Peter Bain

University of Strathclyde

Lecturer

16 Richmond Street

Glasgow 1XQ, Scotland G1 1XQ

United Kingdom

SCHOLARLY PAPERS

4

DOWNLOADS

62

SSRN CITATIONS
Rank 29,432

SSRN RANKINGS

Top 29,432

in Total Papers Citations

0

CROSSREF CITATIONS

30

Scholarly Papers (4)

1.

Taylorism, Targets and the Pursuit of Quantity and Quality by Call Centre Management

Number of pages: 16 Posted: 24 Feb 2003
University of Strathclyde, University of Strathclyde, University of Strathclyde, University of Stirling - Department of Management and Organization and University of Stirling - Department of Management and Organization
Downloads 27 (602,922)
  • Add to Cart

Abstract:

Loading...

2.

Ringing the Changes? Union Recognition and Organisation in Call Centres in the UK Finance Sector

Number of pages: 16 Posted: 04 Jan 2003
Peter Bain and Phil Taylor
University of Strathclyde and University of Stirling - Department of Management and Organization
Downloads 23 (629,848)
  • Add to Cart

Abstract:

Loading...

3.

No Passage to India? Initial Responses of UK Trade Unions to Call Center Off-Shoring

Industrial Relations Journal, Vol. 39, No. 1, pp. 5-23, January 2008
Number of pages: 19 Posted: 03 Jan 2008
Peter Bain and Phil Taylor
University of Strathclyde and University of Strathclyde - Department of Human Resource Management
Downloads 12 (711,039)
  • Add to Cart

Abstract:

Loading...

4.

Entrapped by the "Electronic Panopticon"? Worker Resistance in the Call Centre

Posted: 30 Dec 2001
Phil Taylor and Peter Bain
University of Stirling - Department of Management and Organization and University of Strathclyde

Abstract:

Loading...