Nashville, TN 37203
United States
Vanderbilt University - Operations Management
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Forecasting, Product Life Cycle, Dell, clustering
virtual queue, perceived waiting time, customer complaints, customer satisfaction, online customer reviews
Mobile Payment, Payment Channel, Channel Adoption and Migration, Transaction Record
retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model
online retailing, marketplace, e-commerce, logistics, digital business, internet, platform
cross-channel marketing, budget allocation, e-commerce marketplace, retail
Delegation, Mobile Network Technology, Mobile Virtual Network Operators, Dynamic Propensity Score Matching
service operations management, intrinsic benefits, preference satisfaction, service efficiency and quality, scheduling
compliance; performance-based regulation; organization ethics; regression discontinuity; vehicle emissions
Healthcare Operations, COVID-19, Service Operations, Older Adult Care
Service Chain, Standardization, Service Operations, Nursing Home, Operational Performance
new business model, service operations, supply-demand coordination
financial incentives; network; siphon/clustering effect; crowdsourced delivery; instant retail
E-commerce; inventory record inaccuracy; retail system complexity; operational efficiency
supplier selection criteria, marketplace design, B2B platform
diagnostic accuracy, simultaneous imputation and prediction, deep learning, high-dimensional data, advanced information, healthcare operations
social media; social responsibility; women; gender gaps; opinion leaders
bias, human-AI interaction, service operations, decision making
