Josephine Sawirin

BIRD Group

Bandung, Jawa Barat

Indonesia

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Scholarly Papers (1)

1.

Value Creation on CRM: Evidence of Employee Competence in Serviced Apartments

Journal Sampurasun: Interdiscipinary Studies for Cultural Heritage, Vol. 1, No. 1, December 2015, p. 41-57, ISSN # 2460-5743 (managed by: Universitas Pasundan, Bandung, Indonesian & University of Northern Philippines, Vegan City, The Philippines)
Number of pages: 20 Posted: 05 Feb 2016
International University Liaison Indonesia (IULI) - Hotel & Tourism Management, BIRD Group and International University Liaison Indonesia (IULI)
Downloads 104 (320,991)

Abstract:

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employee competence, CRM, customer satisfaction, buying intention, organizational value creation