Kejia Hu

Vanderbilt University - Operations Management

Nashville, TN 37203

United States

SCHOLARLY PAPERS

15

DOWNLOADS
Rank 20,598

SSRN RANKINGS

Top 20,598

in Total Papers Downloads

3,570

SSRN CITATIONS
Rank 49,357

SSRN RANKINGS

Top 49,357

in Total Papers Citations

9

CROSSREF CITATIONS

4

Scholarly Papers (15)

1.

Forecasting Product Life Cycle Curves: Practical Approach and Empirical Analysis

Manufacturing & Service Operations Management, Forthcoming, Vanderbilt Owen Graduate School of Management Research Paper No. 2867528
Number of pages: 39 Posted: 10 Nov 2016 Last Revised: 07 Jun 2018
Vanderbilt University - Operations Management, Penn State University, Smeal College of Business, Dell Inc., University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 1,258 (23,427)
Citation 4

Abstract:

Loading...

Forecasting, Product Life Cycle, Dell, clustering

2.

The Cardless and Cashless Future: The Rise of Mobile Payment

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 32 Posted: 19 Mar 2020 Last Revised: 28 Oct 2021
Vanderbilt University - Operations Management, Tianjin University - College of Management and Economics, Institute of Systems Engineering, College of Management and Economics, Tianjin University and University of South Carolina
Downloads 332 (129,998)

Abstract:

Loading...

Mobile Payment, Payment Channel, Channel Adoption and Migration, Transaction Record

3.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 40 Posted: 21 Sep 2016 Last Revised: 18 Dec 2020
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 302 (143,627)
Citation 6

Abstract:

Loading...

retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

4.

Product Life Cycle Data-Set: Raw and Cleaned Data of Weekly Orders for Personal Computers

Vanderbilt Owen Graduate School of Management Research Paper No. 3042681, Darden Business School Working Paper No. 3042681
Number of pages: 10 Posted: 27 Sep 2017
Penn State University, Smeal College of Business, Dell Inc., Vanderbilt University - Operations Management, University of Virginia - Darden School of Business and Northwestern University - Kellogg School of Management
Downloads 300 (144,621)
Citation 4

Abstract:

Loading...

5.

The Psychology of Virtual Queue: When Waiting Feels Less Like Waiting

Vanderbilt Owen Graduate School of Management Research Paper Forthcoming
Number of pages: 44 Posted: 01 Oct 2021
Kejia Hu, Xun Xu and Ao Qu
Vanderbilt University - Operations Management, California State University, Stanislaus and Vanderbilt University
Downloads 245 (177,862)

Abstract:

Loading...

virtual queue, perceived waiting time, customer complaints, customer satisfaction, online customer reviews

6.

The Effect of Tightening Standards on Automakers’ Non-compliance

Vanderbilt Owen Graduate School of Management Research Paper No. 2914746
Number of pages: 50 Posted: 10 Feb 2017 Last Revised: 18 Dec 2020
Kejia Hu, Sunil Chopra and Yuche Chen
Vanderbilt University - Operations Management, Northwestern University - Kellogg School of Management and National Renewable Energy Laboratory (NREL)
Downloads 181 (234,087)
Citation 1

Abstract:

Loading...

compliance; performance-based regulation; organization ethics; regression discontinuity; vehicle emissions

7.

Delegation with Technology Migration: An Empirical Analysis of Mobile Virtual Network Operators

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 51 Posted: 06 Apr 2020 Last Revised: 11 Aug 2021
Florida State University - College of Business, University of South Carolina - Darla Moore School of Business, Vanderbilt University - Operations Management and University of South Carolina
Downloads 153 (269,335)
Citation 1

Abstract:

Loading...

Delegation, Mobile Network Technology, Mobile Virtual Network Operators, Dynamic Propensity Score Matching

8.

To What Extent Do Workers’ Preferences Matter?

SMU Cox School of Business Research Paper No. 20-03, Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 33 Posted: 13 Aug 2020 Last Revised: 06 Sep 2022
Fudan University, Vanderbilt University - Operations Management, Fudan University and Southern Methodist University (SMU) - Information Technology and Operations Management Department (ITOM)
Downloads 142 (285,860)

Abstract:

Loading...

service operations management, intrinsic benefits, preference satisfaction, service efficiency and quality, scheduling

9.

Online Business and Marketplaces

Number of pages: 116 Posted: 29 Oct 2020 Last Revised: 10 Jul 2022
Yun Fong Lim and Kejia Hu
Singapore Management University - Lee Kong Chian School of Business and Vanderbilt University - Operations Management
Downloads 138 (292,428)

Abstract:

Loading...

online retailing, marketplace, e-commerce, logistics, digital business, internet, platform

10.

WeStore or AppStore: How we shop differently in Mobile Apps vs. Social Commerce

Number of pages: 42 Posted: 08 Jul 2021 Last Revised: 02 Nov 2021
Kejia Hu and Nil Karacaoglu
Vanderbilt University - Operations Management and Fisher College of Business, The Ohio State University
Downloads 136 (295,748)

Abstract:

Loading...

11.

Caring for an Aging Population in a Post-Pandemic World: Emerging trends in the U.S. Older Adult Care Industry

Lu Kong, Kejia Hu, Matthew Walsman (2021) Caring for an Aging Population in a Post-Pandemic World: Emerging Trends in the U.S. Older Adult Care Industry. Service Science 0(0).
Number of pages: 29 Posted: 16 Feb 2021 Last Revised: 10 Jan 2022
Lu Kong, Kejia Hu and Matthew Walsman
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Rutgers University
Downloads 127 (311,507)

Abstract:

Loading...

Healthcare Operations, COVID-19, Service Operations, Older Adult Care

12.

Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 32 Posted: 09 Jul 2020 Last Revised: 28 Mar 2022
Lu Kong, Kejia Hu and Rohit Verma
University of South Florida - School of Information Systems and Management, Vanderbilt University - Operations Management and Cornell University
Downloads 107 (351,494)
Citation 2

Abstract:

Loading...

Service Chain, Standardization, Service Operations, Nursing Home, Operational Performance

13.

Promotional Design for Small Businesses: The Operational Value of Online Deals

Number of pages: 36 Posted: 05 May 2021
Simin Li, Kejia Hu and Martin Lariviere
Tulane University - A.B. Freeman School of Business, Vanderbilt University - Operations Management and Northwestern University - Kellogg School of Management
Downloads 61 (486,358)

Abstract:

Loading...

new business model, service operations, supply-demand coordination

14.

Pro-Social versus Anti-Social Innovation: The Role of Corporate Strategy, Governance and Resources

Vanderbilt Owen Graduate School of Management Research Paper
Number of pages: 31 Posted: 14 Apr 2020
Kejia Hu and Mark A. Cohen
Vanderbilt University - Operations Management and Vanderbilt University - Strategy and Business Economics
Downloads 51 (527,623)

Abstract:

Loading...

15.

More or Less: How Information Richness Affects Our Decision Consistency

Vanderbilt Owen Graduate School of Management Research Paper Forthcoming
Number of pages: 27 Posted: 28 Jan 2022
Kejia Hu and Yixin (Iris) Wang
Vanderbilt University - Operations Management and University of Illinois at Urbana-Champaign - Gies College of Business
Downloads 37 (597,314)

Abstract:

Loading...