Claire Senot

Tulane University

Assistant Professor

6823 St Charles Ave

New Orleans, LA 70118

United States

http://clairesenot.com

SCHOLARLY PAPERS

4

DOWNLOADS

344

SSRN CITATIONS
Rank 29,399

SSRN RANKINGS

Top 29,399

in Total Papers Citations

6

CROSSREF CITATIONS

17

Scholarly Papers (4)

1.

The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance

Senot, C., A. Chandrasekaran, P.T. Ward, A.L. Tucker, S.D. Moffatt-Bruce. 2015. The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance. (December 4, 2014). Management Science, Forthcoming.
Number of pages: 33 Posted: 01 May 2015 Last Revised: 21 May 2015
Tulane University, The Ohio State University, Ohio State University (OSU), Harvard University - Business School (HBS) and Ohio State University (OSU)
Downloads 181 (171,439)
Citation 4

Abstract:

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health care delivery, experiential quality, conformance quality, clinical outcomes, cost efficiency, tradeoff

2.

Process Innovation in the Pharmaceutical Industry

HEC Paris Research Paper No. MOSI-2018-1314
Number of pages: 38 Posted: 25 Oct 2018
Ivan Lugovoi, Dimitrios Andritsos and Claire Senot
HEC Paris, HEC Paris - Operations Management and Information Technology and Tulane University
Downloads 117 (244,610)
Citation 1

Abstract:

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3.

Role of Bottom-Up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective

Senot, C., A. Chandrasekaran, and P.T. Ward. Role of Bottom-up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective. (May 19, 2015). Production and Operations Management, Forthcoming
Number of pages: 34 Posted: 22 May 2015
Tulane University, The Ohio State University and Ohio State University (OSU)
Downloads 25 (507,957)

Abstract:

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health care delivery, conformance and experiential quality, Magnet status, administrative intensity, bottom-up and top-down decision processes, contingency theory

4.

Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare

Chandrasekaran, A., C. Senot, K.K. Boyer. 2012. Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare. Manufacturing & Service Operations Management 14 (4): 548-566.
Number of pages: 19 Posted: 01 May 2015 Last Revised: 21 May 2015
The Ohio State University, Tulane University and Michigan State University - Marketing & Supply Chain Management
Downloads 21 (531,340)
Citation 2

Abstract:

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healthcare operations, process management, clinical and experiential quality, empirical research