Phil Taylor

University of Stirling - Department of Management and Organization

Stirling, Scotland FK9 4LA

United Kingdom

SCHOLARLY PAPERS

8

DOWNLOADS

88

SSRN CITATIONS
Rank 17,517

SSRN RANKINGS

Top 17,517

in Total Papers Citations

4

CROSSREF CITATIONS

42

Scholarly Papers (8)

1.

You Don't Know What You've Got Till it's Gone: Re-Contextualising the Origins, Development and Impact of the Call Centre

New Technology, Work and Employment, Vol. 21, No. 2, pp. 107-122, July 2006
Number of pages: 16 Posted: 10 Jul 2006
Vaughan Ellis and Phil Taylor
affiliation not provided to SSRN and University of Stirling - Department of Management and Organization
Downloads 31 (466,518)
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2.

Taylorism, Targets and the Pursuit of Quantity and Quality by Call Centre Management

New Technology, Work and Employment, Vol. 17, pp. 170-185, 2002
Number of pages: 16 Posted: 24 Feb 2003
University of Strathclyde, University of Strathclyde, University of Strathclyde, University of Stirling - Department of Management and Organization and University of Stirling - Department of Management and Organization
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3.

Ringing the Changes? Union Recognition and Organisation in Call Centres in the UK Finance Sector

Industrial Relations Journal, Vol. 33, pp. 246-261, 2002
Number of pages: 16 Posted: 04 Jan 2003
Peter Bain and Phil Taylor
University of Strathclyde and University of Stirling - Department of Management and Organization
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4.

‘Too Scared to Go Sick': Reformulating the Research Agenda on Sickness Absence

Industrial Relations Journal, Vol. 41, Issue 4, pp. 270-288, July 2010
Number of pages: 19 Posted: 19 Jul 2010
University of Stirling - Department of Management and Organization, University of Strathclyde - Department of Human Resource Management, University of Strathclyde - Department of Human Resource Management and University of Strathclyde in Glasgow
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5.

Gender, Choice and Constraint in Call Centre Employment

New Technology, Work and Employment, Vol. 25, Issue 2, pp. 101-116, July 2010
Number of pages: 16 Posted: 29 Jun 2010
Dora Scholarios and Phil Taylor
University of Strathclyde in Glasgow and University of Stirling - Department of Management and Organization
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6.

Indian Call Centres and Business Process Outsourcing: A Study in Union Formation

New Technology, Work and Employment, Vol. 24, Issue 1, pp. 19-42, March 2009
Number of pages: 24 Posted: 27 Apr 2009
University of Stirling - Department of Management and Organization, Indian Institute of Management (IIM), Ahmedabad, Indian Institute of Management Ahmedabad (IIMA) and University of Strathclyde in Glasgow
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7.

‘From Boom to Where?’: The Impact of Crisis on Work and Employment in Indian BPO

New Technology, Work and Employment, Vol. 29, Issue 2, pp. 105-123, 2014
Number of pages: 19 Posted: 13 Sep 2014
University of Stirling - Department of Management and Organization, Indian Institute of Management (IIM), Ahmedabad, Indian Institute of Management Ahmedabad (IIMA) and University of Strathclyde in Glasgow
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Business Process Outsourcing, BPO, offshoring, Indian call centres, GVC, financial crisis, work intensification, SLA

8.

Entrapped by the "Electronic Panopticon"? Worker Resistance in the Call Centre

New Technology, Work and Employment, Vol. 15. No. 1, March 2000
Posted: 30 Dec 2001
Phil Taylor and Peter Bain
University of Stirling - Department of Management and Organization and University of Strathclyde

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