Qiuping Yu

McDonough School of Business, Georgetown University

Associate Professor

3700 O Street, NW

Washington, DC 20057

United States

  • McDonough School of Business, Georgetown University

SCHOLARLY PAPERS

12

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Top 23,175

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3,867

SSRN CITATIONS
Rank 13,758

SSRN RANKINGS

Top 13,758

in Total Papers Citations

67

CROSSREF CITATIONS

33

Scholarly Papers (12)

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1.

Evidence of The Unintended Labor Scheduling Implications of The Minimum Wage

Manufacturing & Service Operations Management, forthcoming
Number of pages: 54 Posted: 16 Jun 2021 Last Revised: 02 Jun 2023
Qiuping Yu, Shawn Mankad and Masha Shunko
McDonough School of Business, Georgetown University, North Carolina State University - Department of Business Management and Foster School of Business, University of Washington
Downloads 1,160 (32,110)
Citation 2

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Minimum Wage, Labor Scheduling, Inadequate and Inconsistent Work Schedules

2.

Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Ride-Sharing Platform

Number of pages: 42 Posted: 09 Sep 2020 Last Revised: 09 Jul 2021
Qiuping Yu, Yiming Zhang and Yong-Pin Zhou
McDonough School of Business, Georgetown University, University of Washington - Michael G. Foster School of Business and University of Washington - Department of Information Systems and Operations Management
Downloads 609 (76,790)
Citation 7

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Virtual Queues, Wait Time Information, Customer Abandonment, Field Experiment, Ridesharing Platforms

3.

A Quality Value Chain Network: Linking Supply Chain Quality to Customer Lifetime Value

Kelley School of Business Research Paper No. 17-43
Number of pages: 49 Posted: 04 Jun 2017
Qiuping Yu, Masha Shunko and Shawn Mankad
McDonough School of Business, Georgetown University, Foster School of Business, University of Washington and North Carolina State University - Department of Business Management
Downloads 437 (115,099)
Citation 1

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Quality Value Chain, Service Network, Customer Lifetime Value, Structural Estimation, Causal Inference

4.

Call to Duty: Just-in-Time Scheduling in a Restaurant Chain

Management Science
Number of pages: 47 Posted: 06 Jan 2019 Last Revised: 06 Oct 2020
Masoud Kamalahmadi, Qiuping Yu and Yong-Pin Zhou
Miami Herbert Business School, University of Miami, McDonough School of Business, Georgetown University and University of Washington - Department of Information Systems and Operations Management
Downloads 353 (146,626)
Citation 3

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just-in-time scheduling, server productivity, staffing flexibility, restaurant operations

5.

The Reference Effect of Delay Announcements: A Field Experiment

Management Science
Number of pages: 56 Posted: 05 Apr 2017 Last Revised: 30 Sep 2020
Qiuping Yu, Gad Allon and Achal Bassamboo
McDonough School of Business, Georgetown University, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 333 (156,046)
Citation 13

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Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation

6.

Linking Delay Announcements, Abandonment, and Service Time

Number of pages: 40 Posted: 30 Nov 2020
Eric Webb, Qiuping Yu and Kurt Bretthauer
University of Cincinnati, Lindner College of Business, McDonough School of Business, Georgetown University and Indiana University - Kelley School of Business - Department of Operation & Decision Technologies
Downloads 193 (267,365)
Citation 2

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Delay Announcements, Service Time, Abandonment, Reference Effect

7.

Linking Delay Announcements, Abandonment, and Staffing: A Behavioral Perspective

Kelley School of Business Research Paper No. 17-40
Number of pages: 35 Posted: 13 May 2017
Eric Webb, Qiuping Yu and Kurt Bretthauer
University of Cincinnati, Lindner College of Business, McDonough School of Business, Georgetown University and Indiana University - Kelley School of Business - Department of Operation & Decision Technologies
Downloads 183 (280,162)
Citation 4

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loss aversion, sunk costs, delay announcement, staffng, behavioral operations

8.

How to Find Your Most Valuable Outlets? Measuring Influence in Service and Retail Networks

Number of pages: 32 Posted: 25 Apr 2019 Last Revised: 02 Jul 2021
Shawn Mankad, Masha Shunko and Qiuping Yu
North Carolina State University - Department of Business Management, Foster School of Business, University of Washington and McDonough School of Business, Georgetown University
Downloads 174 (292,863)
Citation 2

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Network Effect; Service Network; Causal Inference; Restaurant Operations

9.

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Management Science, Forthcoming, Kelley School of Business Research Paper No. 15-63
Number of pages: 47 Posted: 29 Aug 2015
Qiuping Yu, Gad Allon and Achal Bassamboo
McDonough School of Business, Georgetown University, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 115 (406,584)
Citation 24

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delay announcement; patience time; customer abandonment; structural estimation

10.

Racial and Gender Biases in Customer Satisfaction Surveys: Evidence from a Restaurant Chain

University of Miami Business School Research Paper No. 4418420, Georgetown McDonough School of Business Research Paper No. 4420106
Number of pages: 44 Posted: 26 Apr 2023
Masoud Kamalahmadi, Qiuping Yu and Yong-Pin Zhou
Miami Herbert Business School, University of Miami, McDonough School of Business, Georgetown University and University of Washington - Department of Information Systems and Operations Management
Downloads 111 (417,213)

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Gender and Racial Biases, Customer Satisfaction, Restaurant Operations, Empirical Operations

11.

Too Close for Comfort? Understanding Peer Effects in Large Franchised Networks

Number of pages: 31 Posted: 27 Sep 2021
Shawn Mankad, Masha Shunko and Qiuping Yu
North Carolina State University - Department of Business Management, Foster School of Business, University of Washington and McDonough School of Business, Georgetown University
Downloads 104 (437,148)

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Large-scale Franchise Network, Proximity Effect, Peer Effects, Semi-parametric Econometrics

12.

Managing Customer Expectations and Priorities in Service Systems

Number of pages: 55 Posted: 30 Aug 2015
Qiuping Yu, Gad Allon, Achal Bassamboo and Seyed Iravani
McDonough School of Business, Georgetown University, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 95 (464,715)
Citation 5

Abstract:

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delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk