Serguei Netessine

The Wharton School, University of Pennsylvania

Professor of Operations, Information and Decisions

3730 Walnut Street

Philadelphia, PA 19104-6367

United States

http://www.netessine.com

  • The Wharton School, University of Pennsylvania

    • Email
    • Tel: (215) 573 3571
SCHOLARLY PAPERS

61

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  • The Wharton School, University of Pennsylvania

    • Email
    • Tel: (215) 573 3571

Scholarly Papers (61)

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1.

Supply Chain Structures on the Internet: Marketing-Operations Coordination

Number of pages: 32 Posted: 13 Jan 2001
Serguei Netessine and Nils Rudi
The Wharton School, University of Pennsylvania and INSEAD - Technology and Operations Management
Downloads 2,149 (10,045)
Citation 19

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2.

Initial Coin Offerings, Speculation, and Asset Tokenization

Management Science
Number of pages: 49 Posted: 27 Mar 2019 Last Revised: 10 Mar 2021
Rowena Gan, Gerry Tsoukalas and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania
Downloads 1,840 (12,933)
Citation 12

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Asset Tokenization, Blockchain, Crowdfunding, Cryptocurency, Initial Coin Offerings (ICOs), Moral Hazard, Security Token Offerings (STOs), Speculators, Tokenized Inventory

3.

Who are My Competitors? - Let the Customer Decide

INSEAD Working Paper No. 2012/84/TOM
Number of pages: 35 Posted: 17 Sep 2012
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and The Wharton School, University of Pennsylvania
Downloads 1,093 (28,353)
Citation 2

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4.

Electric Vehicles with a Battery Switching Station: Adoption and Environmental Impact

INSEAD Working Paper No. 2013/108/TOM
Number of pages: 44 Posted: 15 Feb 2012 Last Revised: 08 Jun 2014
Buket Avci, Karan Girotra and Serguei Netessine
Independent, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 1,044 (30,290)
Citation 34

Abstract:

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5.

The Operational Advantages of Threshold Discounting Offers

INSEAD Working Paper No. 2016/41/TOM
Number of pages: 59 Posted: 05 Aug 2013 Last Revised: 17 Jun 2016
Simone Marinesi, Karan Girotra and Serguei Netessine
The Wharton School, University of Pennsylvania, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 874 (38,931)
Citation 10

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Threshold Discounting, Groupon, Crowdsourcing, Strategic Customers, Business Model Innovation

6.

Setting Retail Staffing Levels: A Methodology Validated with Implementation

Wharton Working Paper
Number of pages: 31 Posted: 01 Jun 2017 Last Revised: 15 Dec 2018
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania
Downloads 737 (48,931)
Citation 6

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Retail Operations, Business Analytics, Empirical Operations Management

7.

Centralized and Competitive Inventory Models with Demand Substitution

Simon School of Business Working Paper No. OP 02-01
Number of pages: 13 Posted: 28 Apr 2002
Serguei Netessine and Nils Rudi
The Wharton School, University of Pennsylvania and INSEAD - Technology and Operations Management
Downloads 686 (53,835)
Citation 21

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Newsvendor, Substitution, Stochastic, Programming, Inventory, Supply Chain

8.

Service Competition and Product Quality in the U.S. Automobile Industry

INSEAD Working Paper No. 2015/47/TOM/ACGRE
Number of pages: 34 Posted: 24 May 2012 Last Revised: 04 Apr 2016
Jose Guajardo, Morris A. Cohen and Serguei Netessine
University of California, Berkeley, University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania
Downloads 675 (54,962)
Citation 18

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Services in Manufacturing, Demand Models, Competition, Automobiles, Econometrics

9.

Are Consumers Strategic? Structural Estimation from the Air-Travel Industry

INSEAD Working Paper No. 2013/85//TOM/ACGRE
Number of pages: 42 Posted: 05 Oct 2011 Last Revised: 17 Jul 2013
Jun Li, Nelson F. Granados and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business, Pepperdine University - Graziadio School of Business and The Wharton School, University of Pennsylvania
Downloads 652 (57,419)
Citation 43

Abstract:

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10.

At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

SMU Cox School of Business Research Paper No. 18-9, June 2019, forthcoming at Management Science
Number of pages: 50 Posted: 18 Sep 2017 Last Revised: 25 Jun 2019
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 637 (59,161)
Citation 14

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technology innovation; self-service technology; labor productivity; restaurant operations, service operations

11.

Price to Compete ... with Many: How to Identify Price Competition in High Dimensional Space

INSEAD Working Paper No. 2016/38/TOM
Number of pages: 43 Posted: 26 Oct 2015 Last Revised: 22 Dec 2016
Jun Li, Serguei Netessine and Sergei Koulayev
University of Michigan, Stephen M. Ross School of Business, The Wharton School, University of Pennsylvania and Consumer Financial Protection Bureau
Downloads 631 (59,880)
Citation 9

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12.

Selling Off-Grid Light to Liquidity Constrained Consumers

INSEAD Working Paper No. 2017/32/DSC/TOM
Number of pages: 52 Posted: 22 May 2016 Last Revised: 19 May 2017
Bhavani Shanker Uppari, Ioana Popescu and Serguei Netessine
INSEAD, INSEAD - Decision Sciences and The Wharton School, University of Pennsylvania
Downloads 625 (60,643)
Citation 5

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Bottom of the Pyramid, Electricity, Sustainability, Business Models

13.

Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy

INSEAD Working Paper No. 2016/58/TOM
Number of pages: 40 Posted: 28 Oct 2015 Last Revised: 06 Mar 2021
Nitish Jain, Karan Girotra and Serguei Netessine
London Business School, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 610 (62,557)
Citation 8

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supply chain, sourcing interruption, supplier diversification, long-term relationships, empirical analysis, time to recovery

14.

Interesting, Important and Impactful Operations Management

Number of pages: 18 Posted: 30 Apr 2019 Last Revised: 11 May 2019
Gerard P Cachon, Karan Girotra and Serguei Netessine
The Wharton School - Operations, Information and Decisions Department, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 601 (63,754)
Citation 3

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Operations Management, Fragmentation, M&SOM, New Research Areas, Innovation

15.

Managing Global Sourcing: Inventory Performance

INSEAD Working Paper No. 2013/65/TOM
Number of pages: 39 Posted: 05 Oct 2011 Last Revised: 03 Jul 2013
Nitish Jain, Karan Girotra and Serguei Netessine
London Business School, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 591 (65,104)
Citation 14

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16.

Business Model Innovation for Sustainability

INSEAD Working Paper No. 2013/77/TOM
Number of pages: 19 Posted: 05 Jul 2013
Karan Girotra and Serguei Netessine
Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 585 (65,955)
Citation 17

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17.

Retail Store Execution: An Empirical Study

Number of pages: 32 Posted: 04 Sep 2013
Marshall Fisher, Jayanth Krishnan and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, International Monetary Fund and The Wharton School, University of Pennsylvania
Downloads 573 (67,735)
Citation 25

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18.

Does Online Training Work in Retail?

The Wharton School Research Paper Forthcoming
Number of pages: 39 Posted: 08 Oct 2015 Last Revised: 17 Apr 2020
Marshall Fisher, Santiago Gallino and Serguei Netessine
University of Pennsylvania - Operations & Information Management Department, University of Pennsylvania - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania
Downloads 570 (68,176)
Citation 3

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Retail Operations, Online Learning, Business Analytics, MOOCs, Empirical Operations Management

19.

Nudging Drivers to Safety: Evidence from a Field Experiment

INSEAD Working Paper No. 2020/28/TOM
Number of pages: 51 Posted: 22 Nov 2019 Last Revised: 30 Jul 2022
Vivek Choudhary, Masha Shunko, Serguei Netessine and Seongjoon Koo
Nanyang Technological University (NTU), Foster School of Business, University of Washington, The Wharton School, University of Pennsylvania and affiliation not provided to SSRN
Downloads 546 (71,946)
Citation 4

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Nudges, Empirical Operations Management, Behavioral Operations Management, Field Experiments

20.

Higher Market Thickness Reduces Matching Rate in Online Platforms: Evidence from a Quasi-Experiment

Ross School of Business Paper
Number of pages: 38 Posted: 27 Sep 2017 Last Revised: 25 Oct 2018
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and The Wharton School, University of Pennsylvania
Downloads 537 (73,479)
Citation 47

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Matching Markets, Market Thickness, Matching Supply and Demand, Quasi-Experiment, Difference-In-Differences

21.

Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics

INSEAD Working Paper No. 2020/27/TOM
Number of pages: 38 Posted: 28 Oct 2018 Last Revised: 27 May 2020
Vivek Choudhary, Masha Shunko and Serguei Netessine
Nanyang Technological University (NTU), Foster School of Business, University of Washington and The Wharton School, University of Pennsylvania
Downloads 486 (82,979)
Citation 2

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Immediate Feedback, Empirical Operations Management, Behavioral Operations Management, Automotive Telematics

22.

Labor Planning, Execution, and Retail Store Performance: An Exploratory Investigation

Number of pages: 40 Posted: 04 Sep 2013
Serguei Netessine, Marshall Fisher and Jayanth Krishnan
The Wharton School, University of Pennsylvania, University of Pennsylvania - Operations & Information Management Department and International Monetary Fund
Downloads 477 (84,870)
Citation 11

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23.

Deployment of Manufacturing Flexibility: An Empirical Analysis of the North American Automotive Industry

Number of pages: 33 Posted: 05 Jun 2012
Manu Goyal, Serguei Netessine and Taylor Randall
Tata Motors Ltd., The Wharton School, University of Pennsylvania and University of Utah - School of Accounting and Information Systems
Downloads 477 (84,870)
Citation 8

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Manufacturing, flexibility, automotive, productivity, competition

24.

Partnering with Competitors - An Empirical Analysis of Airline Alliances and Multimarket Competition

INSEAD Working Paper No. 2011/114/TOM/ACGRE
Number of pages: 37 Posted: 14 Feb 2011 Last Revised: 10 Nov 2011
Jun Li and Serguei Netessine
University of Michigan, Stephen M. Ross School of Business and The Wharton School, University of Pennsylvania
Downloads 449 (91,175)
Citation 5

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25.

An Information Stock Model of Customer Behavior in Multichannel Customer Support Services

Manufacturing and Service Operations Management (2015). 17(3), 368-383
Number of pages: 42 Posted: 10 Aug 2012 Last Revised: 27 Apr 2017
Kinshuk Jerath, Anuj Kumar and Serguei Netessine
Columbia University - Columbia Business School, Marketing, University of Florida - Warrington College of Business and The Wharton School, University of Pennsylvania
Downloads 448 (91,415)
Citation 2

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Multichannel Customer Behavior, Customer Service, Call Center, Empirical OM, Probability Modeling

26.

Inventory and its Relationship with Profitability: Evidence for an International Sample of Countries

Number of pages: 33 Posted: 04 Sep 2013
Sergey Rumyantsev and Serguei Netessine
Citigroup, Inc. and The Wharton School, University of Pennsylvania
Downloads 421 (98,222)
Citation 6

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27.

Plant Operations and Product Recalls in the Automotive Industry: An Empirical Investigation

INSEAD Working Paper No. 2016/01/TOM
Number of pages: 36 Posted: 20 Nov 2013 Last Revised: 21 Jan 2016
Rachna Shah, George Ball and Serguei Netessine
University of Minnesota - Twin Cities - Department of Operations and Management Science, Operations and Decision Technologies Dept, Kelley School of Business, Indiana University and The Wharton School, University of Pennsylvania
Downloads 408 (101,846)
Citation 13

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28.

When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

INSEAD Working Paper No. 2017/10/TOM/ACGRE, SMU Cox School of Business Research Paper No. 18-20
Number of pages: 46 Posted: 01 Jun 2012 Last Revised: 05 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 395 (105,748)
Citation 15

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Econometrics, Empirical Study on Staffing; Worker Productivity, Business Analytics, Restaurant Operations, Behavioral Operations Management, Quality/Speed Trade-off

29.

Impact of Performance-Based Contracting on Product Reliability: An Empirical Analysis

INSEAD Working Paper No. 2011/49/TOM
Number of pages: 36 Posted: 12 Apr 2011
Jose Guajardo, Morris A. Cohen, Sang-Hyun Kim and Serguei Netessine
University of California, Berkeley, University of Pennsylvania - The Wharton School, Yale School of Management and The Wharton School, University of Pennsylvania
Downloads 390 (107,298)
Citation 15

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30.

A Vision of Responsible Research in Operations Management

Number of pages: 16 Posted: 12 Mar 2021 Last Revised: 17 Apr 2021
Serguei Netessine
The Wharton School, University of Pennsylvania
Downloads 377 (111,514)

Abstract:

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31.

