Noyan Ilk

Florida State University

Tallahasse, FL 32306

United States

  • Florida State University

SCHOLARLY PAPERS

5

DOWNLOADS

694

TOTAL CITATIONS
Rank 48,837

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Top 48,837

in Total Papers Citations

19

Scholarly Papers (5)

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1.

When More Is Less: Field Evidence on Unintended Consequences of Multitasking

Management Science, Forthcoming
Number of pages: 46 Posted: 16 Feb 2017
Paulo Goes, Noyan Ilk, Mingfeng Lin and J. Leon Zhao
University of Arizona - Department of Management Information Systems, Florida State University, Georgia Institute of Technology - Scheller College of Business and Chinese University of Hong Kong, Shenzhen
Downloads 268 (245,800)
Citation 10

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Multitasking, Customer Satisfaction, Service Operations, Information Systems

2.

Need for Speed, but How Much Does It Cost? Unpacking the Fee-Speed Relationship in Bitcoin Transactions

Journal of Operations Management, Forthcoming
Number of pages: 51 Posted: 06 May 2022 Last Revised: 23 May 2022
Guangzhi Shang, Noyan Ilk and Shaokun Fan
Florida State University - College of Business, Florida State University and Oregon State University - College of Business
Downloads 188 (346,092)
Citation 5

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congested service system; service speed; service fee; name your own price (NYOP); pay what you want (PWYW); blockchain; cryptocurrency

3.

From Data Processing to Blockchain Networking: A Recount and Projection of Information Systems Research

Number of pages: 24 Posted: 27 Mar 2023 Last Revised: 21 Sep 2023
Shaokun Fan, Noyan Ilk, Ruiyun Rayna Xu, Akhil Kumar and J. Leon Zhao
Oregon State University - College of Business, Florida State University, Farmer School of Business, Miami University, Pennsylvania State University and Chinese University of Hong Kong, Shenzhen
Downloads 155 (410,037)

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Evolution of Research, Information Systems, Blockchain, Metaverse, NFT, Cryptocurrency, Topic Modeling, Web 3.0

4.

The Impact of Waiting on Customer-Instigated Service Time: Field Evidence from a Live-chat Contact Center

Journal of Operations Management, Forthcoming
Number of pages: 63 Posted: 27 Jun 2022
Noyan Ilk and Guangzhi Shang
Florida State University and Florida State University - College of Business
Downloads 83 (647,695)
Citation 4

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service co-production, people operations, contact center, waiting time, service time, instant messaging, live-chat

5.

Matching Customer Inquiry with Agent Specialty: A Text-Analytic Framework to Reduce Routing Transfer Rates in Online Service Centers

Posted: 01 Nov 2017 Last Revised: 27 Apr 2018
Paulo Goes, Noyan Ilk and Guangzhi Shang
University of Arizona - Department of Management Information Systems, Florida State University and Florida State University - College of Business

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