Chenguang (Allen) Wu

Hong Kong University of Science and Technology

Assistant Professor

Room 5559C, Academic Building

HongKong University of Science and Technology

Hong Kong

Hong Kong

SCHOLARLY PAPERS

8

DOWNLOADS

760

SSRN CITATIONS

1

CROSSREF CITATIONS

0

Scholarly Papers (8)

1.

Service Systems with Dependent Service and Patience Times

Management Science, Forthcoming
Number of pages: 39 Posted: 10 Jan 2017 Last Revised: 12 Oct 2017
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 381 (84,014)
Citation 1

Abstract:

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Service Systems, Dependence, Fluid Approximation, Bivariate Dependence Order, Copulas, Capacity Sizing

2.

Bundle Pricing of Congested Services

Number of pages: 46 Posted: 23 Oct 2018
Chenguang (Allen) Wu and Luyi Yang
Hong Kong University of Science and Technology and Johns Hopkins University - Carey Business School
Downloads 134 (231,829)

Abstract:

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service operations, pricing, bundling, queueing

3.

Digital Piracy and Bundling of Information Goods

Number of pages: 47 Posted: 01 Apr 2019 Last Revised: 04 Jul 2020
Chenguang (Allen) Wu, Chen Jin and Atanu Lahiri
Hong Kong University of Science and Technology, National University of Singapore and University of Texas Dallas
Downloads 76 (339,471)

Abstract:

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Information goods, piracy, pricing, bundling

4.

Service Pricing When Customers Collude

Number of pages: 45 Posted: 07 Nov 2018
Chen Jin, Senthil K. Veeraraghavan and Chenguang (Allen) Wu
National University of Singapore, University of Pennsylvania - The Wharton School - Operations, Information and Decisions and Hong Kong University of Science and Technology
Downloads 67 (363,904)

Abstract:

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service operation, queuing game, collusion, groups, pricing, priority

5.

When Service Times Depend on Customers' Delays: A Solution to Two Empirical Challenges

Number of pages: 23 Posted: 24 May 2019
Chenguang (Allen) Wu, Achal Bassamboo and Ohad Perry
Hong Kong University of Science and Technology, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 45 (437,312)

Abstract:

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service systems, dependence of service times on delay, censored data

6.

Add-on Pricing: A Queuing Perspective

Number of pages: 43 Posted: 16 Apr 2020
Chenguang (Allen) Wu, Chen Jin and Ying-Ju Chen
Hong Kong University of Science and Technology, National University of Singapore and Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management
Downloads 27 (520,048)

Abstract:

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add-on services, congestion effects, queuing game, revenue management

7.

Selling Multiple Units to Strategic Customers

Number of pages: 40 Posted: 30 Mar 2020
Chen Jin, Qian Liu and Chenguang (Allen) Wu
National University of Singapore, Dept. of IEDA, HKUST, Hong Kong and Hong Kong University of Science and Technology
Downloads 21 (556,268)

Abstract:

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multi-unit purchase, strategic customer behavior, price commitment, dynamic pricing

8.

Optimally Scheduling Heterogeneous Impatient Customers

Number of pages: 34 Posted: 15 Jun 2020
Achal Bassamboo, Ramandeep S. Randhawa and Chenguang (Allen) Wu
Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS), University of Southern California and Hong Kong University of Science and Technology
Downloads 9 (635,432)

Abstract:

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multi-class queues, stochastic control, optimization, priority, approximations