Christian Brock

University of Rostock

Postfach 10 08 88

Rostock, 18055

Germany

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Scholarly Papers (1)

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Downloads 389 ( 82,589)
Citation 1

E-Service Quality: A Meta-Analytic Review

Journal of Retailing, Forthcoming
Number of pages: 62 Posted: 15 Jul 2015
Markus Blut, Nivriti Chowdhry, Vikas Mittal and Christian Brock
University of Newcastle - Business School, Rice University - Jesse H. Jones Graduate School of Business, Rice University and University of Rostock
Downloads 216 (154,058)

Abstract:

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E-Service Quality: A Meta-Analytic Review

Journal of Retailing, Forthcoming
Number of pages: 22 Posted: 15 Jul 2015
Markus Blut, Nivriti Chowdhry, Vikas Mittal and Christian Brock
University of Newcastle - Business School, Rice University - Jesse H. Jones Graduate School of Business, Rice University and University of Rostock
Downloads 173 (188,990)

Abstract:

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E-service quality; Marketing channels; Meta-analysis; Measurement; Research design; Contingency factors