Jeanne W. Ross

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

Director and Principal Research Scientist

Sloan School of Management

5 Cambridge Center, NE25-777

Cambridge, MA 02142

United States

http://cisr.mit.edu

SCHOLARLY PAPERS

24

DOWNLOADS
Rank 329

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Top 329

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50,373

SSRN CITATIONS
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SSRN RANKINGS

Top 20,620

in Total Papers Citations

12

CROSSREF CITATIONS

28

Scholarly Papers (24)

1.

It Governance on One Page

MIT Sloan Working Paper No. 4517-04; CIS Research Working Paper No. 349
Number of pages: 18 Posted: 09 Feb 2005
Peter Weill and Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 11,765 (341)
Citation 42

Abstract:

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IT governance, governance framework

2.

Enterprise Architecture: Driving Business Benefits from it

MIT Sloan Research Paper No. 4614-06, CISR Working Paper No. 359
Number of pages: 18 Posted: 27 Jul 2006
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 9,462 (530)
Citation 7

Abstract:

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Enterprise architecture, IT infrastructure, operating model, architecture maturity

3.

From Place to Space: Migrating to Profitable Electronic Commerce Business Models

MIT Sloan Working Paper No. 4358-01
Number of pages: 39 Posted: 16 Apr 2002
Jeanne W. Ross, Michael R. Vitale and Peter Weill
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR), affiliation not provided to SSRN and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 8,970 (581)
Citation 5

Abstract:

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4.

Creating a Strategic it Architecture Competency: Learning in Stages

MIT Sloan Working Paper No. 4314-03; Center for Information Systems Research Working Paper No. 335
Number of pages: 18 Posted: 17 Jun 2003
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 5,177 (1,490)
Citation 78

Abstract:

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Strategic IT Architecture Competency, IT Architectural Stages

5.

United Parcel Services: Delivering Packages and E-Commerce Solutions

MIT Sloan Working Paper No. 4356-01
Number of pages: 17 Posted: 13 Jun 2002
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 2,711 (4,634)
Citation 2

Abstract:

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IT Infrastructure, E-business Strategy, IT-business Relationships

6.

Beyond the Business Case: Strategic it Investment

Number of pages: 17 Posted: 13 Jun 2002
Jeanne W. Ross and Cynthia Beath
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 2,565 (5,086)

Abstract:

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7.

Building Business Agility at Southwest Airlines

MIT Sloan Research Paper No. 4664-07, CISR Working Paper No. 369
Number of pages: 17 Posted: 14 Oct 2007
Jeanne W. Ross and Cynthia Beath
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 1,724 (9,893)
Citation 2

Abstract:

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Enterprise architecture, business transformation, IT management

8.

E-Business at Delta Air Lines: Extracting Value from a Multi-Faceted Approach

MIT Sloan Working Paper No. 4355-01
Number of pages: 12 Posted: 25 Jun 2002
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 834 (29,686)

Abstract:

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E-business, IT Infrastructure, IT Architecture, IT-business Relations Hips

9.

Chase Global Markets: Defining New Business Models in the Investment Bank Industry

MIT Sloan Working Paper No. 4354-01
Number of pages: 14 Posted: 16 Apr 2002
Jeanne W. Ross and Richard Woodham
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and Massachusetts Institute of Technology (MIT) - Sloan School of Management
Downloads 829 (29,952)

Abstract:

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Business Models, E-business Strategy, IT Architecture

10.

USAA: Organizing for Innovation and Superior Customer Service

MIT Sloan Research Paper No. 4937-11
Number of pages: 23 Posted: 10 Jan 2012
Jeanne W. Ross, Cynthia Mathis Beath and Ernest Kwan
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR), University of Texas at Austin and affiliation not provided to SSRN
Downloads 676 (39,588)

Abstract:

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IT organization structure, IT innovation, business transformation, shared services, IT metrics

11.

Agility and Risk Management at Pacific Life: Optimizing Business Unit Autonomy

CISR Working Paper No. 372, MIT Sloan Research Paper No. 4692-08
Number of pages: 18 Posted: 01 Apr 2008
Jeanne W. Ross and Cynthia Beath
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 666 (40,367)
Citation 1

Abstract:

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agility, risk, shared services, IT governance

12.

Chevron: Outsourcing Commodity Processes in a Commodity Business

MIT Sloan Research Paper No. 4666-07, CISR Working Paper No. 371
Number of pages: 22 Posted: 14 Oct 2007
Cynthia Beath and Jeanne W. Ross
University of Texas at Austin - Department of Information, Risk and Operations Management and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 624 (44,082)
Citation 1

Abstract:

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outsourcing, commodity process, IT product management

13.

