Jeanne W. Ross

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

Director and Principal Research Scientist

Sloan School of Management

5 Cambridge Center, NE25-777

Cambridge, MA 02142

United States

http://cisr.mit.edu

SCHOLARLY PAPERS

25

DOWNLOADS
Rank 292

SSRN RANKINGS

Top 292

in Total Papers Downloads

42,614

CITATIONS
Rank 15,810

SSRN RANKINGS

Top 15,810

in Total Papers Citations

22

Scholarly Papers (25)

1.

Enterprise Architecture: Driving Business Benefits from IT

MIT Sloan Research Paper No. 4614-06, CISR Working Paper No. 359
Number of pages: 18 Posted: 27 Jul 2006
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 8,249 (379)

Abstract:

Enterprise architecture, IT infrastructure, operating model, architecture maturity

2.

FROM PLACE TO SPACE: Migrating to Profitable Electronic Commerce Business Models

MIT Sloan Working Paper No. 4358-01
Number of pages: 39 Posted: 16 Apr 2002
Jeanne W. Ross, Michael R. Vitale and Peter Weill
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR), affiliation not provided to SSRN and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 8,130 (406)
Citation 1

Abstract:

3.

IT Governance on One Page

MIT Sloan Working Paper No. 4517-04; CIS Research Working Paper No. 349
Number of pages: 18 Posted: 09 Feb 2005
Peter Weill and Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 5,990 (464)
Citation 1

Abstract:

IT governance, governance framework

4.

Creating a Strategic IT Architecture Competency: Learning in Stages

MIT Sloan Working Paper No. 4314-03; Center for Information Systems Research Working Paper No. 335
Number of pages: 18 Posted: 17 Jun 2003
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 3,295 (1,527)
Citation 3

Abstract:

Strategic IT Architecture Competency, IT Architectural Stages

5.

Beyond the Business Case: Strategic IT Investment

Number of pages: 17 Posted: 13 Jun 2002
Jeanne W. Ross and Cynthia Beath
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 2,406 (3,583)
Citation 2

Abstract:

6.

United Parcel Services: Delivering Packages and E-Commerce Solutions

MIT Sloan Working Paper No. 4356-01
Number of pages: 17 Posted: 13 Jun 2002
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 1,939 (4,372)
Citation 1

Abstract:

IT Infrastructure, E-business Strategy, IT-business Relationships

7.

Building Business Agility at Southwest Airlines

MIT Sloan Research Paper No. 4664-07, CISR Working Paper No. 369
Number of pages: 17 Posted: 14 Oct 2007
Jeanne W. Ross and Cynthia Beath
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 1,475 (7,678)

Abstract:

Enterprise architecture, business transformation, IT management

8.

Chase Global Markets: Defining New Business Models in the Investment Bank Industry

MIT Sloan Working Paper No. 4354-01
Number of pages: 14 Posted: 16 Apr 2002
Jeanne W. Ross and Richard Woodham
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and Massachusetts Institute of Technology (MIT) - Sloan School of Management
Downloads 773 (23,276)

Abstract:

Business Models, E-business Strategy, IT Architecture

9.

E-Business at Delta Air Lines: Extracting Value from a Multi-Faceted Approach

MIT Sloan Working Paper No. 4355-01
Number of pages: 12 Posted: 25 Jun 2002
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 752 (23,112)
Citation 1

Abstract:

E-business, IT Infrastructure, IT Architecture, IT-business Relations Hips

10.

Brady Corporation: Delivering Customer Value Through Multiple Channels

MIT Sloan Working Paper No. 4353-01
Number of pages: 15 Posted: 03 Apr 2002 Last Revised: 17 Sep 2008
Jeanne W. Ross and Natalia Levina
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and New York University
Downloads 557 (36,659)
Citation 1

Abstract:

E-business Strategy, IT Infrastructure, IT Governance

11.

Chevron: Outsourcing Commodity Processes in a Commodity Business

MIT Sloan Research Paper No. 4666-07, CISR Working Paper No. 371
Number of pages: 22 Posted: 14 Oct 2007
Cynthia Beath and Jeanne W. Ross
University of Texas at Austin - Department of Information, Risk and Operations Management and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 516 (36,412)

Abstract:

outsourcing, commodity process, IT product management

12.

Agility and Risk Management at Pacific Life: Optimizing Business Unit Autonomy

CISR Working Paper No. 372, MIT Sloan Research Paper No. 4692-08
Number of pages: 18 Posted: 01 Apr 2008
Jeanne W. Ross and Cynthia Beath
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 502 (35,807)

Abstract:

agility, risk, shared services, IT governance

13.

