Susan Moffatt-Bruce

Ohio State University (OSU)

Blankenship Hall-2010

901 Woody Hayes Drive

Columbus, OH OH 43210

United States

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The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance

Senot, C., A. Chandrasekaran, P.T. Ward, A.L. Tucker, S.D. Moffatt-Bruce. 2015. The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance. (December 4, 2014). Management Science, Forthcoming.
Number of pages: 33 Posted: 01 May 2015 Last Revised: 21 May 2015
Tulane University, The Ohio State University, Ohio State University (OSU), Harvard Business School and Ohio State University (OSU)
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Abstract:

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health care delivery, experiential quality, conformance quality, clinical outcomes, cost efficiency, tradeoff