Chen Zhou

University of South Carolina

701 Main Street

Columbia, SC 29208

United States

  • University of South Carolina

SCHOLARLY PAPERS

3

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418

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Scholarly Papers (3)

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1.

Competition and Firm Service Reliability Decisions: A Study of the Airline Industry

INSEAD Working Paper No. 2016/18/MKT
Number of pages: 75 Posted: 21 Mar 2016 Last Revised: 07 Jul 2020
Chen Zhou, Paulo Albuquerque and Rajdeep Grewal
University of South Carolina, INSEAD and University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School
Downloads 252 (152,913)

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Airline industry, cancellation rates, competition, flight delays, simultaneous discrete game, simultaneous equation model, service reliability

2.

Managing Conflicts between Marketing and Sales: Customer Acquisition in Business Markets

Number of pages: 48 Posted: 12 Dec 2019
Olivier Rubel, Chen Zhou, Rajdeep Grewal and Jagmohan S. Raju
University of California, Davis - Graduate School of Management, University of South Carolina, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of Pennsylvania - Marketing Department
Downloads 166 (224,282)

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Agency Theory, Business Markets, Compensation, Customer Acquisition, Incentives, Marketing-Sales Interface, Multitasking

3.

Empowering Education with Crowdfunding: The Role of Crowdfunded Resources and Crowd Screening

Journal of Marketing Research (Forthcoming)
Posted: 08 Jul 2021
Chen Zhou, Manpreet Gill and Qiang Liu
University of South Carolina, University of South Carolina - Department of Marketing and Purdue University - Krannert School of Management

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crowd screening, service employee empowerment, crowdfunding offline outcomes, K-12 education, education crowdfunding