Hummy Song

University of Pennsylvania - The Wharton School

Assistant Professor of Operations, Information and Decisions

3730 Walnut Street

Philadelphia, PA 19104

United States

SCHOLARLY PAPERS

14

DOWNLOADS

4,728

SSRN CITATIONS

52

CROSSREF CITATIONS

13

Scholarly Papers (14)

1.

Last-mile Delivery in Health Care: Drone Delivery for Blood Products in Rwanda

Number of pages: 54 Posted: 14 Sep 2022 Last Revised: 03 May 2024
University of Pennsylvania - The Wharton School, University of Pennsylvania, University of Global Health Equity, Government of the Republic of Rwanda - Ministry of Health, Rwanda and University of Pennsylvania - The Wharton School
Downloads 1,152 (35,535)
Citation 6

Abstract:

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empirical operations, last-mile delivery, delivery drones, leapfrogging, resource-constrained settings

2.

Pooling Queues with Strategic Servers: The Effects of Customer Ownership

Number of pages: 67 Posted: 15 Apr 2017 Last Revised: 30 Jan 2020
Mor Armony, Guillaume Roels and Hummy Song
New York University (NYU) - Department of Information, Operations, and Management Sciences, INSEAD - Technology and Operations Management and University of Pennsylvania - The Wharton School
Downloads 575 (90,386)
Citation 20

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Queueing Theory, Game Theory, Behavioral Operations Management, Server Pooling, Customer Ownership

3.

'I Quit': Schedule Volatility as a Driver of Voluntary Employee Turnover

Manufacturing & Service Operations Management
Number of pages: 49 Posted: 27 Aug 2021 Last Revised: 14 Feb 2023
Alon Bergman, Guy David and Hummy Song
University of Pennsylvania - The Wharton School, The Wharton School, University of Pennsylvania - Health Care Management and University of Pennsylvania - The Wharton School
Downloads 565 (92,415)
Citation 1

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labor scheduling, inconsistent work schedules, employee turnover, work-life balance

4.

Learning in Temporary Teams: The Varying Effects of Partner Exposure by Team Member Role

Number of pages: 53 Posted: 22 May 2018 Last Revised: 25 Jan 2022
Seoul National University - Business School, University of Pennsylvania - The Wharton School and Stanford University
Downloads 462 (118,120)
Citation 1

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temporary teams, partner exposure, team familiarity, hierarchy, health care

5.

Capacity Pooling in Hospitals: The Hidden Consequences of Off-Service Placement

Number of pages: 49 Posted: 12 Jun 2018 Last Revised: 13 Nov 2019
University of Pennsylvania - The Wharton School, Boston University - Questrom School of Business, Harvard University - Beth Israel Deaconess Medical Center, Harvard University - Beth Israel Deaconess Medical Center and Harvard University - Beth Israel Deaconess Medical Center
Downloads 441 (124,801)
Citation 28

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capacity pooling, capacity allocation, admission control, congestion, health care, empirical operations

6.

The Spillover Effects of Capacity Pooling in Hospitals

Number of pages: 49 Posted: 14 Sep 2022 Last Revised: 11 Jul 2023
Jong Myeong Lim, Hummy Song and Julius Yang
University of Miami - Department of Management Science, University of Pennsylvania - The Wharton School and Harvard University - Beth Israel Deaconess Medical Center
Downloads 389 (144,115)
Citation 1

Abstract:

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health care; hospitals; off-service placement; capacity pooling; admission control

7.

Time is the Wisest Counselor of All: The Value of Provider-Patient Engagement Length in Home Health Care

Number of pages: 54 Posted: 06 May 2019 Last Revised: 12 Dec 2020
Hummy Song, Elena Andreyeva and Guy David
University of Pennsylvania - The Wharton School, University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania - Health Care Management
Downloads 264 (218,192)

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home health, post-acute care, readmissions, value-based care, empirical operations

8.

Queue Configurations and Operational Performance:

An Interplay Between Customer Ownership and Queue Length Awareness

INSEAD Working Paper No. 2024/34/TOM/ACGRE
Number of pages: 48 Posted: 10 Dec 2021 Last Revised: 10 Jun 2024
Hummy Song, Mor Armony and Guillaume Roels
University of Pennsylvania - The Wharton School, New York University (NYU) - Department of Information, Operations, and Management Sciences and INSEAD - Technology and Operations Management
Downloads 257 (223,282)
Citation 1

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Behavioral Operations Management, Online Experiments, Queue Management, Server Pooling, Healthcare Operations Management

9.

Multi-Channel Healthcare Operations: The Impact of Video Visits on the Usage of In-Person Care

Number of pages: 40 Posted: 06 Apr 2023 Last Revised: 30 May 2024
Arizona State University (ASU) - W.P. Carey School of Business, University of Pennsylvania - The Wharton School, University of Pennsylvania - Operations & Information Management Department and University of Pennsylvania - Perelman School of Medicine
Downloads 160 (344,801)

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multi-channel healthcare, telehealth, health information technology, access to care, healthcare operations

10.

Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals

Number of pages: 50 Posted: 19 Sep 2017 Last Revised: 12 Mar 2018
Hummy Song and Robert S. Huckman
University of Pennsylvania - The Wharton School and Harvard Business School
Downloads 132 (402,426)
Citation 3

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health care management, operations strategy, empirical research, service operations

11.

To Each Their Own (Shifts): Incorporating Heterogeneous Worker Preferences into Shift Work Schedules

The Wharton School Research Paper
Number of pages: 62 Posted: 05 Apr 2024
University of Pennsylvania - The Wharton School, Seoul National University - Business School, University of Pennsylvania - The Wharton School, Sungkyunkwan University, Sungkyunkwan University - Samsung Medical Center and Sungkyunkwan University
Downloads 107 (480,559)

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responsible scheduling, worker preferences, empirical operations, health care

12.

The Effects of Home Health Visit Length on Hospital Readmission

NBER Working Paper No. w24566
Number of pages: 36 Posted: 02 May 2018 Last Revised: 15 Feb 2023
Elena Andreyeva, Guy David and Hummy Song
University of Pennsylvania - The Wharton School, The Wharton School, University of Pennsylvania - Health Care Management and University of Pennsylvania - The Wharton School
Downloads 93 (520,942)
Citation 1

Abstract:

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13.

Capacity Choice Game in a Multi-Server Queue: Existence of a Nash Equilibrium

INSEAD Working Paper No. 2019/33/TOM, NYU Stern School of Business
Number of pages: 24 Posted: 09 Feb 2019 Last Revised: 15 Apr 2020
Mor Armony, Guillaume Roels and Hummy Song
New York University (NYU) - Department of Information, Operations, and Management Sciences, INSEAD - Technology and Operations Management and University of Pennsylvania - The Wharton School
Downloads 84 (551,170)

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Queueing Theory, Game Theory, Strategic Servers, Tarski's Intersection Theorem

14.

The Impact of the Non-Essential Business Closure Policy on Covid-19 Infection Rates

NBER Working Paper No. w28374
Number of pages: 45 Posted: 27 Jan 2021 Last Revised: 13 Jul 2023
University of Pennsylvania - The Wharton School, Independence Blue Cross, University of Pennsylvania, The Wharton School, University of Pennsylvania - Health Care Management and Independence Blue Cross
Downloads 47 (739,347)

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