Kejia Hu

Vanderbilt University - Operations Management

Nashville, TN 37203

United States

  • Vanderbilt University - Operations Management

SCHOLARLY PAPERS

14

DOWNLOADS
Rank 21,940

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Top 21,940

in Total Papers Downloads

3,260

SSRN CITATIONS
Rank 49,365

SSRN RANKINGS

Top 49,365

in Total Papers Citations

9

CROSSREF CITATIONS

4

Scholarly Papers (14)

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1.

Forecasting Product Life Cycle Curves: Practical Approach and Empirical Analysis

Manufacturing & Service Operations Management, Forthcoming, Vanderbilt Owen Graduate School of Management Research Paper No. 2867528
Number of pages: 39 Posted: 10 Nov 2016 Last Revised: 07 Jun 2018
Kejia Hu, Jason Acimovic, Francisco Erize, Douglas J. Thomas and Jan A. Van Mieghem
Vanderbilt University - Operations Management, Penn State University, Smeal College of Business, Dell Inc., University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 1,225 (23,728)
Citation 4

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Forecasting, Product Life Cycle, Dell, clustering

2.

The Cardless and Cashless Future: The Rise of Mobile Payment

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 32 Posted: 19 Mar 2020 Last Revised: 28 Oct 2021
Kejia Hu, Shuai Ling, Shoufeng Ma and Sriram Venkataraman
Vanderbilt University - Operations Management, Tianjin University, Institute of Systems Engineering, College of Management and Economics, Tianjin University and University of South Carolina
Downloads 307 (137,774)

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Mobile Payment, Payment Channel, Channel Adoption and Migration, Transaction Record

3.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 18 Dec 2020
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 293 (144,632)
Citation 6

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

4.

Product Life Cycle Data-Set: Raw and Cleaned Data of Weekly Orders for Personal Computers

Vanderbilt Owen Graduate School of Management Research Paper No. 3042681, Darden Business School Working Paper No. 3042681
Number of pages: 10 Posted: 27 Sep 2017
Jason Acimovic, Francisco Erize, Kejia Hu, Douglas J. Thomas and Jan A. Van Mieghem
Penn State University, Smeal College of Business, Dell Inc., Vanderbilt University - Operations Management, University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 286 (148,323)
Citation 4

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5.

The Psychology of Virtual Queue: When Waiting Feels Less Like Waiting

Vanderbilt Owen Graduate School of Management Research Paper Forthcoming
Number of pages: 44 Posted: 01 Oct 2021
Kejia Hu, Xun Xu and Ao Qu
Vanderbilt University - Operations Management, California State University, Stanislaus and Vanderbilt University
Downloads 213 (197,556)

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virtual queue, perceived waiting time, customer complaints, customer satisfaction, online customer reviews

6.

The Effect of Tightening Standards on Automakers’ Non-compliance

Vanderbilt Owen Graduate School of Management Research Paper No. 2914746
Number of pages: 50 Posted: 10 Feb 2017 Last Revised: 18 Dec 2020
Kejia Hu, Sunil Chopra and Yuche Chen
Vanderbilt University - Operations Management, Northwestern University - Kellogg School of Management and National Renewable Energy Laboratory (NREL)
Downloads 181 (228,538)
Citation 1

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compliance; performance-based regulation; organization ethics; regression discontinuity; vehicle emissions

7.

Delegation with Technology Migration: An Empirical Analysis of Mobile Virtual Network Operators

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 51 Posted: 06 Apr 2020 Last Revised: 11 Aug 2021
Fan Zou, Yan Dong, Kejia Hu and Sriram Venkataraman
University of South Carolina - Darla Moore School of Business, University of South Carolina - Darla Moore School of Business, Vanderbilt University - Operations Management and University of South Carolina
Downloads 143 (277,789)
Citation 1

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Delegation, Mobile Network Technology, Mobile Virtual Network Operators, Dynamic Propensity Score Matching

8.

WeStore or AppStore: How we shop differently in Mobile Apps vs. Social Commerce

Number of pages: 42 Posted: 08 Jul 2021 Last Revised: 02 Nov 2021
Kejia Hu and Nil Karacaoglu
Vanderbilt University - Operations Management and Fisher College of Business, The Ohio State University
Downloads 132 (295,324)

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9.

To What Extent Do Workers’ Preferences Matter?

SMU Cox School of Business Research Paper No. 20-03, Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 80 Posted: 13 Aug 2020 Last Revised: 13 Sep 2021
Zhenzhen Jia, Kejia Hu, Jianqiang Hu and Vishal Ahuja
Fudan University, Vanderbilt University - Operations Management, Fudan University and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 132 (295,324)

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service operations management, intrinsic benefits, preference satisfaction, service efficiency and quality, scheduling

10.

Caring for an Aging Population in a Post-Pandemic World: Emerging trends in the U.S. Older Adult Care Industry

Lu Kong, Kejia Hu, Matthew Walsman (2021) Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry. Service Science 0(0).
Number of pages: 29 Posted: 16 Feb 2021 Last Revised: 10 Jan 2022
Lu Kong, Kejia Hu and Matthew Walsman
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Rutgers University
Downloads 119 (318,901)

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Healthcare Operations, COVID-19, Service Operations, Older Adult Care

11.

Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 32 Posted: 09 Jul 2020 Last Revised: 28 Mar 2022
Lu Kong, Kejia Hu and Rohit Verma
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Cornell University
Downloads 88 (388,776)
Citation 2

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Service Chain, Standardization, Service Operations, Nursing Home, Operational Performance

12.

Promotional Design for Small Businesses: The Operational Value of Online Deals

Number of pages: 36 Posted: 05 May 2021
Simin Li, Kejia Hu and Martin Lariviere
Tulane University - A.B. Freeman School of Business, Vanderbilt University - Operations Management and Northwestern University - Kellogg School of Management
Downloads 58 (486,458)

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new business model, service operations, supply-demand coordination

13.

Pro-Social versus Anti-Social Innovation: The Role of Corporate Strategy, Governance and Resources

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 31 Posted: 14 Apr 2020
Kejia Hu and Mark A. Cohen
Vanderbilt University - Operations Management and Vanderbilt University - Strategy and Business Economics
Downloads 50 (519,467)

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14.

More or Less: How Information Richness Affects Our Decision Consistency

Vanderbilt Owen Graduate School of Management Research Paper Forthcoming
Number of pages: 27 Posted: 28 Jan 2022
Kejia Hu and Yixin (Iris) Wang
Vanderbilt University - Operations Management and University of Illinois at Urbana-Champaign - Gies College of Business
Downloads 33 (605,201)

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