Claire Senot

Tulane University

Assistant Professor

6823 St Charles Ave

New Orleans, LA 70118

United States

http://clairesenot.com

SCHOLARLY PAPERS

4

DOWNLOADS

293

CITATIONS

0

Scholarly Papers (4)

1.

The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance

Senot, C., A. Chandrasekaran, P.T. Ward, A.L. Tucker, S.D. Moffatt-Bruce. 2015. The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance. (December 4, 2014). Management Science, Forthcoming.
Number of pages: 33 Posted: 01 May 2015 Last Revised: 21 May 2015
Tulane University, The Ohio State University, Ohio State University (OSU), Harvard Business School and Ohio State University (OSU)
Downloads 180 (164,097)

Abstract:

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health care delivery, experiential quality, conformance quality, clinical outcomes, cost efficiency, tradeoff

2.

Process Innovation in the Pharmaceutical Industry

HEC Paris Research Paper No. MOSI-2018-1314
Number of pages: 38 Posted: 25 Oct 2018
Ivan Lugovoi, Dimitrios Andritsos and Claire Senot
HEC Paris, HEC Paris - Operations Management and Information Technology and Tulane University
Downloads 71 (320,869)

Abstract:

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3.

Role of Bottom-Up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective

Senot, C., A. Chandrasekaran, and P.T. Ward. Role of Bottom-up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective. (May 19, 2015). Production and Operations Management, Forthcoming
Number of pages: 34 Posted: 22 May 2015
Tulane University, The Ohio State University and Ohio State University (OSU)
Downloads 24 (489,343)

Abstract:

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health care delivery, conformance and experiential quality, Magnet status, administrative intensity, bottom-up and top-down decision processes, contingency theory

4.

Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare

Chandrasekaran, A., C. Senot, K.K. Boyer. 2012. Process Management Impact on Clinical and Experiential Quality: Managing Tensions between Safe and Patient-Centered Healthcare. Manufacturing & Service Operations Management 14 (4): 548-566.
Number of pages: 19 Posted: 01 May 2015 Last Revised: 21 May 2015
The Ohio State University, Tulane University and Michigan State University - Marketing & Supply Chain Management
Downloads 18 (523,324)

Abstract:

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healthcare operations, process management, clinical and experiential quality, empirical research