Hummy Song

The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department

Assistant Professor

3730 Walnut Street

560 Jon M. Huntsman Hall

Philadelphia, PA 19104

United States

http://https://oid.wharton.upenn.edu/profile/hummy/

  • The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department

SCHOLARLY PAPERS

12

DOWNLOADS

3,062

SSRN CITATIONS

29

CROSSREF CITATIONS

12

Scholarly Papers (12)

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1.

Pooling Queues with Strategic Servers: The Effects of Customer Ownership

Number of pages: 67 Posted: 15 Apr 2017 Last Revised: 30 Jan 2020
Mor Armony, Guillaume Roels and Hummy Song
New York University (NYU) - Department of Information, Operations, and Management Sciences, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department
Downloads 531 (82,065)
Citation 13

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Queueing Theory, Game Theory, Behavioral Operations Management, Server Pooling, Customer Ownership

2.

'I Quit': Schedule Volatility as a Driver of Voluntary Employee Turnover

Manufacturing & Service Operations Management
Number of pages: 49 Posted: 27 Aug 2021 Last Revised: 14 Feb 2023
Alon Bergman, Guy David and Hummy Song
University of Pennsylvania - The Wharton School, The Wharton School, University of Pennsylvania - Health Care Management and The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department
Downloads 462 (97,188)
Citation 1

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labor scheduling, inconsistent work schedules, employee turnover, work-life balance

3.

Leapfrogging for Last-mile Delivery in Health Care

Number of pages: 48 Posted: 14 Sep 2022 Last Revised: 13 Oct 2022
H. Harriet Jeon, Claudio Lucarelli, Jean Baptiste Mazarati, Donatien Ngabo and Hummy Song
University of Pennsylvania - The Wharton School, University of Pennsylvania, University of Global Health Equity, Government of the Republic of Rwanda - Ministry of Health, Rwanda and The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department
Downloads 461 (97,931)

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empirical operations, last-mile delivery, delivery drones, leapfrogging, resource-constrained settings

4.

Learning in Temporary Teams: The Varying Effects of Partner Exposure by Team Member Role

Number of pages: 53 Posted: 22 May 2018 Last Revised: 25 Jan 2022
Song-Hee Kim, Hummy Song and Melissa Valentine
Seoul National University - Business School, The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department and Stanford University
Downloads 401 (114,674)
Citation 1

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temporary teams, partner exposure, team familiarity, hierarchy, health care

5.

Capacity Pooling in Hospitals: The Hidden Consequences of Off-Service Placement

Number of pages: 49 Posted: 12 Jun 2018 Last Revised: 13 Nov 2019
Hummy Song, Anita Tucker, Ryan Graue, Sarah Moravick and Julius Yang
The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department, Boston University - Questrom School of Business, Harvard University - Beth Israel Deaconess Medical Center, Harvard University - Beth Israel Deaconess Medical Center and Harvard University - Beth Israel Deaconess Medical Center
Downloads 358 (130,330)
Citation 20

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capacity pooling, capacity allocation, admission control, congestion, health care, empirical operations

6.

The Spillover Effects of Capacity Pooling in Hospitals

Number of pages: 47 Posted: 14 Sep 2022 Last Revised: 21 Mar 2023
Jong Myeong Lim, Hummy Song and Julius Yang
Dartmouth College - Tuck School of Business, The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department and Harvard University - Beth Israel Deaconess Medical Center
Downloads 239 (197,885)

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health care; hospitals; off-service placement; capacity pooling; admission control

7.

Time is the Wisest Counselor of All: The Value of Provider-Patient Engagement Length in Home Health Care

Number of pages: 54 Posted: 06 May 2019 Last Revised: 12 Dec 2020
Hummy Song, Elena Andreyeva and Guy David
The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department, University of Pennsylvania - The Wharton School and The Wharton School, University of Pennsylvania - Health Care Management
Downloads 206 (227,722)

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home health, post-acute care, readmissions, value-based care, empirical operations

8.

Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness

INSEAD Working Paper No. 2022/55/TOM/ACGRE
Number of pages: 42 Posted: 10 Dec 2021 Last Revised: 28 Nov 2022
Hummy Song, Mor Armony and Guillaume Roels
The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department, New York University (NYU) - Department of Information, Operations, and Management Sciences and INSEAD - Technology and Operations Management
Downloads 137 (321,730)

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Behavioral Operations Management, Online Experiments, Queue Management, Server Pooling, Customer Ownership, Queue Awareness

9.

Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals

Number of pages: 50 Posted: 19 Sep 2017 Last Revised: 12 Mar 2018
Hummy Song and Robert S. Huckman
The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department and Harvard Business School
Downloads 109 (380,280)
Citation 3

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health care management, operations strategy, empirical research, service operations

10.

Capacity Choice Game in a Multi-Server Queue: Existence of a Nash Equilibrium

INSEAD Working Paper No. 2019/33/TOM, NYU Stern School of Business
Number of pages: 24 Posted: 09 Feb 2019 Last Revised: 15 Apr 2020
Mor Armony, Guillaume Roels and Hummy Song
New York University (NYU) - Department of Information, Operations, and Management Sciences, INSEAD - Technology and Operations Management and The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department
Downloads 67 (511,077)

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Queueing Theory, Game Theory, Strategic Servers, Tarski's Intersection Theorem

11.

The Effects of Home Health Visit Length on Hospital Readmission

NBER Working Paper No. w24566
Number of pages: 36 Posted: 02 May 2018 Last Revised: 15 Feb 2023
Elena Andreyeva, Guy David and Hummy Song
University of Pennsylvania - The Wharton School, The Wharton School, University of Pennsylvania - Health Care Management and The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department
Downloads 58 (548,909)
Citation 1

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12.

The Impact of the Non-Essential Business Closure Policy on Covid-19 Infection Rates

NBER Working Paper No. w28374
Number of pages: 45 Posted: 27 Jan 2021 Last Revised: 11 Jan 2023
Hummy Song, Ryan McKenna, Angela T. Chen, Guy David and Aaron Smith-McLallen
The Wharton School, University of Pennsylvania - Operations, Information and Decisions Department, Independence Blue Cross, University of Pennsylvania, The Wharton School, University of Pennsylvania - Health Care Management and Independence Blue Cross
Downloads 33 (683,867)

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