Kejia Hu

Vanderbilt University - Operations Management

Nashville, TN 37203

United States

SCHOLARLY PAPERS

9

DOWNLOADS
Rank 30,694

SSRN RANKINGS

Top 30,694

in Total Papers Downloads

1,660

SSRN CITATIONS

3

CROSSREF CITATIONS

4

Scholarly Papers (9)

1.

Forecasting Product Life Cycle Curves: Practical Approach and Empirical Analysis

Manufacturing & Service Operations Management, Forthcoming, Vanderbilt Owen Graduate School of Management Research Paper No. 2867528
Number of pages: 39 Posted: 10 Nov 2016 Last Revised: 07 Jun 2018
Vanderbilt University - Operations Management, Penn State University, Smeal College of Business, Dell Inc., University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 978 (24,823)
Citation 2

Abstract:

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Forecasting, Product Life Cycle, Dell, clustering

2.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 13 Jul 2020
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 228 (146,767)
Citation 3

Abstract:

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

3.

Product Life Cycle Data-Set: Raw and Cleaned Data of Weekly Orders for Personal Computers

Vanderbilt Owen Graduate School of Management Research Paper No. 3042681, Darden Business School Working Paper No. 3042681
Number of pages: 10 Posted: 27 Sep 2017
Penn State University, Smeal College of Business, Dell Inc., Vanderbilt University - Operations Management, University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 208 (160,080)
Citation 3

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4.

The Danger of Tightening Standards in Driving Carmakers’ Non-Compliant Behavior – Using a Regression Discontinuity Design to Confirm Causality

Vanderbilt Owen Graduate School of Management Research Paper No. 2914746
Number of pages: 38 Posted: 10 Feb 2017 Last Revised: 01 May 2020
Kejia Hu, Sunil Chopra and Yuche Chen
Vanderbilt University - Operations Management, Northwestern University - Kellogg School of Management and National Renewable Energy Laboratory (NREL)
Downloads 124 (247,856)
Citation 1

Abstract:

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Empirical Research, Environmental Operations, Public Policy, Transportation

5.

The Cardless and Cashless Future: The Rise of Mobile Payment

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 25 Posted: 19 Mar 2020
Vanderbilt University - Operations Management, affiliation not provided to SSRN, Institute of Systems Engineering, College of Management and Economics, Tianjin University and University of South Carolina
Downloads 60 (391,001)

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Mobile Payment, Payment Channel, Channel Adoption and Migration, Transaction Record

6.

Delegation with Technology Migration: An Empirical Analysis of Mobile Virtual Network Operators

Number of pages: 37 Posted: 06 Apr 2020
University of South Carolina - Darla Moore School of Business, University of South Carolina - Darla Moore School of Business, Vanderbilt University - Operations Management and University of South Carolina
Downloads 21 (560,596)

Abstract:

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Delegation, Mobile Network Technology, Mobile Virtual Network Operators, Dynamic Propensity Score Matching

7.

To What Extent Do Workers’ Preferences Matter?

Number of pages: 57 Posted: 03 Jun 2020
Fudan University, Vanderbilt University - Operations Management, Fudan University and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 20 (566,926)

Abstract:

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service operations management, intrinsic benefits, preference satisfaction, service efficiency and quality, scheduling

8.

Pro-Social versus Anti-Social Innovation: The Role of Corporate Strategy, Governance and Resources

Number of pages: 31 Posted: 14 Apr 2020
Kejia Hu and Mark A. Cohen
Vanderbilt University - Operations Management and Vanderbilt University - Strategy and Business Economics
Downloads 12 (620,039)

Abstract:

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9.

Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry

Number of pages: 49 Posted: 09 Jul 2020
Lu Kong, Kejia Hu and Rohit Verma
Cornell University, Vanderbilt University - Operations Management and Cornell University
Downloads 9 (640,901)

Abstract:

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Service Chain, Standardization, Service Operations, Nursing Home, Operational Performance