Qiuping Yu

McDonough School of Business, Georgetown University

Associate Professor

3700 O Street, NW

Washington, DC 20057

United States

  • McDonough School of Business, Georgetown University

SCHOLARLY PAPERS

12

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5,461

TOTAL CITATIONS
Rank 12,845

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Top 12,845

in Total Papers Citations

86

Scholarly Papers (12)

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1.

Evidence of The Unintended Labor Scheduling Implications of The Minimum Wage

Manufacturing & Service Operations Management, forthcoming
Number of pages: 54 Posted: 16 Jun 2021 Last Revised: 02 Jun 2023
Qiuping Yu, Shawn Mankad and Masha Shunko
McDonough School of Business, Georgetown University, North Carolina State University - Department of Business Management and Foster School of Business, University of Washington
Downloads 1,759 (21,693)
Citation 3

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Minimum Wage, Labor Scheduling, Inadequate and Inconsistent Work Schedules

2.

Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Ride-Sharing Platform

Number of pages: 42 Posted: 09 Sep 2020 Last Revised: 09 Jul 2021
Qiuping Yu, Yiming Zhang and Yong-Pin Zhou
McDonough School of Business, Georgetown University, University of Washington - Michael G. Foster School of Business and University of Washington - Department of Information Systems and Operations Management
Downloads 714 (78,624)
Citation 22

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Virtual Queues, Wait Time Information, Customer Abandonment, Field Experiment, Ridesharing Platforms

3.

Call to Duty: Just-in-Time Scheduling in a Restaurant Chain

Management Science
Number of pages: 47 Posted: 06 Jan 2019 Last Revised: 06 Oct 2020
Masoud Kamalahmadi, Qiuping Yu and Yong-Pin Zhou
Miami Herbert Business School, University of Miami, McDonough School of Business, Georgetown University and University of Washington - Department of Information Systems and Operations Management
Downloads 520 (117,525)
Citation 3

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just-in-time scheduling, server productivity, staffing flexibility, restaurant operations

4.

A Quality Value Chain Network: Linking Supply Chain Quality to Customer Lifetime Value

Kelley School of Business Research Paper No. 17-43
Number of pages: 49 Posted: 04 Jun 2017
Qiuping Yu, Masha Shunko and Shawn Mankad
McDonough School of Business, Georgetown University, Foster School of Business, University of Washington and North Carolina State University - Department of Business Management
Downloads 478 (130,057)
Citation 1

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Quality Value Chain, Service Network, Customer Lifetime Value, Structural Estimation, Causal Inference

5.

The Reference Effect of Delay Announcements: A Field Experiment

Management Science
Number of pages: 56 Posted: 05 Apr 2017 Last Revised: 30 Sep 2020
Qiuping Yu, Gad Allon and Achal Bassamboo
McDonough School of Business, Georgetown University, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 413 (154,555)
Citation 13

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Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation

6.

Racial and Gender Biases in Customer Satisfaction Surveys: Causal Evidence from a Restaurant Chain

University of Miami Business School Research Paper No. 4418420, Georgetown McDonough School of Business Research Paper No. 4420106
Number of pages: 48 Posted: 26 Apr 2023 Last Revised: 16 May 2025
Masoud Kamalahmadi, Qiuping Yu and Yong-Pin Zhou
Miami Herbert Business School, University of Miami, McDonough School of Business, Georgetown University and University of Washington - Department of Information Systems and Operations Management
Downloads 389 (165,319)

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Gender and Racial Biases, Customer Satisfaction, Restaurant Operations, Empirical Operations

7.

Linking Delay Announcements, Abandonment, and Service Time

Number of pages: 40 Posted: 30 Nov 2020
Eric Webb, Qiuping Yu and Kurt Bretthauer
University of Cincinnati, Lindner College of Business, McDonough School of Business, Georgetown University and Indiana University - Kelley School of Business - Department of Operation & Decision Technologies
Downloads 328 (199,451)
Citation 3

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Delay Announcements, Service Time, Abandonment, Reference Effect

8.

How to Find Your Most Valuable Outlets? Measuring Influence in Service and Retail Networks

Number of pages: 32 Posted: 25 Apr 2019 Last Revised: 02 Jul 2021
Shawn Mankad, Masha Shunko and Qiuping Yu
North Carolina State University - Department of Business Management, Foster School of Business, University of Washington and McDonough School of Business, Georgetown University
Downloads 221 (298,793)
Citation 2

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Network Effect; Service Network; Causal Inference; Restaurant Operations

9.

Linking Delay Announcements, Abandonment, and Staffing: A Behavioral Perspective

Kelley School of Business Research Paper No. 17-40
Number of pages: 35 Posted: 13 May 2017
Eric Webb, Qiuping Yu and Kurt Bretthauer
University of Cincinnati, Lindner College of Business, McDonough School of Business, Georgetown University and Indiana University - Kelley School of Business - Department of Operation & Decision Technologies
Downloads 199 (329,870)
Citation 4

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loss aversion, sunk costs, delay announcement, staffng, behavioral operations

10.

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Management Science, Forthcoming, Kelley School of Business Research Paper No. 15-63
Number of pages: 47 Posted: 29 Aug 2015
Qiuping Yu, Gad Allon and Achal Bassamboo
McDonough School of Business, Georgetown University, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 160 (401,144)
Citation 30

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delay announcement; patience time; customer abandonment; structural estimation

11.

Too Close for Comfort? Understanding Peer Effects in Large Franchised Networks

Number of pages: 31 Posted: 27 Sep 2021
Shawn Mankad, Masha Shunko and Qiuping Yu
North Carolina State University - Department of Business Management, Foster School of Business, University of Washington and McDonough School of Business, Georgetown University
Downloads 141 (445,096)

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Large-scale Franchise Network, Proximity Effect, Peer Effects, Semi-parametric Econometrics

12.

Managing Customer Expectations and Priorities in Service Systems

Number of pages: 55 Posted: 30 Aug 2015
Qiuping Yu, Gad Allon, Achal Bassamboo and Seyed Iravani
McDonough School of Business, Georgetown University, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 139 (450,204)
Citation 5

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delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk