Fadhlina

UiTM P.Pinang

Lecturer

Jalan Permatang Pauh

Permatang Pauh

Bukit Mertajam, MA 13700

Malaysia

SCHOLARLY PAPERS

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Scholarly Papers (1)

1.

The Influence of Customer Satisfaction Towards Positive Word-of-Mouth in Hospitality Industry

Number of pages: 11 Posted: 11 Jan 2016 Last Revised: 12 Jan 2016
UiTM Pulau Pinang, Universiti Teknologi MARA (UiTM), UiTM P.Pinang, UiTM P.Pinang and UiTM P.Pinang
Downloads 588 (85,661)
Citation 2

Abstract:

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Customer satisfaction, word of mouth, hospitality industry, loyalty