Robert Batt

University of Wisconsin - Madison - School of Business

975 University Avenue

Madison, WI 53706

United States

SCHOLARLY PAPERS

4

DOWNLOADS

566

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Scholarly Papers (4)

1.

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance

Number of pages: 41 Posted: 15 Aug 2016 Last Revised: 07 Feb 2018
Robert Batt and Santiago Gallino
University of Wisconsin - Madison - School of Business and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 232 (129,437)

Abstract:

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Retail operations, Warehouse operations, Learning curve, Task assignment, Empirical studies

2.

Quality Improvement Spillovers: Evidence From the Hospital Readmissions Reduction Program

Number of pages: 42 Posted: 04 Mar 2018 Last Revised: 15 Dec 2018
Robert Batt, Hessam Bavafa and Mohamad Soltani
University of Wisconsin - Madison - School of Business, University of Wisconsin - Madison - School of Business and University of Wisconsin-Madison, Wisconsin School of Business
Downloads 151 (191,026)

Abstract:

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Healthcare Operations, Quality Improvement, Spillover Effects, Empirical, Policy Evaluation

3.

The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department

Number of pages: 37 Posted: 19 Mar 2018 Last Revised: 21 Oct 2018
Lesley Meng, Robert Batt and Christian Terwiesch
The Wharton School of the University of Pennsylvania - Operations, Information, & Decisions Department, University of Wisconsin - Madison - School of Business and University of Pennsylvania - Operations & Information Management Department
Downloads 138 (205,458)

Abstract:

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Healthcare Operations Management, Empirical Service Operations Management, Behavioral Operations, Facility Layout

4.

Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap

Number of pages: 42 Posted: 13 Feb 2018 Last Revised: 03 Feb 2019
Robert Batt and Jordan Tong
University of Wisconsin - Madison - School of Business and University of Wisconsin - Madison - School of Business
Downloads 45 (398,407)

Abstract:

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Behavioral Operations, Service Operations, Experiments, Empirical Research, Cognitive Judgment Bias, Inspection Paradox