Hui Liao

University of Maryland

College Park

College Park, MD 20742

United States

SCHOLARLY PAPERS

3

DOWNLOADS

102

CITATIONS

2

Scholarly Papers (3)

1.

Daily Customer Mistreatment and Employee Sabotage Against Customers: Examining Emotion and Resource Perspectives

Academy of Management Journal, 2011
Number of pages: 25 Posted: 16 Jul 2015 Last Revised: 18 Jul 2015
Mo Wang, Hui Liao, Yujie Zhan and Junqi Shi
University of Florida - Department of Management, University of Maryland, University of Maryland and Sun Yat-Sen University (SYSU) - Lingnan (University) College
Downloads 63 (343,708)
Citation 5

Abstract:

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2.

Can't Get It Out of My Mind: Employee Rumination after Customer Mistreatment and Negative Mood in the Next Morning

Journal of Applied Psychology, 2013, Vol. 98, No. 6, 989-1004
Number of pages: 16 Posted: 16 Jul 2015
University of Florida - Department of Management, University of Maryland, University of Florida - Warrington College of Business Administration, Georgia State University - J. Mack Robinson College of Business, Hong Kong University of Science & Technology (HKUST) and Sun Yat-Sen University (SYSU) - Lingnan (University) College
Downloads 27 (476,133)
Citation 6

Abstract:

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customer mistreatment, customer service, goal attainment, mood, rumination, employees

3.

Self-Regulation During Job-Search: The Opposing Effects of Employment Self-Efficacy and Job Search Behavior Self-Efficacy

Journal of Applied Psychology, 2014, Vol. 99, No. 6, 1159-1172
Number of pages: 14 Posted: 19 Jul 2015
Songqi Liu, Mo Wang, Hui Liao and Junqi Shi
Georgia State University - J. Mack Robinson College of Business, University of Florida - Department of Management, University of Maryland and Sun Yat-Sen University (SYSU) - Lingnan (University) College
Downloads 12 (561,932)

Abstract:

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job search, employment self-efficacy, job search behavior self-efficacy, internal attribution, goal hierarchy