Kejia Hu

University of Oxford, Saïd Business School

  • University of Oxford, Saïd Business School

SCHOLARLY PAPERS

25

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Rank 14,656

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Top 14,656

in Total Papers Downloads

7,476

TOTAL CITATIONS
Rank 37,764

SSRN RANKINGS

Top 37,764

in Total Papers Citations

28

Scholarly Papers (25)

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1.

Forecasting Product Life Cycle Curves: Practical Approach and Empirical Analysis

Manufacturing & Service Operations Management, Forthcoming, Vanderbilt Owen Graduate School of Management Research Paper No. 2867528
Number of pages: 39 Posted: 10 Nov 2016 Last Revised: 07 Jun 2018
Kejia Hu, Jason Acimovic, Francisco Erize, Douglas J. Thomas and Jan A. Van Mieghem
University of Oxford, Saïd Business School, Penn State University, Smeal College of Business, Dell Inc., University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 1,637 (23,458)
Citation 4

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Forecasting, Product Life Cycle, Dell, clustering

2.

The Psychology of Virtual Queue: When Waiting Feels Less Like Waiting

Vanderbilt Owen Graduate School of Management Research Paper Forthcoming
Number of pages: 44 Posted: 01 Oct 2021
Kejia Hu, Xun Xu and Ao Qu
University of Oxford, Saïd Business School, California State University, Stanislaus and Vanderbilt University
Downloads 797 (66,300)
Citation 1

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virtual queue, perceived waiting time, customer complaints, customer satisfaction, online customer reviews

3.

The Cardless and Cashless Future: The Rise of Mobile Payment

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 37 Posted: 19 Mar 2020 Last Revised: 31 Dec 2022
Kejia Hu, Shuai Ling, Yifan Fu and Sriram Venkataraman
University of Oxford, Saïd Business School, Tianjin University - College of Management and Economics, affiliation not provided to SSRN and University of South Carolina
Downloads 711 (76,653)

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Mobile Payment, Payment Channel, Channel Adoption and Migration, Transaction Record

4.

Cross-Channel Marketing on E-commerce Marketplaces: Impact and Strategic Budget Allocation

Number of pages: 35 Posted: 25 Jan 2023 Last Revised: 08 Apr 2024
Qiyuan Deng, Kejia Hu and Yun Fong Lim
The Chinese University of Hong Kong, Shenzhen - School of Management and Economics, University of Oxford, Saïd Business School and Singapore Management University - Lee Kong Chian School of Business
Downloads 448 (136,574)
Citation 1

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cross-channel marketing, budget allocation, e-commerce marketplace, retail

5.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 18 Dec 2020
Kejia Hu, Gad Allon and Achal Bassamboo
University of Oxford, Saïd Business School, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 446 (136,941)
Citation 6

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

6.

WeStore or AppStore: How we shop differently in Mobile Apps vs. Social Commerce

Number of pages: 34 Posted: 08 Jul 2021 Last Revised: 01 Oct 2024
Kejia Hu and Nil Karacaoglu
University of Oxford, Saïd Business School and Ohio State University (OSU) - Fisher College of Business
Downloads 439 (271,659)

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7.

Delegation with Technology Migration: An Empirical Analysis of Mobile Virtual Network Operators

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 51 Posted: 06 Apr 2020 Last Revised: 11 Aug 2021
Fan Zou, Yan Dong, Kejia Hu and Sriram Venkataraman
Pennsylvania State University - Smeal College of Business, University of South Carolina - Darla Moore School of Business, University of Oxford, Saïd Business School and University of South Carolina
Downloads 439 (139,532)
Citation 1

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Delegation, Mobile Network Technology, Mobile Virtual Network Operators, Dynamic Propensity Score Matching

8.

Product Life Cycle Data-Set: Raw and Cleaned Data of Weekly Orders for Personal Computers

Vanderbilt Owen Graduate School of Management Research Paper No. 3042681, Darden Business School Working Paper No. 3042681
Number of pages: 10 Posted: 27 Sep 2017
Jason Acimovic, Francisco Erize, Kejia Hu, Douglas J. Thomas and Jan A. Van Mieghem
Penn State University, Smeal College of Business, Dell Inc., University of Oxford, Saïd Business School, University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 386 (161,570)
Citation 8

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9.