Should Inventory Policy Be Lean or Responsive? Evidence for US Public Companies

Number of pages: 31 Posted: 04 Sep 2013
Sergey Rumyantsev and Serguei Netessine
Citigroup, Inc. and The Wharton School, University of Pennsylvania
Downloads 342 (124,276)
Citation 12

Abstract:

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32.

The Impact of Workload on Operational Risk: Evidence from a Commercial Bank

SMU Cox School of Business Research Paper No. 18-13
Number of pages: 53 Posted: 07 Jul 2020 Last Revised: 26 Jan 2021
Yuqian Xu, Tom Tan and Serguei Netessine
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 312 (136,854)
Citation 3

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operational risk, workload, performance-seeking risks, quality degradation, optimal staffing

33.

An Empirical Examination of the Decision to Invest in Fulfillment Capabilities: A Study of Internet Retailers

Number of pages: 34 Posted: 14 Mar 2005
Taylor Randall, Serguei Netessine and Nils Rudi
University of Utah - School of Accounting and Information Systems, The Wharton School, University of Pennsylvania and INSEAD - Technology and Operations Management
Downloads 310 (137,842)
Citation 4

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Internet, supply chain, retailing, bankruptcy, e-commerce

34.

Collaborative Cost Reduction and Component Procurement under Information Asymmetry

INSEAD Working Paper No. 2012/33/TOM
Number of pages: 43 Posted: 11 Dec 2010 Last Revised: 15 Mar 2012
Sang-Hyun Kim and Serguei Netessine
Yale School of Management and The Wharton School, University of Pennsylvania
Downloads 304 (140,725)
Citation 9

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35.

Does Blockchain Facilitate Responsible Sourcing? An Application to the Diamond Supply Chain

INSEAD Working Paper No. 2021/28/TOM
Number of pages: 63 Posted: 11 Mar 2021 Last Revised: 28 May 2021
Dmitrii Sumkin, Sameer Hasija and Serguei Netessine
INSEAD - Technology and Operations Management, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania
Downloads 297 (144,126)

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sourcing strategy, blockchain, social responsibility, market segmentation, signaling

36.

To Infinity and Beyond: Financing Platforms With Uncapped Crypto Tokens

SMU Cox School of Business Research Paper No. 21-03
Number of pages: 32 Posted: 01 Feb 2021 Last Revised: 22 Sep 2021
Rowena Gan, Gerry Tsoukalas and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania
Downloads 290 (147,820)

Abstract:

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37.

Is Tom Cruise Threatened? An Empirical Study of the Impact of Product Variety on Demand Concentration

INSEAD Working Paper No. 2016/81/TOM/ACGRE
Number of pages: 39 Posted: 14 Dec 2012 Last Revised: 23 Nov 2016
Tom Tan, Serguei Netessine and Lorin M. Hitt
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM), The Wharton School, University of Pennsylvania and University of Pennsylvania - Operations & Information Management Department
Downloads 258 (166,293)
Citation 12

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Product Variety, Demand Concentration, Movie Rental, The Long Tail Effect, Product Rating

38.

Reliability or Inventory? An Analysis of Performance-Based Contracts for Product Support Services

INSEAD Working Paper No. 2015/36/TOM
Number of pages: 26 Posted: 27 Aug 2010 Last Revised: 06 May 2015
Sang-Hyun Kim, Morris A. Cohen and Serguei Netessine
Yale School of Management, University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania
Downloads 248 (172,786)

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39.

Philanthropic Campaigns and Customer Behavior: Field Experiments on an Online Taxi Booking Platform

INSEAD Working Paper No. 2017/37/STR/TOM
Number of pages: 41 Posted: 22 Mar 2016 Last Revised: 03 Jun 2017
Jasjit Singh, Jasjit Singh, Nina Teng and Serguei Netessine
INSEADINSEAD, Transport Studies Unit, University of Oxford and The Wharton School, University of Pennsylvania
Downloads 239 (179,090)
Citation 11

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Corporate Philanthropy, Corporate Social Responsibility, Field Experiments, Customer Behavior, Online Marketplaces

40.

Contracting for Product Support Under Information Asymmetry

Number of pages: 59 Posted: 08 Dec 2016 Last Revised: 11 Apr 2022
Dong Li, Nishant Mishra and Serguei Netessine
Singapore University of Technology and Design (SUTD), UCLouvain and The Wharton School, University of Pennsylvania
Downloads 238 (179,836)
Citation 1

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service contracts, MRO operations, emerging technologies, information asymmetry, adverse selection, countervailing incentives

41.

Supply Chains and Antitrust Governance

Number of pages: 34 Posted: 03 Dec 2018
Nitish Jain, Sameer Hasija and Serguei Netessine
London Business School, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania
Downloads 214 (198,801)

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Supply Chain Contracts, Antitrust, Illinois Brick Ruling, Slotting Fees

42.

When Should the Off-grid Sun Shine at Night? Optimum Renewable Generation and Energy Storage Investments.

Number of pages: 61 Posted: 18 Feb 2021 Last Revised: 09 May 2022
Christian Kaps, Simone Marinesi and Serguei Netessine
University of Pennsylvania - The Wharton School, The Wharton School, University of Pennsylvania and The Wharton School, University of Pennsylvania
Downloads 208 (204,198)

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sustainable operations, energy storage, renewable generation, capacity investment

43.

When You Work with a Super Man, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance

The Wharton School Research Paper Forthcoming
Number of pages: 46 Posted: 10 Nov 2015 Last Revised: 03 May 2018
Tom Tan and Serguei Netessine
Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and The Wharton School, University of Pennsylvania
Downloads 204 (207,840)
Citation 4

Abstract:

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44.

Do Flexibility and Chaining Really Help? An Empirical Analysis of Automotive Plant Networks

INSEAD Working Paper No. 2018/58/TOM
Number of pages: 35 Posted: 19 Dec 2018
Vivek Choudhary, Sameer Hasija and Serguei Netessine
Nanyang Technological University (NTU), INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania
Downloads 185 (226,631)
Citation 1

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Flexibility, Productivity, Automotive Assembly Plants, Network Analysis

45.

The Impact of Amazon Facilities on Local Economies

Number of pages: 37 Posted: 31 May 2022
Vikram Pathania and Serguei Netessine
University of Sussex - Department of Economics and The Wharton School, University of Pennsylvania
Downloads 131 (300,189)

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labor, Amazon, ecommerce

46.

Procurement in Supply Chains When the End-Product Exhibits the 'Weakest Link' Property

Number of pages: 46 Posted: 05 Jun 2012
Stanley Baiman, Serguei Netessine, Howard Kunreuther and Howard Kunreuther
University of Pennsylvania - Accounting Department, The Wharton School, University of Pennsylvania and National Bureau of Economic Research (NBER)University of Pennsylvania - Wharton Risk Management and Decision Processes Center
Downloads 115 (329,943)
Citation 16

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47.

Can We All Get Along? Incentive Contracts to Bridge the Marketing and Operations Divide

Number of pages: 43 Posted: 04 Sep 2013
Kinshuk Jerath, Serguei Netessine and Z. John Zhang
Columbia University - Columbia Business School, Marketing, The Wharton School, University of Pennsylvania and University of Pennsylvania - The Wharton School - Department of Marketing
Downloads 113 (334,020)
Citation 12

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48.

Incentive Compensation and the Choice of Inventory Buffer

Accounting Review, Vol. 85, No. 6, pp. 1839-1860, November 2010
Number of pages: 52 Posted: 10 Dec 2011
Richard E. Saouma, Serguei Netessine and Stanley Baiman
Eli Broad College of Business, Michigan State University, The Wharton School, University of Pennsylvania and University of Pennsylvania - Accounting Department
Downloads 98 (367,423)
Citation 1

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49.

What Topics Should Business School Research Focus On? Insights from 123 Award-Winning Responsible Research Projects

Number of pages: 12 Posted: 18 Jul 2022
Anne S. Tsui, Mary Jo Bitner and Serguei Netessine
Arizona State University, Arizona State University (ASU) and The Wharton School, University of Pennsylvania
Downloads 96 (372,158)

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responsible research, rigor, relevance

50.

An Incentive Effect of Multiple Sourcing

Number of pages: 30 Posted: 05 Jun 2012
Stanley Baiman and Serguei Netessine
University of Pennsylvania - Accounting Department and The Wharton School, University of Pennsylvania
Downloads 88 (392,823)
Citation 7

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Quality, multiple sourcing, contracting, asymmetric information

51.

Performance-Based Contracting: Past, Present, and Future

Number of pages: 27 Posted: 03 Jul 2022
Sang-Hyun Kim, Jose Guajardo and Serguei Netessine
Yale School of Management, University of California, Berkeley and The Wharton School, University of Pennsylvania
Downloads 49 (529,186)

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performance based contracting, PBL, spare parts, incentives

52.

