Robert Batt

Wisconsin School of Business

975 University Avenue

Madison, WI 53706

United States

SCHOLARLY PAPERS

5

DOWNLOADS
Rank 47,581

SSRN RANKINGS

Top 47,581

in Total Papers Downloads

1,194

SSRN CITATIONS
Rank 36,318

SSRN RANKINGS

Top 36,318

in Total Papers Citations

8

CROSSREF CITATIONS

14

Scholarly Papers (5)

1.

Quality Improvement Spillovers: Evidence From the Hospital Readmissions Reduction Program

Number of pages: 40 Posted: 04 Mar 2018 Last Revised: 12 Aug 2021
Mohamad Soltani, Robert Batt and Hessam Bavafa
University of Alberta, Alberta School of Business, Wisconsin School of Business and University of Wisconsin - Madison - School of Business
Downloads 392 (95,038)
Citation 13

Abstract:

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Healthcare, Service operations, Quality knowledge, Quality spillover, Focus, Public policy, Empirical

2.

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance

Number of pages: 41 Posted: 15 Aug 2016 Last Revised: 07 Feb 2018
Robert Batt and Santiago Gallino
Wisconsin School of Business and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 291 (132,073)
Citation 5

Abstract:

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Retail operations, Warehouse operations, Learning curve, Task assignment, Empirical studies

3.

The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department

Number of pages: 40 Posted: 19 Mar 2018 Last Revised: 22 May 2020
Lesley Meng, Robert Batt and Christian Terwiesch
Yale School of Management, Wisconsin School of Business and University of Pennsylvania - Operations & Information Management Department
Downloads 271 (142,129)
Citation 6

Abstract:

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Healthcare Operations Management, Empirical Service Operations Management, Behavioral Operations, Facility Layout

4.

Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use

Number of pages: 42 Posted: 16 Dec 2019 Last Revised: 19 Jan 2021
University of Alberta, Alberta School of Business, Wisconsin School of Business, University of Wisconsin - Madison - School of Business and affiliation not provided to SSRN
Downloads 166 (224,217)
Citation 3

Abstract:

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healthcare, service operations, behavioral operations, queuing, emergency department, multitasking, utilization, empirical

5.

Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap

Number of pages: 42 Posted: 13 Feb 2018 Last Revised: 03 Feb 2019
Robert Batt and Jordan Tong
Wisconsin School of Business and Wisconsin School of Business
Downloads 74 (394,342)
Citation 1

Abstract:

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Behavioral Operations, Service Operations, Experiments, Empirical Research, Cognitive Judgment Bias, Inspection Paradox