Yuqian Xu

University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School

McColl Building

Chapel Hill, NC 27599-3490

United States

  • University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School

SCHOLARLY PAPERS

20

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8,254

TOTAL CITATIONS
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Top 20,720

in Total Papers Citations

46

Scholarly Papers (20)

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1.

Mobile Payment Adoption: An Empirical Investigation on Alipay

Number of pages: 36 Posted: 12 Nov 2018 Last Revised: 12 May 2023
Yuqian Xu, Anindya Ghose and Binqing Xiao
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, New York University (NYU) - Leonard N. Stern School of Business and Nanjing University - Research Center for Banking
Downloads 2,087 (15,393)
Citation 10

Abstract:

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mobile payment, adoption, expansion, offline, online, channel, credit card.

2.

The Interplay between Online Reviews and Physician Demand: An Empirical Investigation

Number of pages: 32 Posted: 12 May 2016 Last Revised: 05 Oct 2020
Yuqian Xu, Mor Armony and Anindya Ghose
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, New York University (NYU) - Department of Information, Operations, and Management Sciences and New York University (NYU) - Leonard N. Stern School of Business
Downloads 1,797 (19,527)
Citation 9

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physician, patient choice, quality, social media, text mining, sentiment analysis, rating, review, operational characteristic, outpatient care, healthcare.

3.

The Impact of Workload on Operational Risk: Evidence from a Commercial Bank

SMU Cox School of Business Research Paper No. 18-13
Number of pages: 53 Posted: 07 Jul 2020 Last Revised: 26 Jan 2021
Yuqian Xu, Tom Tan and Serguei Netessine
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM) and University of Pennsylvania - The Wharton School
Downloads 543 (103,307)
Citation 15

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operational risk, workload, performance-seeking risks, quality degradation, optimal staffing

4.

The Interplay of Earnings, Ratings, and Penalties on Sharing Platforms: An Empirical Investigation

NYU Stern School of Business
Number of pages: 32 Posted: 18 Jun 2020 Last Revised: 06 Sep 2022
Yuqian Xu, Baile Lu, Anindya Ghose, Hongyan Dai and Weihua Zhou
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, National University of Defense Technology - College of Systems Engineering, New York University (NYU) - Leonard N. Stern School of Business, Central University of Finance and Economics and Zhejiang University
Downloads 502 (113,813)
Citation 3

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incentives, behavior, delivery, sharing platform, gig worker, rating, penalty, earning

5.

Delivering Multi-Specialty Care via On-Demand Telemedicine Platforms

Number of pages: 47 Posted: 12 Nov 2019 Last Revised: 01 Sep 2021
Sergei Savin, Yuqian Xu and Lingjiong Zhu
University of Pennsylvania - Operations, Information and Decisions Department, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and Florida State University
Downloads 445 (131,314)
Citation 2

Abstract:

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telemedicine, healthcare, demand interaction, online platforms

6.

Identity Disclosure and Anthropomorphism in Voice Chatbot Design: A Field Experiment

Kenan Institute of Private Enterprise Research Paper No. 4296708
Number of pages: 53 Posted: 21 Dec 2022 Last Revised: 19 Jan 2024
Yuqian Xu, Hongyan Dai and Wanfeng Yan
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, Central University of Finance and Economics and Yunyou Freight
Downloads 430 (136,805)
Citation 2

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Chatbot, Field Experiment, Artificial Intelligence, Operational Transparency, Anthropomorphism

7.

Gig Worker Learning: An Empirical Study on On-Demand Delivery Platform

Number of pages: 48 Posted: 20 May 2022 Last Revised: 08 Sep 2024
Hongyan Dai, Jayashankar M. Swaminathan and Yuqian Xu
Central University of Finance and Economics, University of North Carolina (UNC) at Chapel Hill - Operations Area and University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School
Downloads 423 (139,451)
Citation 1

Abstract:

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learning, gig workers, productivity, quality, empirical., experience, exploratory behavior

8.

Operational Risk Management: Preventive vs. Corrective Control

Number of pages: 39 Posted: 20 Dec 2017
Yuqian Xu, Lingjiong Zhu and Michael Pinedo
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, Florida State University and New York University (NYU) - Leonard N. Stern School of Business
Downloads 418 (141,417)

Abstract:

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operational risk, stochastic control, jump process, investment

9.

Operational Risk Management: Optimal Inspection Policy

Management Science, Forthcoming
Number of pages: 89 Posted: 01 Jan 2020 Last Revised: 17 Jul 2023
Youngsoo Kim and Yuqian Xu
Loyola University of Chicago and University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School
Downloads 375 (159,764)

Abstract:

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operational risk, financial regulation, inspection, principal-agent, operations-finance interface

10.

