Kejia Hu

Vanderbilt University - Operations Management

Nashville, TN 37203

United States

SCHOLARLY PAPERS

22

DOWNLOADS
Rank 17,211

SSRN RANKINGS

Top 17,211

in Total Papers Downloads

5,334

SSRN CITATIONS
Rank 38,003

SSRN RANKINGS

Top 38,003

in Total Papers Citations

19

CROSSREF CITATIONS

4

Scholarly Papers (22)

1.

Forecasting Product Life Cycle Curves: Practical Approach and Empirical Analysis

Manufacturing & Service Operations Management, Forthcoming, Vanderbilt Owen Graduate School of Management Research Paper No. 2867528
Number of pages: 39 Posted: 10 Nov 2016 Last Revised: 07 Jun 2018
Vanderbilt University - Operations Management, Penn State University, Smeal College of Business, Dell Inc., University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 1,418 (23,932)
Citation 4

Abstract:

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Forecasting, Product Life Cycle, Dell, clustering

2.

The Cardless and Cashless Future: The Rise of Mobile Payment

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 37 Posted: 19 Mar 2020 Last Revised: 31 Dec 2022
Vanderbilt University - Operations Management, Tianjin University - College of Management and Economics, affiliation not provided to SSRN and University of South Carolina
Downloads 479 (103,389)

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Mobile Payment, Payment Channel, Channel Adoption and Migration, Transaction Record

3.

The Psychology of Virtual Queue: When Waiting Feels Less Like Waiting

Vanderbilt Owen Graduate School of Management Research Paper Forthcoming
Number of pages: 44 Posted: 01 Oct 2021
Kejia Hu, Xun Xu and Ao Qu
Vanderbilt University - Operations Management, California State University, Stanislaus and Vanderbilt University
Downloads 465 (107,110)
Citation 1

Abstract:

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virtual queue, perceived waiting time, customer complaints, customer satisfaction, online customer reviews

4.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 18 Dec 2020
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 371 (138,935)
Citation 6

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

5.

Product Life Cycle Data-Set: Raw and Cleaned Data of Weekly Orders for Personal Computers

Vanderbilt Owen Graduate School of Management Research Paper No. 3042681, Darden Business School Working Paper No. 3042681
Number of pages: 10 Posted: 27 Sep 2017
Penn State University, Smeal College of Business, Dell Inc., Vanderbilt University - Operations Management, University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 350 (148,084)
Citation 6

Abstract:

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6.

Online Business and Marketplaces

Number of pages: 116 Posted: 29 Oct 2020 Last Revised: 10 Jul 2022
Yun Fong Lim and Kejia Hu
Singapore Management University - Lee Kong Chian School of Business and Vanderbilt University - Operations Management
Downloads 307 (170,269)

Abstract:

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online retailing, marketplace, e-commerce, logistics, digital business, internet, platform

7.

Delegation with Technology Migration: An Empirical Analysis of Mobile Virtual Network Operators

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 51 Posted: 06 Apr 2020 Last Revised: 11 Aug 2021
Florida State University - College of Business, University of South Carolina - Darla Moore School of Business, Vanderbilt University - Operations Management and University of South Carolina
Downloads 252 (208,160)
Citation 1

Abstract:

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Delegation, Mobile Network Technology, Mobile Virtual Network Operators, Dynamic Propensity Score Matching

8.

WeStore or AppStore: How we shop differently in Mobile Apps vs. Social Commerce

Number of pages: 34 Posted: 08 Jul 2021 Last Revised: 17 May 2023
Kejia Hu and Nil Karacaoglu
Vanderbilt University - Operations Management and Fisher College of Business, The Ohio State University
Downloads 238 (271,659)

Abstract:

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9.

To What Extent Do Workers’ Preferences Matter?

SMU Cox School of Business Research Paper No. 20-03, Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 32 Posted: 13 Aug 2020 Last Revised: 06 Oct 2022
Xi'an Jiaotong University (XJTU) - School of Management, Vanderbilt University - Operations Management, Fudan University and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 221 (236,297)

Abstract:

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service operations management, intrinsic benefits, preference satisfaction, service efficiency and quality, scheduling

10.

The Effect of Tightening Standards on Automakers’ Non-compliance

Vanderbilt Owen Graduate School of Management Research Paper No. 2914746
Number of pages: 50 Posted: 10 Feb 2017 Last Revised: 18 Dec 2020
Kejia Hu, Sunil Chopra and Yuche Chen
Vanderbilt University - Operations Management, Northwestern University - Kellogg School of Management and National Renewable Energy Laboratory
Downloads 205 (253,296)
Citation 2

Abstract:

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compliance; performance-based regulation; organization ethics; regression discontinuity; vehicle emissions

11.

