Aileen Cater-Steel

University of Southern Queensland

P.O.Box 238 Darling Heights

Toowoomba, Queensland 4350

Australia

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Scholarly Papers (1)

1.

A Measurement Model to Link Process Operational Measures to Risks Associated with Attainment of Business Critical Success Factors

6th International Engaged Management Scholarship Conference
Number of pages: 20 Posted: 07 Dec 2016 Last Revised: 09 Dec 2016
Suren Behari, Aileen Cater-Steel, Anup Shrestha and Jeffrey Soar
University of Southern Queensland, University of Southern Queensland, University of Southern Queensland and University of Southern Queensland
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Abstract:

IT Infrastructure Library (ITILĀ®), Process Assessment, Financial Performance, Key Performance Indicators (KPIs), Critical Success Factors (CSFs), Resource-Based View (RBV)