Noyan Ilk

Florida State University

Tallahasse, FL 32306

United States

SCHOLARLY PAPERS

4

DOWNLOADS

288

SSRN CITATIONS

2

CROSSREF CITATIONS

0

Scholarly Papers (4)

1.

When More Is Less: Field Evidence on Unintended Consequences of Multitasking

Management Science, Forthcoming
Number of pages: 46 Posted: 16 Feb 2017
University of Arizona - Department of Management Information Systems, Florida State University, Scheller College of Business, Georgia Institute of Technology and Chinese University of Hong Kong, Shenzhen
Downloads 207 (214,155)
Citation 2

Abstract:

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Multitasking, Customer Satisfaction, Service Operations, Information Systems

2.

Need for Speed, but How Much Does It Cost? Unpacking the Fee-Speed Relationship in Bitcoin Transactions

Journal of Operations Management, Forthcoming
Number of pages: 51 Posted: 06 May 2022 Last Revised: 23 May 2022
Guangzhi Shang, Noyan Ilk and Shaokun Fan
Florida State University - College of Business, Florida State University and Oregon State University - College of Business
Downloads 67 (478,498)

Abstract:

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congested service system; service speed; service fee; name your own price (NYOP); pay what you want (PWYW); blockchain; cryptocurrency

3.

The Impact of Waiting on Customer-Instigated Service Time: Field Evidence from a Live-chat Contact Center

Journal of Operations Management, Forthcoming
Number of pages: 63 Posted: 27 Jun 2022
Noyan Ilk and Guangzhi Shang
Florida State University and Florida State University - College of Business
Downloads 14 (790,478)

Abstract:

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service co-production, people operations, contact center, waiting time, service time, instant messaging, live-chat

4.

Matching Customer Inquiry with Agent Specialty: A Text-Analytic Framework to Reduce Routing Transfer Rates in Online Service Centers

Posted: 01 Nov 2017 Last Revised: 27 Apr 2018
Paulo Goes, Noyan Ilk and Guangzhi Shang
University of Arizona - Department of Management Information Systems, Florida State University and Florida State University - College of Business

Abstract:

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