Brady Corporation: Delivering Customer Value Through Multiple Channels

MIT Sloan Working Paper No. 4353-01
Number of pages: 15 Posted: 03 Apr 2002 Last Revised: 17 Sep 2008
Jeanne W. Ross and Natalia Levina
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and New York University
Downloads 578 (48,716)

Abstract:

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E-business Strategy, IT Infrastructure, IT Governance

14.

Trinity Health: Using Digitization, Unification, and Data Analytics to Tame the Quality, Cost, and Accessibility Problems of Healthcare

MIT Sloan Research Paper No. 4960-11
Number of pages: 28 Posted: 27 Jan 2012
Hüseyin Tanriverdi, Kui Du and Jeanne W. Ross
University of Texas at Austin - Red McCombs School of Business, University of Massachusetts Boston and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 574 (49,169)

Abstract:

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digitization, unification, data analytics, healthcare, Trinity Health

15.

Jm Family Enterprises Inc.: Selectively Outsourcing it for Increased Business Value

MIT Sloan Research Paper No. 4613-06, CISR Working Paper No. 358
Number of pages: 16 Posted: 27 Jul 2006
Cynthia Beath and Jeanne W. Ross
University of Texas at Austin - Department of Information, Risk and Operations Management and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 498 (58,785)

Abstract:

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Outsourcing, IT architecture, relationship management, shared services

16.

Information and Transformation at Swiss RE: Maximizing Economic Value

MIT Sloan Research Paper No. 4693-08, CISR Working Paper No. 373
Number of pages: 19 Posted: 01 Apr 2008
Cynthia Beath and Jeanne W. Ross
University of Texas at Austin - Department of Information, Risk and Operations Management and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 485 (60,721)
Citation 1

Abstract:

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agility, globalization, enterprise architecture, business transformation

17.

Pepsiamericas: Building an Information Savvy Company

MIT Sloan Research Paper No. 4934-11
Number of pages: 23 Posted: 07 Jan 2012
Cynthia Mathis Beath and Jeanne W. Ross
University of Texas at Austin and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 465 (63,995)

Abstract:

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18.

Campbell Soup Company: Harmonizing Processes and Empowering Workers

MIT Sloan Research Paper No. 4931-11
Number of pages: 24 Posted: 07 Jan 2012
Jeanne W. Ross and Cynthia Beath
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 355 (87,964)

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SAP, benefits realization, empowerment, outsourcing, governance

19.

Center for Information Systems Research - Research Briefings 2002

MIT Sloan Working Paper No. 4309-03; Center for Information Systems Research Working Paper No. 334
Number of pages: 42 Posted: 23 May 2003
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 336 (93,651)

Abstract:

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Center for Information Systems Research, IT, MIT Sloan School of Management

20.

Delivering on the Vendor's Value Proposition: Business Process Outsourcing at Efunds

MIT Sloan Research Paper No. 4561-05, McCombs Research Paper Series No. IROM-04-05, CISR Working Paper No. 354
Number of pages: 15 Posted: 09 Aug 2005
Cynthia Beath and Jeanne W. Ross
University of Texas at Austin - Department of Information, Risk and Operations Management and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 299 (106,492)
Citation 1

Abstract:

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Retail, business model, IT and information management, IT enabled strategy, outsourcing

21.

From the Vendor's Perspective: Exploring the Value Proposition in IT Outsourcing

MIS Quarterly, Vol. 27, No. 3, pp. 331-364, September 2003
Number of pages: 49 Posted: 18 Sep 2008
Natalia Levina and Jeanne W. Ross
New York University and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 249 (129,125)
Citation 6

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Outsourcing of IS, Case Study, Complementarity in Organizational Design, IS Core Competencies, Management of Computing and IS, Systems Maintenance, IS Staffing Issues, IS Project Management, Core Competency Theory, Resource-Based View of the Firm

22.

Research Briefings 2005

MIT Sloan Research Paper No. 4592-06
Number of pages: 34 Posted: 28 Feb 2006
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 222 (144,478)

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IT Research, Information Systems.

23.

IBM: Building the IT Function for a Global Business

MIT Sloan Research Paper No. 4936-11
Number of pages: 17 Posted: 07 Jan 2012
Stephanie Woerner and Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 198 (160,926)

Abstract:

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IT Unit of the Future, IT transformation, enterprise processes, global business processes, IT function

24.

Credit Suisse: Engineering a Global Financial Services Business

MIT Sloan Research Paper No. 4938-11, CISR Working Paper No. 383
Number of pages: 20 Posted: 14 Jan 2012
Jeanne W. Ross, Ari D. Levy and Ernest Kwan
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR), affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 111 (258,447)

Abstract:

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IT skills, business engineering, business analysis, business transformation