Anita Zehrer

Management Center Innsbruck (MCI)

Universitaetsstr. 15

Innsbruck, 6020

Austria

  • Management Center Innsbruck (MCI)

SCHOLARLY PAPERS

7

DOWNLOADS

501

SSRN CITATIONS

3

CROSSREF CITATIONS

4

Scholarly Papers (7)

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1.

A Systematic Review of Quality of Student Experience in Higher Education

Tan, A. H. T., Muskat, B., Zehrer, A. (2016), "A Systematic Review of Quality of Student Experience in Higher Education", International Journal of Quality and Service Sciences, Vol. 8 Iss 2, pp. 209-228.
Number of pages: 29 Posted: 24 May 2016 Last Revised: 22 Dec 2016
Adrian Heng Tsai Tan, Birgit Muskat and Anita Zehrer
Curtin University (Singapore), Australian National University - Research School of Management and Management Center Innsbruck (MCI)
Downloads 109 (454,440)
Citation 1

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Service Experience, Learning Experience, Higher Education, Service Quality, Singapore, Literature Review

2.

Qualitative Interpretive Mobile Ethnography

Muskat, B., Muskat, M., & Zehrer, A. (2018). Qualitative interpretive mobile ethnography. Anatolia: An International Journal of Tourism and Hospitality Research, 29(1): 98–107. DOI: 10.1080/13032917.2017.1396482
Number of pages: 17 Posted: 29 Nov 2017 Last Revised: 24 May 2018
Birgit Muskat, Matt Muskat and Anita Zehrer
Australian National University - Research School of Management, affiliation not provided to SSRN and Management Center Innsbruck (MCI)
Downloads 95 (499,431)

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Qualitative Research, Service Design, Mobile Ethnography, Interpretive Research, Validity Criteria

3.

Services Research in Tourism: Advocating the Integration of the Supplier Side

Zehrer, A., Muskat, B., & Muskat, M. (2014). Services research in tourism: Advocating the integration of the supplier side. Journal of Vacation Marketing, 20(4): 353–363.
Number of pages: 11 Posted: 26 May 2016 Last Revised: 31 Aug 2017
Anita Zehrer, Birgit Muskat and Matt Muskat
Management Center Innsbruck (MCI), Australian National University - Research School of Management and affiliation not provided to SSRN
Downloads 82 (547,206)
Citation 1

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Conceptual article, enablers of services in tourism, service design, service quality, supplier perspective, tourism services research

4.

A Power Perspective on Knowledge Transfer in Internal Succession of Small Family Businesses

Muskat, B., & Zehrer, A. (2017). A power perspective on knowledge transfer in internal succession of small family businesses, Journal of Small Business and Entrepreneurship 29(5), 333–350. DOI: 10.1080/08276331.2017.1345208
Number of pages: 33 Posted: 29 Aug 2017
Birgit Muskat and Anita Zehrer
Australian National University - Research School of Management and Management Center Innsbruck (MCI)
Downloads 81 (551,249)

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small family businesses, knowledge transfer, power theory, internal succession, familiness

5.

Innovation in Tourism Firms

Zehrer, A., Muskat, B., & Muskat, M. (2016). Innovation in Tourism Firms. In E. Innerhofer & H. Pechlaner (Eds.), Competence-Based Innovation in Hospitality and Tourism (pp. 81–94). Farnham, Surrey, UK: Gower.
Number of pages: 13 Posted: 22 Nov 2016
Anita Zehrer, Birgit Muskat and Matt Muskat
Management Center Innsbruck (MCI), Australian National University - Research School of Management and affiliation not provided to SSRN
Downloads 73 (585,022)

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6.

Generation Y: Evaluating Services Experiences Through Mobile Ethnography

Muskat, M., Muskat, B., Zehrer, A. & Johns R. (2013). Generation Y: Evaluating services experiences through mobile ethnography. Tourism Review, 68(3): 55–71. DOI: 10.1108/TR-02-2013-0007.
Number of pages: 35 Posted: 25 Oct 2017
Matt Muskat, Birgit Muskat, Anita Zehrer and Raechel Johns
affiliation not provided to SSRN, Australian National University - Research School of Management, Management Center Innsbruck (MCI) and Independent
Downloads 61 (642,696)
Citation 1

Abstract:

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Generation Y, mobile ethnography, service experiences, service design, museums

7.

Innovation capability and culture: How time orientation shapes owner–managers’ perceptions Innovation capability and culture: How time orientation shapes owner–managers’ perceptions

Muskat, B., Hörtnagl, T., Peters, M. & Zehrer, A. (2021). Innovation capability and culture: How time-orientation shapes owner-managers’ perceptions. Journal of Hospitality and Tourism Management, 47, 217-227, doi: 10.1016/j.jhtm.2021.03.018
Posted: 15 Jun 2021
Birgit Muskat, Tanja Hörtnagl, Mike Peters and Anita Zehrer
Australian National University - Research School of Management, Management Center Innsbruck (MCI), affiliation not provided to SSRN and Management Center Innsbruck (MCI)

Abstract:

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Innovation capability, SMEs, Time orientation, Long term– and short term–oriented culture, Australia, DACH country cluster