Tsoungui Solange

MTN Cameroon

Douala

Cameroon

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SCHOLARLY PAPERS

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Scholarly Papers (2)

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1.

Bridging the Gap: Lean and Continuous Improvement in the Service Industry and Public Service in Cameroon

Posted: 24 Oct 2016

Professor Alain Ndedi, Professor Alain Ndedi, Moutila Luc and Tsoungui Solange

International Council for Family Business, University of Douala;Cameroon Ecology (CamEco); LT Edéa and MTN Cameroon

Abstract:

2.

The Implementation of the ITIL Approach in the Management of Customers Complaints at the Mobile Telecommunication Networks (MTN) Cameroon (La Mise En Œuvre De L’Approche Itil Dans La Gestion Des Demandes Clients À La Mobile Telecommunication Networks (MTN) Cameroun)

Posted: 17 Oct 2016

Professor Alain Ndedi, Professor Alain Ndedi and Tsoungui Solange

International Council for Family Business and MTN Cameroon

Abstract:

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