To What Extent Do Workers’ Preferences Matter?

SMU Cox School of Business Research Paper No. 20-03, Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 32 Posted: 13 Aug 2020 Last Revised: 06 Oct 2022
Zhenzhen Jia, Kejia Hu, Jianqiang Hu and Vishal Ahuja
Xi'an Jiaotong University (XJTU) - School of Management, University of Oxford, Saïd Business School, Fudan University and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 285 (224,157)
Citation 1

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service operations management, intrinsic benefits, preference satisfaction, service efficiency and quality, scheduling

10.

The Effect of Tightening Standards on Automakers’ Non-compliance

Vanderbilt Owen Graduate School of Management Research Paper No. 2914746
Number of pages: 50 Posted: 10 Feb 2017 Last Revised: 18 Dec 2020
Kejia Hu, Sunil Chopra and Yuche Chen
University of Oxford, Saïd Business School, Northwestern University - Kellogg School of Management and National Renewable Energy Laboratory
Downloads 232 (275,525)
Citation 2

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compliance; performance-based regulation; organization ethics; regression discontinuity; vehicle emissions

11.

Caring for an Aging Population in a Post-Pandemic World: Emerging trends in the U.S. Older Adult Care Industry

Lu Kong, Kejia Hu, Matthew Walsman (2021) Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry. Service Science 0(0).
Number of pages: 29 Posted: 16 Feb 2021 Last Revised: 10 Jan 2022
Lu Kong, Kejia Hu and Matthew Walsman
University of South Florida - School of Information Systems and Management, University of Oxford, Saïd Business School and Rutgers University
Downloads 211 (304,320)

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Healthcare Operations, COVID-19, Service Operations, Older Adult Care

12.

Supplier Selection Criteria under Heterogeneous Sourcing Needs: Evidence from an Online Marketplace for Selling Production Capacity

Number of pages: 43 Posted: 25 Apr 2023 Last Revised: 07 May 2024
Kejia Hu, Lu Kong and Zhenzhen Jia
University of Oxford, Saïd Business School, University of South Florida - School of Information Systems and Management and Xi'an Jiaotong University (XJTU) - School of Management
Downloads 195 (324,555)

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supplier selection criteria, marketplace design, B2B platform

13.

Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 32 Posted: 09 Jul 2020 Last Revised: 28 Mar 2022
Lu Kong, Kejia Hu and Rohit Verma
University of South Florida - School of Information Systems and Management, University of Oxford, Saïd Business School and Cornell University
Downloads 189 (334,107)
Citation 3

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Service Chain, Standardization, Service Operations, Nursing Home, Operational Performance

14.

Promotional Design for Small Businesses: The Operational Value of Online Deals

Number of pages: 36 Posted: 05 May 2021
Simin Li, Kejia Hu and Martin Lariviere
Tulane University - A.B. Freeman School of Business, University of Oxford, Saïd Business School and Northwestern University - Kellogg School of Management
Downloads 182 (347,528)

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new business model, service operations, supply-demand coordination

15.

The Impact of Financial Incentives in Instant Retail: An Empirical Investigation

Number of pages: 40 Posted: 14 Jun 2023 Last Revised: 08 Dec 2024
Ruijie Zhang, Yiying Zhang, Kejia Hu and Xiande Zhao
ShanghaiTech University - School of Entrepreneurship and Management, Hunan University - Business School, University of Oxford, Saïd Business School and China Europe International Business School
Downloads 181 (349,230)

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financial incentives, network, siphon/clustering effect, crowdsourced delivery, instant retail

16.

More or Less: How Information Richness Affects Our Decision Consistency

Vanderbilt Owen Graduate School of Management Research Paper Forthcoming
Number of pages: 31 Posted: 28 Jan 2022 Last Revised: 07 Jan 2025
Kejia Hu, Xilin Li and Yixin (Iris) Wang
University of Oxford, Saïd Business School, University of Chicago Booth School of Business and University of Illinois at Urbana-Champaign - Gies College of Business
Downloads 172 (363,523)
Citation 1

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17.