Cross-Channel Marketing on E-commerce Marketplaces: Impact and Strategic Budget Allocation

Number of pages: 35 Posted: 25 Jan 2023 Last Revised: 04 Jun 2023
Qiyuan Deng, Kejia Hu and Yun Fong Lim
The Chinese University of Hong Kong, Shenzhen - School of Management and Economics, Vanderbilt University - Operations Management and Singapore Management University - Lee Kong Chian School of Business
Downloads 200 (259,038)

Abstract:

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cross-channel marketing, budget allocation, e-commerce marketplace, retail

12.

Caring for an Aging Population in a Post-Pandemic World: Emerging trends in the U.S. Older Adult Care Industry

Lu Kong, Kejia Hu, Matthew Walsman (2021) Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry. Service Science 0(0).
Number of pages: 29 Posted: 16 Feb 2021 Last Revised: 10 Jan 2022
Lu Kong, Kejia Hu and Matthew Walsman
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Rutgers University
Downloads 163 (309,762)

Abstract:

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Healthcare Operations, COVID-19, Service Operations, Older Adult Care

13.

Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 32 Posted: 09 Jul 2020 Last Revised: 28 Mar 2022
Lu Kong, Kejia Hu and Rohit Verma
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Cornell University
Downloads 163 (309,762)
Citation 2

Abstract:

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Service Chain, Standardization, Service Operations, Nursing Home, Operational Performance

14.

Promotional Design for Small Businesses: The Operational Value of Online Deals

Number of pages: 36 Posted: 05 May 2021
Simin Li, Kejia Hu and Martin Lariviere
Tulane University - A.B. Freeman School of Business, Vanderbilt University - Operations Management and Northwestern University - Kellogg School of Management
Downloads 118 (399,341)

Abstract:

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new business model, service operations, supply-demand coordination

15.

More or Less: How Information Richness Affects Our Decision Consistency

Vanderbilt Owen Graduate School of Management Research Paper Forthcoming
Number of pages: 27 Posted: 28 Jan 2022
Kejia Hu and Yixin (Iris) Wang
Vanderbilt University - Operations Management and University of Illinois at Urbana-Champaign - Gies College of Business
Downloads 94 (468,219)

Abstract:

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16.

How Retail System Complexity Drives Inventory Record Inaccuracy: Empirical Evidence from Cross-border E-commerce

Number of pages: 33 Posted: 04 Dec 2022 Last Revised: 21 Aug 2023
University of Science and Technology of China (USTC), Vanderbilt University - Operations Management, Michigan State University – The Eli Broad College of Business, Singapore Management University - Lee Kong Chian School of Business and University of Science and Technology of China (USTC)
Downloads 80 (516,906)

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E-commerce; inventory record inaccuracy; retail system complexity; operational efficiency

17.

Pro-Social versus Anti-Social Innovation: The Role of Corporate Strategy, Governance and Resources

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 31 Posted: 14 Apr 2020
Kejia Hu and Mark A. Cohen
Vanderbilt University - Operations Management and Vanderbilt University - Strategy and Business Economics
Downloads 73 (544,874)

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18.

How Women Promote Greater Social Responsibility on Social Media

Number of pages: 37 Posted: 04 Dec 2022
Xiang Li, Kejia Hu and Huibin Du
Tianjin University - College of Management and Economics, Vanderbilt University - Operations Management and Tianjin University
Downloads 50 (656,582)

Abstract:

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social media; social responsibility; women; gender gaps; opinion leaders

19.

Supplier Selection Criteria under Heterogeneous Sourcing Needs: Evidence from an Online Marketplace for Selling Production Capacity

Number of pages: 43 Posted: 25 Apr 2023
Kejia Hu and Lu Kong
Vanderbilt University - Operations Management and University of South Florida - School of Information Systems and Management
Downloads 47 (674,064)

Abstract:

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supplier selection criteria, marketplace design, B2B platform

20.

The Impact of Financial Incentives in Last-Mile Operations: An Empirical Investigation

Number of pages: 34 Posted: 14 Jun 2023
Singapore Management University, Hunan University - Business School, Vanderbilt University - Operations Management and China Europe International Business School
Downloads 40 (719,025)

Abstract:

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financial incentives, network, siphon/clustering effect, last-mile operations

21.

Reducing Human Bias in Decision Making and Improving Customer Satisfaction Through Artificial Intelligence: Empirical Evidence from a Knowledge Service Company

Posted: 14 May 2023
Kejia Hu, Bowen Lou and Bilal Baloch
Vanderbilt University - Operations Management, University of Connecticut - Operations & Information Management Department and Independent

Abstract:

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bias, human-AI interaction, customer satisfaction, service operation

22.

AI’s Assistance in Disease Diagnosis: When Patients Cannot Access Advanced Tests

Posted: 05 Feb 2022 Last Revised: 29 Nov 2023
Xi'an Jiaotong University (XJTU) - School of Management, Fudan University, Vanderbilt University - Operations Management, University of South Carolina, University of Amsterdam Business School and Shanghai Jiaotong University School of Medicine
Downloads 0 (1,055,237)

Abstract:

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diagnostic accuracy, simultaneous imputation and prediction, deep learning, high-dimensional data, advanced information, healthcare operations