Trinity Health: Using Digitization, Unification, and Data Analytics to Tame the Quality, Cost, and Accessibility Problems of Healthcare

MIT Sloan Research Paper No. 4960-11
Number of pages: 28 Posted: 27 Jan 2012
Hüseyin Tanriverdi, Kui Du and Jeanne W. Ross
University of Texas at Austin - Red McCombs School of Business, University of Massachusetts Boston and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 471 (41,595)

Abstract:

digitization, unification, data analytics, healthcare, Trinity Health

14.

USAA: Organizing for Innovation and Superior Customer Service

MIT Sloan Research Paper No. 4937-11
Number of pages: 23 Posted: 10 Jan 2012
Jeanne W. Ross, Cynthia Mathis Beath and Ernest Kwan
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR), University of Texas at Austin and affiliation not provided to SSRN
Downloads 462 (37,335)

Abstract:

IT organization structure, IT innovation, business transformation, shared services, IT metrics

15.

JM Family Enterprises Inc.: Selectively Outsourcing IT for Increased Business Value

MIT Sloan Research Paper No. 4613-06, CISR Working Paper No. 358
Number of pages: 16 Posted: 27 Jul 2006
Cynthia Beath and Jeanne W. Ross
University of Texas at Austin - Department of Information, Risk and Operations Management and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 423 (45,648)

Abstract:

Outsourcing, IT architecture, relationship management, shared services

16.

Information and Transformation at Swiss RE: Maximizing Economic Value

MIT Sloan Research Paper No. 4693-08, CISR Working Paper No. 373
Number of pages: 19 Posted: 01 Apr 2008
Cynthia Beath and Jeanne W. Ross
University of Texas at Austin - Department of Information, Risk and Operations Management and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 419 (49,527)

Abstract:

agility, globalization, enterprise architecture, business transformation

17.

Center for Information Systems Research - Research Briefings 2002

MIT Sloan Working Paper No. 4309-03; Center for Information Systems Research Working Paper No. 334
Number of pages: 42 Posted: 23 May 2003
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 327 (70,726)

Abstract:

Center for Information Systems Research, IT, MIT Sloan School of Management

18.

Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds

MIT Sloan Research Paper No. 4561-05, McCombs Research Paper Series No. IROM-04-05, CISR Working Paper No. 354
Number of pages: 15 Posted: 09 Aug 2005
Cynthia Beath and Jeanne W. Ross
University of Texas at Austin - Department of Information, Risk and Operations Management and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 283 (80,419)

Abstract:

Retail, business model, IT and information management, IT enabled strategy, outsourcing

19.

Pepsiamericas: Building an Information Savvy Company

MIT Sloan Research Paper No. 4934-11
Number of pages: 23 Posted: 07 Jan 2012
Cynthia Mathis Beath and Jeanne W. Ross
University of Texas at Austin and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 215 (68,378)

Abstract:

20.

Research Briefings 2005

MIT Sloan Research Paper No. 4592-06
Number of pages: 34 Posted: 28 Feb 2006
Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 206 (114,512)

Abstract:

IT Research, Information Systems.

21.

From the Vendor's Perspective: Exploring the Value Proposition in IT Outsourcing

MIS Quarterly, Vol. 27, No. 3, pp. 331-364, September 2003
Number of pages: 49 Posted: 18 Sep 2008
Natalia Levina and Jeanne W. Ross
New York University and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 195 (109,382)
Citation 12

Abstract:

Outsourcing of IS, Case Study, Complementarity in Organizational Design, IS Core Competencies, Management of Computing and IS, Systems Maintenance, IS Staffing Issues, IS Project Management, Core Competency Theory, Resource-Based View of the Firm

22.

IBM: Building the IT Function for a Global Business

MIT Sloan Research Paper No. 4936-11
Number of pages: 17 Posted: 07 Jan 2012
Stephanie Woerner and Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 176 (127,114)

Abstract:

IT Unit of the Future, IT transformation, enterprise processes, global business processes, IT function

23.

Campbell Soup Company: Harmonizing Processes and Empowering Workers

MIT Sloan Research Paper No. 4931-11
Number of pages: 24 Posted: 07 Jan 2012
Jeanne W. Ross and Cynthia Beath
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and University of Texas at Austin - Department of Information, Risk and Operations Management
Downloads 171 (91,697)

Abstract:

SAP, benefits realization, empowerment, outsourcing, governance

24.

Credit Suisse: Engineering a Global Financial Services Business

MIT Sloan Research Paper No. 4938-11, CISR Working Paper No. 383
Number of pages: 20 Posted: 14 Jan 2012
Jeanne W. Ross, Ari D. Levy and Ernest Kwan
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR), affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 92 (204,794)

Abstract:

IT skills, business engineering, business analysis, business transformation

25.

Management Commitments that Maximize Business Impact from it

Journal of Information Technology, Vol. 29, Issue 2, pp. 114-127, 2014
Number of pages: 14 Posted: 23 May 2014
Anne L Quaadgras, Peter Weill and Jeanne W. Ross
Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR), Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) and Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)
Downloads 0 (531,865)

Abstract: