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Penny Law

Independent

United States

SCHOLARLY PAPERS

2

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825

TOTAL CITATIONS

0

Scholarly Papers (2)

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1.

Information Technology Act in India: e-Commerce Value Chain Analysis

Kalia, P., Arora, R. and Law, P. (2016), “Information Technology Act in India: e-Commerce value chain analysis”, NTUT Journal of Intellectual Property Law and Management, Vol. 5 No. 2, pp. 55–97.
Number of pages: 43 Posted: 27 Mar 2017
Prateek Kalia, Richa Arora and Penny Law
Masaryk University - Faculty of Economics and Administration, Independent and Independent
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E-commerce, India, Legal, Regulatory, IT Act

2.

Determining Impact of Demographics on Perceived Service Quality in Online Retail

Kalia, P., Law, P. and Arora, R. (2017), “Determining impact of demographics on perceived service quality in online retail”, in Khosrow-Pour, M. (Ed.), Encyclopedia of Information Science and Technology, 4th ed., IGI Global, Hershey, Pennsylvania (USA)
Posted: 26 Jun 2017 Last Revised: 16 Jun 2019
Prateek Kalia, Penny Law and Richa Arora
Masaryk University - Faculty of Economics and Administration, Independent and Independent

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demographics, e-service quality, online retail