Kejia Hu

Vanderbilt University - Operations Management

Nashville, TN 37203

United States

SCHOLARLY PAPERS

4

DOWNLOADS
Rank 37,113

SSRN RANKINGS

Top 37,113

in Total Papers Downloads

1,155

CITATIONS

5

Scholarly Papers (4)

1.

Forecasting Product Life Cycle Curves: Practical Approach and Empirical Analysis

Manufacturing & Service Operations Management, Forthcoming, Vanderbilt Owen Graduate School of Management Research Paper No. 2867528
Number of pages: 39 Posted: 10 Nov 2016 Last Revised: 07 Jun 2018
Vanderbilt University - Operations Management, Penn State University, Smeal College of Business, Dell Inc., University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 721 (33,838)
Citation 3

Abstract:

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Forecasting, Product Life Cycle, Dell, clustering

2.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 32 Posted: 21 Sep 2016
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 185 (161,013)
Citation 1

Abstract:

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Retrial Behavior, First-Contact Resolution, Customer Service, Service Speed and Quality, Call Center, Empirical Operations Management, Structural Model

3.

Product Life Cycle Data-Set: Raw and Cleaned Data of Weekly Orders for Personal Computers

Vanderbilt Owen Graduate School of Management Research Paper No. 3042681, Darden Business School Working Paper No. 3042681
Number of pages: 10 Posted: 27 Sep 2017
Penn State University, Smeal College of Business, Dell Inc., Vanderbilt University - Operations Management, University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 150 (193,113)
Citation 2

Abstract:

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4.

The Danger of Tightening Standards in Driving Carmakers’ Non-compliant Behavior – using a regression discontinuity design to confirm causality

Vanderbilt Owen Graduate School of Management Research Paper No. 2914746
Number of pages: 36 Posted: 10 Feb 2017 Last Revised: 16 Sep 2018
Kejia Hu, Sunil Chopra and Yuche Chen
Vanderbilt University - Operations Management, Northwestern University - Kellogg School of Management and National Renewable Energy Laboratory (NREL)
Downloads 99 (263,639)

Abstract:

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Empirical Research, Environmental Operations, Public Policy, Transportation