545 Student Services Building, #1900
2220 Piedmont Avenue
Berkeley, CA 94720
United States
University of California, Berkeley - Haas School of Business
sustainable operations, repair, durable goods, after-sales service, pricing, extended producer responsibility, consumer surplus, environmental impact
food waste, inventory, clearance sales, surprise bag, quantity uncertainty
on-demand service, digital innovation, omni-channel retail, information provision, rational abandonment
search, rankings, brushing, fake, customer welfare
service operations, queue-scalping, pricing, priority, speculation
Queue, Trading, Auction, Mechanism Design, Intermediary, Priority, FIFO, Pooling
queuing games, search, waiting time, quality substitution, customer welfare
service operations, queueing games, line-sitting, priority, pricing, revenue, customer welfare
COVID-19, testing, queues, service discipline, priority
referrals; priority queues; system throughput; customer welfare; conversion rate; batch arrivals
Shared Mobility, HOV, carpool, welfare, equilibrium, social optimum, emissions
Principal-agent problems, Moral hazard, Limited liability, Quota-bonus contracts, First-order approach
In-queue decision, Dynamic game, Priority upgrade, Self-interested customers
sustainability, competition, durable goods, after-sales service, environmental impact
queueing, referrals, priority, customer acquisition, system throughput, mechanism design
behavioral operations, queues, priority, line-sitting, social preferences, Fairness
quality-speed tradeoff, pooling, pay-for-performance, strategic server, customer satisfaction, agent payoff
Queueing, Redundancy, Pooling, Externality, Process Flexibility, Social Welfare
pay transparency, pay range, labor welfare, gender pay gap, DEI
