Yang Duan

Hong Kong Baptist University

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Scholarly Papers (1)

1.

Impact of Technical Support and Information Provision on Patient No-Show Behavior

Forthcoming in Production and Operations Management
Number of pages: 32 Posted: 06 Aug 2024
Tongji University, Soochow University, The Hong Kong Polytechnic University, University of Florida - Warrington College of Business Administration and Hong Kong Baptist University
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Abstract:

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healthcare operations, system design, patient no-shows, technical support, information provision