Operational Risk in Financial Services: A Review and New Research Opportunities

Number of pages: 41 Posted: 18 Aug 2016
Yuqian Xu, Michael Pinedo and Mei Xue
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, New York University (NYU) - Leonard N. Stern School of Business and Boston College - Carroll School of Management
Downloads 358 (168,211)
Citation 2

Abstract:

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Operational Risk, Process Design, Process Management, Human Induced Risks

11.

Technology Adoption: The Impact of Employee Incentives

Number of pages: 37 Posted: 24 Sep 2019 Last Revised: 28 May 2021
Yuqian Xu and Lingjiong Zhu
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and Florida State University
Downloads 289 (211,486)

Abstract:

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optimal stopping time, Stackelberg game, technology adoption, incentive, wage

12.

Hotspots for Emerging Epidemics: Multi-Task and Transfer Learning over Mobility Networks

Number of pages: 61 Posted: 29 Jun 2021 Last Revised: 20 Feb 2023
Shuai Hao, Yuqian Xu, Ujjal Kumar Mukherjee, Sridhar Seshadri, Sebastian Souyris, Anton Ivanov, Mehmet Ahsen and Padmavati Sridhar
University of Illinois at Urbana-Champaign - College of Business, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of Illinois at Urbana-Champaign - College of Business, University of Illinois at Urbana Champaign, Lally School of Management, Rensselaer Polytechnic Institute, University of Illinois at Urbana-Champaign - Department of Business Administration, University of Illinois at Urbana-Champaign - Department of Business Administration and University of California, Berkeley
Downloads 204 (297,323)

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COVID-19, Hotspots Identification, Data-Driven, Long Short-Term Memory, Multi-Task Learning, Transfer Learning, Deep Learning

13.

Forced Bank Relationship Loss: Accounting Information Opacity and Loan Conditions

Number of pages: 52 Posted: 14 Jun 2017 Last Revised: 21 Mar 2019
Yuqian Xu, Anthony Saunders, Binqing Xiao and Xindan Li
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, New York University - Leonard N. Stern School of Business, Nanjing University - Research Center for Banking and Nanjing University
Downloads 184 (326,798)
Citation 2

Abstract:

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bank relationship, accounting information, credit availability, loan cost

14.

Unveiling Operational Processes: The Impact of Real-time Videos on Operational Outcomes

Number of pages: 40 Posted: 19 Mar 2024 Last Revised: 27 Mar 2024
Zhanzhi Zheng, Yuqian Xu and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 73 (640,066)

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digital platform, operational transparency, service operations, real-time videos, image mining

15.

AI and Worker Learning: Evidence from a Large-Scale Field Experiment

Number of pages: 40 Posted: 12 Oct 2024
Youngsoo Kim, Benjamin Knight, Dmitry Mitrofanov and Yuqian Xu
Loyola University of Chicago, Instacart, Boston College, Carroll School of Management and University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School
Downloads 68 (664,168)

Abstract:

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AI, learning, worker, field experiment, human-AI collaboration, productivity, quality

16.

Unveiling the Impact of Telemedicine Expansion: Workload Dynamics and Doctor Turnover

Number of pages: 46 Posted: 17 Oct 2024
Vinayak Deshpande, Ziqian Ding and Yuqian Xu
University of North Carolina (UNC) at Chapel Hill - Operations Area, Carnegie Mellon University and University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School
Downloads 29 (932,094)

Abstract:

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healthcare, telemedicine, doctor retention, workload volatility, gender disparity, empirical, double machine learning

17.

Efforts LLC -Electronic Financial-Advisor for Tech Savvy 

Number of pages: 4 Posted: 27 Sep 2024
Devin Ren and Yuqian Xu
Independent and University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School
Downloads 19 (1,036,559)

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18.

The Impact of Inspections on Operational Risk: Uncovering Learning and Forgetting Patterns

Number of pages: 39
Zhanzhi Zheng, Yuqian Xu and Bradley R. Staats
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and University of North Carolina Kenan-Flagler Business School
Downloads 10

Abstract:

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operational risk, inspection, learning and forgetting, empirical, operations-finance

19.

A Self- and Mutual-Exciting Model for Discrete-Time Data: Case Study on Online Money Market Fund

Posted: 08 Oct 2020 Last Revised: 05 Sep 2022
Yuqian Xu, Lingjiong Zhu and Haixu Wang
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, Florida State University and Florida State University

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self-exciting, mutually-exciting, path-dependence, behavioral interdependence, discrete-time, customer behavior

20.

Operational Risk Management: Team-Based Effort and Incentive Bonus

Posted: 25 Jun 2018 Last Revised: 27 Feb 2021
Yuqian Xu and Lingjiong Zhu
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School and Florida State University

Abstract:

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operational risk, incentive bonus, team, effort