Richard Kopelman

City University of New York (CUNY) - Department of Management

NY

United States

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Scholarly Papers (1)

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Using a Recognition and Reward Initiative to Improve Service Quality: A Quasi-Experimental Field Study in a Public Higher Education Institution

Public Personnel Management Volume 40 No. 2 Summer 2011
Number of pages: 7 Posted: 01 Jul 2016 Last Revised: 03 Jul 2016
Ann Cohen Brandwein, Richard Kopelman and Naomi A. Gardberg
City University of New York - Paul H. Chook Department of Information Systems & Statistics, City University of New York (CUNY) - Department of Management and City University of New York - Narendra Paul Loomba Department of Management
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Abstract:

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Recognition, Quality