Feb 2011 Last Revised: 10 Nov 2011

Jun Li and Serguei Netessine

University of Michigan, Stephen M. Ross School of Business and The Wharton School, University of Pennsylvania

Downloads 408 (65,227)

Citation 1

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14.

Deployment of Manufacturing Flexibility: An Empirical Analysis of the North American Automotive Industry

Number of pages: 33 Posted: 05 Jun 2012

Manu Goyal, Serguei Netessine and Taylor Randall

Tata Motors Ltd., The Wharton School, University of Pennsylvania and University of Utah - School of Accounting and Information Systems

Downloads 396 (67,596)

Citation 3

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15.

Impact of Performance-Based Contracting on Product Reliability: An Empirical Analysis

INSEAD Working Paper No. 2011/49/TOM

Number of pages: 36 Posted: 12 Apr 2011

Jose Guajardo, Morris A. Cohen, Sang-Hyun Kim and Serguei Netessine

University of California, Berkeley, University of Pennsylvania - The Wharton School, Yale School of Management and The Wharton School, University of Pennsylvania

Downloads 358 (76,112)

Citation 2

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16.

Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation

INSEAD Working Paper No. 2016/01/TOM

Number of pages: 36 Posted: 20 Nov 2013 Last Revised: 21 Jan 2016

Rachna Shah, George Ball and Serguei Netessine

University of Minnesota - Twin Cities - Department of Operations and Management Science, Operations and Decision Technologies Dept, Kelley School of Business, Indiana University and The Wharton School, University of Pennsylvania

Downloads 355 (76,860)

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17.

Retail Store Execution: An Empirical Study

Number of pages: 32 Posted: 04 Sep 2013

Marshall Fisher, Jayanth Krishnan and Serguei Netessine

University of Pennsylvania - Operations & Information Management Department, International Monetary Fund and The Wharton School, University of Pennsylvania

Downloads 303 (91,878)

Citation 8

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18.

An Empirical Examination of the Decision to Invest in Fulfillment Capabilities: A Study of Internet Retailers

Simon School Working Paper No. CIS 05-05

Number of pages: 34 Posted: 14 Mar 2005

Taylor Randall, Serguei Netessine and Nils Rudi

University of Utah - School of Accounting and Information Systems, The Wharton School, University of Pennsylvania and INSEAD - Technology and Operations Management

Downloads 299 (93,272)

Citation 5

Abstract:

19.

Collaborative Cost Reduction and Component Procurement under Information Asymmetry

INSEAD Working Paper No. 2012/33/TOM

Number of pages: 43 Posted: 11 Dec 2010 Last Revised: 15 Mar 2012

Sang-Hyun Kim and Serguei Netessine

Yale School of Management and The Wharton School, University of Pennsylvania

Downloads 284 (98,628)

Citation 3

Abstract:

20.

Labor Planning, Execution, and Retail Store Performance: An Exploratory Investigation

Number of pages: 40 Posted: 04 Sep 2013

Serguei Netessine, Marshall Fisher and Jayanth Krishnan

The Wharton School, University of Pennsylvania, University of Pennsylvania - Operations & Information Management Department and International Monetary Fund

Downloads 259 (108,700)

Citation 1

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21.

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2017/10/TOM/ACGRE, SMU Cox School of Business Research Paper No. 18-20

Number of pages: 46 Posted: 01 Jun 2012 Last Revised: 05 May 2018

Tom Tan and Serguei Netessine

Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania

Downloads 253 (111,374)

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22.

Inventory and its Relationship with Profitability: Evidence for an International Sample of Countries

Number of pages: 33 Posted: 04 Sep 2013

Sergey Rumyantsev and Serguei Netessine

Citigroup, Inc. and The Wharton School, University of Pennsylvania

Downloads 238 (118,570)

Citation 1

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23.

Recovering from Supply Interruptions: The Role of Sourcing Strategy

INSEAD Working Paper No. 2016/58/TOM

Number of pages: 37 Posted: 28 Oct 2015 Last Revised: 19 Aug 2016

Nitish Jain, Karan Girotra and Serguei Netessine

London Business School, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania

Downloads 229 (123,215)

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24.

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

INSEAD Working Paper No. 2016/81/TOM/ACGRE

Number of pages: 39 Posted: 14 Dec 2012 Last Revised: 23 Nov 2016

Tom Tan, Serguei Netessine and Lorin M. Hitt

Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), The Wharton School, University of Pennsylvania and University of Pennsylvania - Operations & Information Management Department

Downloads 217 (129,904)

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25.

