Dustin Hindman

Dell Inc.

1 Dell Way

Round Rock, TX 78682

United States

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Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude

Journal of Service Research, 14(2) 164-179, 2011

Number of pages: 17 Posted: 26 Jan 2016

Nita Umashankar, Raji Srinivasan and Dustin Hindman

Georgia State University, University of Texas at Austin - McCombs School of Business and Dell Inc.

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