Robert Batt

Wisconsin School of Business

975 University Avenue

Madison, WI 53706

United States

  • Wisconsin School of Business

SCHOLARLY PAPERS

5

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SSRN CITATIONS
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SSRN RANKINGS

Top 31,826

in Total Papers Citations

14

CROSSREF CITATIONS

14

Scholarly Papers (5)

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1.

Quality Improvement Spillovers: Evidence From the Hospital Readmissions Reduction Program

Number of pages: 33 Posted: 04 Mar 2018 Last Revised: 07 Apr 2023
Mohamad Soltani, Robert Batt and Hessam Bavafa
University of Alberta, Alberta School of Business, Wisconsin School of Business and University of Wisconsin - Madison - School of Business
Downloads 544 (82,349)
Citation 13

Abstract:

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Healthcare management, Knowledge spillover, Quality spillover, Public policy, Empirical

2.

The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department

Number of pages: 40 Posted: 19 Mar 2018 Last Revised: 22 May 2020
Lesley Meng, Robert Batt and Christian Terwiesch
Yale School of Management, Wisconsin School of Business and University of Pennsylvania - Operations & Information Management Department
Downloads 377 (127,243)
Citation 6

Abstract:

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Healthcare Operations Management, Empirical Service Operations Management, Behavioral Operations, Facility Layout

3.

Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use

Number of pages: 37 Posted: 16 Dec 2019 Last Revised: 16 Dec 2021
Mohamad Soltani, Robert Batt, Hessam Bavafa and Brian Patterson
University of Alberta, Alberta School of Business, Wisconsin School of Business, University of Wisconsin - Madison - School of Business and affiliation not provided to SSRN
Downloads 346 (139,921)
Citation 4

Abstract:

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healthcare, service operations, behavioral operations, queuing, emergency department, multitasking, utilization, empirical

4.

Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-Worker Performance

Number of pages: 41 Posted: 15 Aug 2016 Last Revised: 07 Feb 2018
Robert Batt and Santiago Gallino
Wisconsin School of Business and University of Pennsylvania - Operations, Information and Decisions Department
Downloads 340 (142,507)
Citation 7

Abstract:

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Retail operations, Warehouse operations, Learning curve, Task assignment, Empirical studies

5.

Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap

Number of pages: 42 Posted: 13 Feb 2018 Last Revised: 03 Feb 2019
Robert Batt and Jordan Tong
Wisconsin School of Business and Wisconsin School of Business
Downloads 99 (422,353)
Citation 1

Abstract:

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Behavioral Operations, Service Operations, Experiments, Empirical Research, Cognitive Judgment Bias, Inspection Paradox