Zeynep Ton

MIT Sloan School of Management

100 Main Street

E62-416

Cambridge, MA 02142

United States

  • MIT Sloan School of Management

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If Higher Pay Is Profitable, Why Is It So Rare? Modeling Competing Strategies in Mass Market Services

Number of pages: 59 Posted: 16 Nov 2017 Last Revised: 20 Nov 2019
Hazhir Rahmandad and Zeynep Ton
Massachusetts Institute of Technology (MIT) - Sloan School of Management and MIT Sloan School of Management
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complementarity, performance landscape, service industry, high performance work systems, system dynamics