Amitav Saha

Department of Management Studies, University of Rajshahi, Rajshahi

Assistant Professor

Rajshahi, 6205

Bangladesh

SCHOLARLY PAPERS

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Scholarly Papers (1)

1.

A Conceptual Framework for Understanding Customer Satisfaction in Banking Sector: The Mediating Influence of Service Quality and Organizational Oath

American Journal of Trade and Policy, Vol. 1, No. 2, pp. 85-93, 2014
Posted: 20 Jul 2015 Last Revised: 24 Feb 2017
Department of Management Studies, University of Rajshahi, Rajshahi, Rajshahi University and Department of Management Studies, University of Rajshahi, Rajshahi

Abstract:

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Customer Satisfaction, Service Quality, Customer Centrism, Customer Relationship Management