Qiuping Yu

Scheller College of Business, Georgia Institute of Technology

Assistant Professor

800 West Peachtree NW

Atlanta, GA 30308

United States

http://https://qiupingyu.com/

SCHOLARLY PAPERS

9

DOWNLOADS
Rank 47,110

SSRN RANKINGS

Top 47,110

in Total Papers Downloads

1,025

SSRN CITATIONS
Rank 18,995

SSRN RANKINGS

Top 18,995

in Total Papers Citations

15

CROSSREF CITATIONS

36

Scholarly Papers (9)

1.

A Quality Value Chain Network: Linking Supply Chain Quality to Customer Lifetime Value

Kelley School of Business Research Paper No. 17-43
Number of pages: 49 Posted: 04 Jun 2017
Qiuping Yu, Masha Shunko and Shawn Mankad
Scheller College of Business, Georgia Institute of Technology, Foster School of Business, University of Washington and Cornell University
Downloads 306 (111,104)
Citation 1

Abstract:

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Quality Value Chain, Service Network, Customer Lifetime Value, Structural Estimation, Causal Inference

2.

The Reference Effect of Delay Announcements: A Field Experiment

Management Science
Number of pages: 56 Posted: 05 Apr 2017 Last Revised: 30 Sep 2020
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 161 (206,783)
Citation 7

Abstract:

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Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation

3.

Call to Duty: Just-in-Time Scheduling in a Restaurant Chain

Management Science
Number of pages: 47 Posted: 06 Jan 2019 Last Revised: 06 Oct 2020
Miami Herbert Business School, University of Miami, Scheller College of Business, Georgia Institute of Technology and University of Washington - Department of Information Systems and Operations Management
Downloads 136 (236,107)

Abstract:

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just-in-time scheduling, server productivity, staffing flexibility, restaurant operations

4.

Linking Delay Announcements, Abandonment, and Staffing: A Behavioral Perspective

Kelley School of Business Research Paper No. 17-40
Number of pages: 35 Posted: 13 May 2017
Eric Webb, Qiuping Yu and Kurt Bretthauer
University of Cincinnati, Lindner College of Business, Scheller College of Business, Georgia Institute of Technology and Indiana University - Kelley School of Business - Department of Operation & Decision Technologies
Downloads 133 (240,288)
Citation 7

Abstract:

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loss aversion, sunk costs, delay announcement, staffng, behavioral operations

5.

How to Find Your Most Valuable Outlets? Measuring Influence in Service and Retail Networks

Number of pages: 32 Posted: 25 Apr 2019 Last Revised: 03 Aug 2020
Shawn Mankad, Masha Shunko and Qiuping Yu
Cornell University, Foster School of Business, University of Washington and Scheller College of Business, Georgia Institute of Technology
Downloads 90 (315,597)
Citation 2

Abstract:

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Network Effect; Service Network; Causal Inference; Restaurant Operations

6.

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Management Science, Forthcoming, Kelley School of Business Research Paper No. 15-63
Number of pages: 47 Posted: 29 Aug 2015
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 86 (324,762)
Citation 8

Abstract:

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delay announcement; patience time; customer abandonment; structural estimation

7.

Managing Customer Expectations and Priorities in Service Systems

Number of pages: 55 Posted: 30 Aug 2015
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 81 (336,802)
Citation 5

Abstract:

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delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk

8.

Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Ride-Sharing Platform

Number of pages: 26 Posted: 09 Sep 2020 Last Revised: 11 Sep 2020
Qiuping Yu, Yiming Zhang and Yong-Pin Zhou
Scheller College of Business, Georgia Institute of Technology, University of Washington - Michael G. Foster School of Business and University of Washington - Department of Information Systems and Operations Management
Downloads 24 (553,416)

Abstract:

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Virtual Queues, Wait Time Information, Customer Abandonment, Field Experiment, Ridesharing Platforms

9.

Linking Delay Announcements, Abandonment, and Service Time

Number of pages: 40
Eric Webb, Qiuping Yu and Kurt Bretthauer
University of Cincinnati, Lindner College of Business, Scheller College of Business, Georgia Institute of Technology and Indiana University - Kelley School of Business - Department of Operation & Decision Technologies
Downloads 8

Abstract:

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Delay Announcements, Service Time, Abandonment, Reference Effect