Kejia Hu

Vanderbilt University - Operations Management

Nashville, TN 37203

United States

  • Vanderbilt University - Operations Management

SCHOLARLY PAPERS

15

DOWNLOADS
Rank 20,598

SSRN RANKINGS

Top 20,598

in Total Papers Downloads

3,570

SSRN CITATIONS
Rank 49,357

SSRN RANKINGS

Top 49,357

in Total Papers Citations

9

CROSSREF CITATIONS

4

Scholarly Papers (15)

Actions:
Email selected abstracts
1.

Forecasting Product Life Cycle Curves: Practical Approach and Empirical Analysis

Manufacturing & Service Operations Management, Forthcoming, Vanderbilt Owen Graduate School of Management Research Paper No. 2867528
Number of pages: 39 Posted: 10 Nov 2016 Last Revised: 07 Jun 2018
Kejia Hu, Jason Acimovic, Francisco Erize, Douglas J. Thomas and Jan A. Van Mieghem
Vanderbilt University - Operations Management, Penn State University, Smeal College of Business, Dell Inc., University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 1,258 (23,427)
Citation 4

Abstract:

Loading...

Forecasting, Product Life Cycle, Dell, clustering

2.

The Cardless and Cashless Future: The Rise of Mobile Payment

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 32 Posted: 19 Mar 2020 Last Revised: 28 Oct 2021
Kejia Hu, Shuai Ling, Shoufeng Ma and Sriram Venkataraman
Vanderbilt University - Operations Management, Tianjin University - College of Management and Economics, Institute of Systems Engineering, College of Management and Economics, Tianjin University and University of South Carolina
Downloads 332 (129,998)

Abstract:

Loading...

Mobile Payment, Payment Channel, Channel Adoption and Migration, Transaction Record

3.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 18 Dec 2020
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 302 (143,627)
Citation 6

Abstract:

Loading...

retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

4.

Product Life Cycle Data-Set: Raw and Cleaned Data of Weekly Orders for Personal Computers

Vanderbilt Owen Graduate School of Management Research Paper No. 3042681, Darden Business School Working Paper No. 3042681
Number of pages: 10 Posted: 27 Sep 2017
Jason Acimovic, Francisco Erize, Kejia Hu, Douglas J. Thomas and Jan A. Van Mieghem
Penn State University, Smeal College of Business, Dell Inc., Vanderbilt University - Operations Management, University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 300 (144,621)
Citation 4

Abstract:

Loading...

5.

The Psychology of Virtual Queue: When Waiting Feels Less Like Waiting

Vanderbilt Owen Graduate School of Management Research Paper Forthcoming
Number of pages: 44 Posted: 01 Oct 2021
Kejia Hu, Xun Xu and Ao Qu
Vanderbilt University - Operations Management, California State University, Stanislaus and Vanderbilt University
Downloads 245 (177,862)

Abstract:

Loading...

virtual queue, perceived waiting time, customer complaints, customer satisfaction, online customer reviews

6.

The Effect of Tightening Standards on Automakers’ Non-compliance

Vanderbilt Owen Graduate School of Management Research Paper No. 2914746
Number of pages: 50 Posted: 10 Feb 2017 Last Revised: 18 Dec 2020
Kejia Hu, Sunil Chopra and Yuche Chen
Vanderbilt University - Operations Management, Northwestern University - Kellogg School of Management and National Renewable Energy Laboratory (NREL)
Downloads 181 (234,087)
Citation 1

Abstract:

Loading...

compliance; performance-based regulation; organization ethics; regression discontinuity; vehicle emissions

7.

Delegation with Technology Migration: An Empirical Analysis of Mobile Virtual Network Operators

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 51 Posted: 06 Apr 2020 Last Revised: 11 Aug 2021
Fan Zou, Yan Dong, Kejia Hu and Sriram Venkataraman
Florida State University - College of Business, University of South Carolina - Darla Moore School of Business, Vanderbilt University - Operations Management and University of South Carolina
Downloads 153 (269,335)
Citation 1

Abstract:

Loading...

Delegation, Mobile Network Technology, Mobile Virtual Network Operators, Dynamic Propensity Score Matching

8.

To What Extent Do Workers’ Preferences Matter?

SMU Cox School of Business Research Paper No. 20-03, Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 33 Posted: 13 Aug 2020 Last Revised: 06 Sep 2022
Zhenzhen Jia, Kejia Hu, Jianqiang Hu and Vishal Ahuja
Fudan University, Vanderbilt University - Operations Management, Fudan University and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 142 (285,860)

Abstract:

Loading...

service operations management, intrinsic benefits, preference satisfaction, service efficiency and quality, scheduling

9.

Online Business and Marketplaces

Number of pages: 116 Posted: 29 Oct 2020 Last Revised: 10 Jul 2022
Yun Fong Lim and Kejia Hu
Singapore Management University - Lee Kong Chian School of Business and Vanderbilt University - Operations Management
Downloads 138 (292,428)

Abstract:

Loading...

online retailing, marketplace, e-commerce, logistics, digital business, internet, platform

10.

WeStore or AppStore: How we shop differently in Mobile Apps vs. Social Commerce

Number of pages: 42 Posted: 08 Jul 2021 Last Revised: 02 Nov 2021
Kejia Hu and Nil Karacaoglu
Vanderbilt University - Operations Management and Fisher College of Business, The Ohio State University
Downloads 136 (295,748)

Abstract:

Loading...

11.

Caring for an Aging Population in a Post-Pandemic World: Emerging trends in the U.S. Older Adult Care Industry

Lu Kong, Kejia Hu, Matthew Walsman (2021) Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry. Service Science 0(0).
Number of pages: 29 Posted: 16 Feb 2021 Last Revised: 10 Jan 2022
Lu Kong, Kejia Hu and Matthew Walsman
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Rutgers University
Downloads 127 (311,507)

Abstract:

Loading...

Healthcare Operations, COVID-19, Service Operations, Older Adult Care

12.

Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 32 Posted: 09 Jul 2020 Last Revised: 28 Mar 2022
Lu Kong, Kejia Hu and Rohit Verma
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Cornell University
Downloads 107 (351,494)
Citation 2

Abstract:

Loading...

Service Chain, Standardization, Service Operations, Nursing Home, Operational Performance

13.

Promotional Design for Small Businesses: The Operational Value of Online Deals

Number of pages: 36 Posted: 05 May 2021
Simin Li, Kejia Hu and Martin Lariviere
Tulane University - A.B. Freeman School of Business, Vanderbilt University - Operations Management and Northwestern University - Kellogg School of Management
Downloads 61 (486,358)

Abstract:

Loading...

new business model, service operations, supply-demand coordination

14.

Pro-Social versus Anti-Social Innovation: The Role of Corporate Strategy, Governance and Resources

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 31 Posted: 14 Apr 2020
Kejia Hu and Mark A. Cohen
Vanderbilt University - Operations Management and Vanderbilt University - Strategy and Business Economics
Downloads 51 (527,623)

Abstract:

Loading...

15.

More or Less: How Information Richness Affects Our Decision Consistency

Vanderbilt Owen Graduate School of Management Research Paper Forthcoming
Number of pages: 27 Posted: 28 Jan 2022
Kejia Hu and Yixin (Iris) Wang
Vanderbilt University - Operations Management and University of Illinois at Urbana-Champaign - Gies College of Business
Downloads 37 (597,314)

Abstract:

Loading...