Reliability or Inventory? An Analysis of Performance-Based Contracts for Product Support Services

INSEAD Working Paper No. 2015/36/TOM

Number of pages: 26 Posted: 27 Aug 2010 Last Revised: 06 May 2015

Sang-Hyun Kim, Morris A. Cohen and Serguei Netessine

Yale School of Management, University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania

Downloads 210 (133,980)

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26.

Higher Market Thickness Reduces Matching Rate in Online Platforms: Evidence from a Quasi-Experiment

Number of pages: 38 Posted: 27 Sep 2017 Last Revised: 03 Sep 2018

Jun Li and Serguei Netessine

University of Michigan, Stephen M. Ross School of Business and The Wharton School, University of Pennsylvania

Downloads 192 (145,756)

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27.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming

Number of pages: 32 Posted: 08 Oct 2015 Last Revised: 20 Sep 2018

Marshall Fisher, Santiago Gallino and Serguei Netessine

University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania

Downloads 191 (146,489)

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28.

Philanthropic Campaigns and Customer Behavior: Field Experiments on an Online Taxi Booking Platform

INSEAD Working Paper No. 2017/37/STR/TOM

Number of pages: 41 Posted: 22 Mar 2016 Last Revised: 03 Jun 2017

Jasjit Singh, Nina Teng and Serguei Netessine

INSEAD, INSEAD and The Wharton School, University of Pennsylvania

Downloads 182 (152,992)

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29.

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

SMU Cox School of Business Research Paper No. 18-9

Number of pages: 42 Posted: 18 Sep 2017

Tom Tan and Serguei Netessine

Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania

Downloads 180 (154,524)

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30.

Should Inventory Policy Be Lean or Responsive? Evidence for US Public Companies

Number of pages: 31 Posted: 04 Sep 2013

Sergey Rumyantsev and Serguei Netessine

Citigroup, Inc. and The Wharton School, University of Pennsylvania

Downloads 172 (160,964)

Citation 2

Abstract:

31.

When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

The Wharton School Research Paper Forthcoming

Number of pages: 46 Posted: 10 Nov 2015 Last Revised: 03 May 2018

Tom Tan and Serguei Netessine

Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania

Downloads 157 (174,195)

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32.

Contracting for Product Support Under Information Asymmetry

INSEAD Working Paper No. 2016/85/TOM

Number of pages: 36 Posted: 08 Dec 2016

Dong Li, Nishant Mishra and Serguei Netessine

Singapore University of Technology and Design (SUTD), KU Leuven and The Wharton School, University of Pennsylvania

Downloads 126 (208,180)

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33.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper

Number of pages: 35 Posted: 01 Jun 2017 Last Revised: 02 Aug 2018

Marshall Fisher, Santiago Gallino and Serguei Netessine

University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania

Downloads 98 (249,417)

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34.

Incentive Compensation and the Choice of Inventory Buffer

Accounting Review, Vol. 85, No. 6, pp. 1839-1860, November 2010

Number of pages: 52 Posted: 10 Dec 2011

Richard E. Saouma, Serguei Netessine and Stanley Baiman

David Eccles School of Business, The Wharton School, University of Pennsylvania and University of Pennsylvania - Accounting Department

Downloads 87 (269,146)

Citation 1

Abstract:

35.

Procurement in Supply Chains When the End-Product Exhibits the 'Weakest Link' Property

Number of pages: 46 Posted: 05 Jun 2012

Stanley Baiman, Serguei Netessine and Howard Kunreuther

University of Pennsylvania - Accounting Department, The Wharton School, University of Pennsylvania and University of Pennsylvania - The Wharton School, Operations, Information and Decisions Department

Downloads 84 (275,076)

Citation 3

Abstract:

36.

Can We All Get Along? Incentive Contracts to Bridge the Marketing and Operations Divide

Number of pages: 43 Posted: 04 Sep 2013

Kinshuk Jerath, Serguei Netessine and Z. John Zhang

Columbia University - Columbia Business School, The Wharton School, University of Pennsylvania and University of Pennsylvania - The Wharton School - Department of Marketing

Downloads 71 (303,483)

Citation 3

Abstract:

37.

When Is the Root of All Evil Not Money? The Impact of Load on Operational Risk at a Commercial Bank

SMU Cox School of Business Research Paper No. 18-13

Number of pages: 32 Posted: 27 Nov 2017

Yuqian Xu, Tom Tan and Serguei Netessine

University of Illinois at Urbana-Champaign - College of Business, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania

Downloads 58 (336,931)

Abstract:

38.

An Incentive Effect of Multiple Sourcing

Number of pages: 30 Posted: 05 Jun 2012

Stanley Baiman and Serguei Netessine

University of Pennsylvania - Accounting Department and The Wharton School, University of Pennsylvania

Downloads 54 (348,670)

Citation 1

Abstract:

39.

Online Compendium to the book chapter 'Threshold Discounting: Operational Beneﬁts, Potential Drawbacks, and Optimal Design'

Number of pages: 13 Posted: 07 Sep 2017

Simone Marinesi, Karan Girotra and Serguei Netessine

The Wharton School, University of Pennsylvania, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania

Downloads 6 (562,572)

Abstract:

40.

Liveops Inc.: The Contact Centre Reinvented

INSEAD Working Paper No. 6097

Posted: 27 Feb 2017

Konstantinos I. Stouras, Karan Girotra and Serguei Netessine

University of Virginia - Darden School of Business, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania

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41.

First Ranked First to Serve: Strategic Agents in a Service Contest

Posted: 30 Nov 2015

Konstantinos I. Stouras, Karan Girotra and Serguei Netessine

University of Virginia - Darden School of Business, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania

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42.

Strategic Investment in Renewable Energy Sources: The Effect of Supply Intermittency

INSEAD Working Paper No. 2016/84/TOM

Posted: 18 Sep 2015 Last Revised: 23 Feb 2017

Sam Aflaki and Serguei Netessine

HEC Paris - Operations Management and Information Technology and The Wharton School, University of Pennsylvania

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43.

The Impact of New Product Introduction on Plant Productivity in the North American Automotive Industry

INSEAD Working Paper No. 2012/80/TOM

Posted: 31 Jan 2011 Last Revised: 20 Dec 2012

Anand Gopal, Manu Goyal, Serguei Netessine and Matthew Reindorp

University of California, Berkeley, Tata Motors Ltd., The Wharton School, University of Pennsylvania and Drexel University - Department of Decision Sciences

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44.

The Timing of Capacity Investment by Start-Ups and Established Firms in New Markets

INSEAD Working Paper No. 2010/60/TOM

Posted: 26 Aug 2010

Robert Swinney, Gerard P Cachon and Serguei Netessine

Stanford University, The Wharton School - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania

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45.

Revenue Management With Strategic Customers: Last-Minute Selling and Opaque Selling

Management Science, Forthcoming

Posted: 19 Sep 2007 Last Revised: 09 Nov 2013

Kinshuk Jerath, Serguei Netessine and Senthil K. Veeraraghavan

Columbia University - Columbia Business School, The Wharton School, University of Pennsylvania and University of Pennsylvania - The Wharton School - Operations, Information and Decisions

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46.

Revenue Management Through Dynamic Cross-Selling in E-Commerce Retailing

Posted: 09 Dec 2004

Serguei Netessine, Sergei Savin and Wenqiang Xiao

The Wharton School, University of Pennsylvania, Columbia University - Columbia Business School and Columbia University - Decision Risk and Operations

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47.

Revenue Management Games: Horizontal and Vertical Competition

Management Science, Vol. 51, No. 5, pp. 813-831, 2005

Posted: 13 Jan 2001 Last Revised: 09 Nov 2013

Serguei Netessine and Robert A. Shumsky

The Wharton School, University of Pennsylvania and Tuck School of Business at Dartmouth

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48.

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Downloads 0 (430,417)

2

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Simon Business School Working Paper No. OP 99-03

Posted: 13 Oct 2000

Serguei Netessine, Gregory Dobson and Robert A. Shumsky

The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Tuck School of Business at Dartmouth

Abstract:

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Operations Research

Posted: 18 Oct 2000

Serguei Netessine, Gregory Dobson and Robert A. Shumsky

The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Tuck School of Business at Dartmouth

Serguei Netessine

The Wharton School, University of Pennsylvania

Professor of Operations, Information and Decisions

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Scholarly Papers (48)

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