How Retail System Complexity Drives Inventory Record Inaccuracy: Empirical Evidence from Cross-border E-commerce

Number of pages: 33 Posted: 04 Dec 2022 Last Revised: 29 May 2024
Ting Wang, Kejia Hu, Stanley Frederick W. T. Lim, Yun Fong Lim and Yugang Yu
University of Science and Technology of China (USTC), University of Oxford, Saïd Business School, Michigan State University – The Eli Broad College of Business, Singapore Management University - Lee Kong Chian School of Business and University of Science and Technology of China (USTC)
Downloads 149 (415,248)

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Inventory record inaccuracy, retail system complexity, e-commerce, operational efficiency

18.

Pro-Social versus Anti-Social Innovation: The Role of Corporate Strategy, Governance and Resources

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 31 Posted: 14 Apr 2020
Kejia Hu and Mark A. Cohen
University of Oxford, Saïd Business School and Vanderbilt University - Strategy and Business Economics
Downloads 105 (538,066)

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19.

How Women Promote Greater Social Responsibility on Social Media

Number of pages: 40 Posted: 04 Dec 2022
Xiang Li, Kejia Hu, Lu Kong and Huibin Du
Tianjin University - College of Management and Economics, University of Oxford, Saïd Business School, University of South Florida - School of Information Systems and Management and Tianjin University
Downloads 103 (545,656)

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women, social media, social responsibility, social engagement, gender disparities

20.

AI’s Assistance in Disease Diagnosis: When Patients Cannot Access Advanced Tests

Number of pages: 30 Posted: 05 Feb 2022 Last Revised: 12 Dec 2023
Zhenzhen Jia, Jianqiang Hu, Kejia Hu, Sriram Venkataraman, Qingchen Wang and Ning Zhang
Xi'an Jiaotong University (XJTU) - School of Management, Fudan University, University of Oxford, Saïd Business School, University of South Carolina, Independent and Shanghai Jiao Tong University (SJTU) - School of Medicine
Downloads 96 (572,248)

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diagnostic accuracy, simultaneous imputation and prediction, deep learning, high-dimensional data, advanced information, healthcare operations

21.

Data, Markups, and Asset Prices

Number of pages: 43 Posted: 18 Feb 2025
Alexandre Corhay, Kejia Hu, Jun E. Li, Jincheng Tong and Chi-Yang Tsou
University of Toronto - Rotman School of Management, University of Oxford, Saïd Business School, University of Warwick - Warwick Business School, University of Toronto and The University of Manchester - Alliance Manchester Business School
Downloads 73 (676,984)

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E2, E3, G12

22.

Evaluating the Efficacy of Generative AI in Predicting Venture Performance

Posted: 14 Nov 2024
Zhuo Chen, Kejia Hu, Xiang Li, Yuelong Zou and Yu Zhang
China Europe International Business School (CEIBS), University of Oxford, Saïd Business School, Tianjin University - College of Management and Economics, Shanghai Jiao Tong University (SJTU) and China Europe International Business School (CEIBS)

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AI-human collaboration, Venture evaluation, Decision making, Uncertainty, Innovation

23.

Leveraging Artificial Intelligence for Inclusive Service Operations: Empirical Evidence from a Professional Service Platform

Posted: 12 Aug 2024
Bowen Lou, Kejia Hu and Bilal Baloch
Marshall School of Business - University of Southern California, University of Oxford, Saïd Business School and Independent

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Inclusivity, human-AI interaction, service operations, decision making

24.

Bias Through the Screen: Systematic Inequity in Online Student Evaluations of Teaching

Posted: 01 Aug 2024
Lu Kong, Kejia Hu, Lanfei Shi and Timothy J. Vogus
University of South Florida - School of Information Systems and Management, University of Oxford, Saïd Business School, University of Virginia - McIntire School of Commerce and Vanderbilt University - Organizational Behavior

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25.

Online Business and Marketplaces

Posted: 29 Oct 2020 Last Revised: 24 Feb 2025
Yun Fong Lim and Kejia Hu
Singapore Management University - Lee Kong Chian School of Business and University of Oxford, Saïd Business School

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online retailing, marketplace, e-commerce, logistics, digital business, internet, platform