Online Compendium to the book chapter 'Threshold Discounting: Operational Beneļ¬ts, Potential Drawbacks, and Optimal Design'

Number of pages: 13 Posted: 07 Sep 2017
Simone Marinesi, Karan Girotra and Serguei Netessine
The Wharton School, University of Pennsylvania, Cornell Tech and The Wharton School, University of Pennsylvania
Downloads 17 (726,681)

Abstract:

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Pricing, Revenue Management, Groupon, Strategic consumers, Operations

53.

Liveops Inc.: The Contact Centre Reinvented

INSEAD Working Paper No. 6097
Posted: 27 Feb 2017
Konstantinos I. Stouras, Karan Girotra and Serguei Netessine
UCD, Michael Smurfit Graduate Business School, Cornell Tech and The Wharton School, University of Pennsylvania

Abstract:

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work-from-home contact centers, virtual contact centers, on-demand service platforms, online communities

54.

First Ranked First to Serve: Strategic Agents in a Service Contest

Posted: 30 Nov 2015
Konstantinos I. Stouras, Karan Girotra and Serguei Netessine
UCD, Michael Smurfit Graduate Business School, Cornell Tech and The Wharton School, University of Pennsylvania

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work-from-home call centers, service contest, strategic servers, server priorities, service operations

55.

Strategic Investment in Renewable Energy Sources: The Effect of Supply Intermittency

INSEAD Working Paper No. 2016/84/TOM
Posted: 18 Sep 2015 Last Revised: 23 Feb 2017
Sam Aflaki and Serguei Netessine
HEC Paris - Operations Management and Information Technology and The Wharton School, University of Pennsylvania

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Electricity Generation, Renewables, Intermittency, Capacity Planning and Investment, Incentives and Contracting

56.

The Impact of New Product Introduction on Plant Productivity in the North American Automotive Industry

INSEAD Working Paper No. 2012/80/TOM
Posted: 31 Jan 2011 Last Revised: 20 Dec 2012
Anand Gopal, Manu Goyal, Serguei Netessine and Matthew Reindorp
University of California, Berkeley, Tata Motors Ltd., The Wharton School, University of Pennsylvania and Drexel University - Department of Decision Sciences

Abstract:

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57.

The Timing of Capacity Investment by Start-Ups and Established Firms in New Markets

INSEAD Working Paper No. 2010/60/TOM
Posted: 26 Aug 2010
Robert Swinney, Gerard P Cachon and Serguei Netessine
Stanford University, The Wharton School - Operations, Information and Decisions Department and The Wharton School, University of Pennsylvania

Abstract:

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58.

Revenue Management With Strategic Customers: Last-Minute Selling and Opaque Selling

Management Science, Forthcoming
Posted: 19 Sep 2007 Last Revised: 09 Nov 2013
Kinshuk Jerath, Serguei Netessine and Senthil K. Veeraraghavan
Columbia University - Columbia Business School, Marketing, The Wharton School, University of Pennsylvania and University of Pennsylvania - The Wharton School - Operations, Information and Decisions

Abstract:

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channels of distribution, competition, revenue management, strategic consumer behavior, rational expectations

59.

Revenue Management Through Dynamic Cross-Selling in E-Commerce Retailing

Posted: 09 Dec 2004
Serguei Netessine, Sergei Savin and Wenqiang Xiao
The Wharton School, University of Pennsylvania, Columbia University - Columbia Business School and Columbia University - Decision Risk and Operations

Abstract:

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Cross-selling, e-commerce, dynamic pricing, Internet, dynamic programming

60.

Revenue Management Games: Horizontal and Vertical Competition

Management Science, Vol. 51, No. 5, pp. 813-831, 2005
Posted: 13 Jan 2001 Last Revised: 09 Nov 2013
Serguei Netessine and Robert A. Shumsky
The Wharton School, University of Pennsylvania and Dartmouth College - Tuck School of Business

Abstract:

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61.

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Downloads 0 (623,745)

Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 13 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

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Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation

Posted: 18 Oct 2000
Serguei Netessine, Gregory Dobson and Robert A. Shumsky
The Wharton School, University of Pennsylvania, University of Rochester - Simon Business School and Dartmouth College - Tuck School of Business

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