Samantha Keppler

University of Michigan Stephen M. Ross School of Business

Assistant Professor

701 Tappan St

Ann Arbor, MI 48109-1234

United States

  • University of Michigan Stephen M. Ross School of Business

SCHOLARLY PAPERS

11

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Rank 19,012

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Top 19,012

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5,319

TOTAL CITATIONS
Rank 37,646

SSRN RANKINGS

Top 37,646

in Total Papers Citations

27

Scholarly Papers (11)

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1.

Backwards Planning with Generative AI: Case Study Evidence from US K12 Teachers

Number of pages: 34 Posted: 16 Sep 2024
Samantha Keppler, Wichinpong Park Sinchaisri and Clare Snyder
University of Michigan Stephen M. Ross School of Business, University of California, Berkeley - Operations and Information Technology Management Group and University of Michigan, Stephen M. Ross School of Business
Downloads 2,463 (11,802)

Abstract:

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generative AI, productivity, workflow, education operations, algorithm aversion

2.

Algorithm Reliance, Fast and Slow

Number of pages: 56 Posted: 06 Apr 2022 Last Revised: 02 Jun 2024
Clare Snyder, Samantha Keppler and Stephen Leider
University of Michigan, Stephen M. Ross School of Business, University of Michigan Stephen M. Ross School of Business and University of Michigan, Stephen M. Ross School of Business
Downloads 624 (86,303)
Citation 4

Abstract:

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behavioral operations, human-algorithm interaction, service operations, queueing systems

3.

Crowdfunding the Front Lines: An Empirical Study of Teacher-Driven School Improvement

Keppler, S. M., Li, J., & Wu, D. (2022). Crowdfunding the Front Lines: An Empirical Study of Teacher-Driven School Improvement. Management Science, 68(12), 8809-8828.
Number of pages: 48 Posted: 13 Apr 2020 Last Revised: 09 Mar 2023
Samantha Keppler, Jun Li and Di (Andrew) Wu
University of Michigan Stephen M. Ross School of Business, University of Michigan, Stephen M. Ross School of Business and University of Michigan, Stephen M. Ross School of Business
Downloads 613 (88,274)
Citation 11

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front-line worker, crowdfunding, service operations, education operations, non-profit operations, quasi-experiment

4.

A Replication Study of Operations Management Experiments in Management Science

Management Science 69(9):4977-4991.
Number of pages: 51 Posted: 17 Jun 2022 Last Revised: 09 Nov 2023
Andrew M. Davis, Blair Flicker, Kyle B. Hyndman, Elena Katok, Samantha Keppler, Stephen Leider, Xiaoyang Long and Jordan Tong
Samuel Curtis Johnson Graduate School of Management, Cornell University, Darla Moore School of Business, University of South Carolina, University of Texas at Dallas, University of Texas at Dallas, University of Michigan Stephen M. Ross School of Business, University of Michigan, Stephen M. Ross School of Business, University of Wisconsin - Madison - School of Business and Wisconsin School of Business
Downloads 492 (116,358)
Citation 9

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Replication, Operations Management, Experiments, Management Science Replication Project

5.

Stopping the Revolving Door: An Empirical and Textual Study of Crowdfunding and Teacher Turnover

Number of pages: 47 Posted: 08 Nov 2021
Samantha Keppler, Jun Li and Di (Andrew) Wu
University of Michigan Stephen M. Ross School of Business, University of Michigan, Stephen M. Ross School of Business and University of Michigan, Stephen M. Ross School of Business
Downloads 393 (151,072)
Citation 3

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teacher retention, crowdfunding, public sector operations, empirical research, textual analysis

6.

Building Relational Confidence in Remote and Hybrid Work Arrangements: Novel Ways to Use Digital Technologies to Foster Knowledge Sharing

Number of pages: 47 Posted: 11 Apr 2017 Last Revised: 05 Apr 2023
Samantha Keppler and Paul M. Leonardi
University of Michigan Stephen M. Ross School of Business and University of California, Santa Barbara
Downloads 236 (257,826)

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Communication Visibility; Social Networks; Digital Collaboration

7.

Little’s Law and Educational Inequality: A Comparative Case Study of Teacher Workaround Productivity

Forthcoming in Management Science
Number of pages: 41 Posted: 18 Feb 2021 Last Revised: 09 Mar 2023
Samantha Keppler
University of Michigan Stephen M. Ross School of Business
Downloads 164 (359,491)

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workarounds, frontline workers, education operations, nonprofit operations, service operations

8.

Contextual Trustworthiness of Organizational Partners: Evidence from Nine School Networks

Keppler, S. M., Smilowitz, K. R., & Leonardi, P. M. (2021). Contextual trustworthiness of organizational partners: Evidence from nine school networks. Manufacturing & Service Operations Management, 23(4), 974-988.
Number of pages: 37 Posted: 10 Apr 2017 Last Revised: 05 Apr 2023
Samantha Keppler, Karen Smilowitz and Paul M. Leonardi
University of Michigan Stephen M. Ross School of Business, Northwestern University - Department of Industrial Engineering and Management Sciences and University of California, Santa Barbara
Downloads 150 (387,342)

Abstract:

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Behavioral Operations, Non-Profit Management, Education Operations

9.

Making ChatGPT Work For Me

Number of pages: 24 Posted: 24 Jul 2024 Last Revised: 31 Oct 2024
Samantha Keppler, Wichinpong Park Sinchaisri and Clare Snyder
University of Michigan Stephen M. Ross School of Business, University of California, Berkeley - Operations and Information Technology Management Group and University of Michigan, Stephen M. Ross School of Business
Downloads 100 (526,797)

Abstract:

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K12 education, generative AI, human-computer interaction

10.

Beggar, Builder, and Beneficiary: How Dependent Organizations Reclaim Power by Resourcing Relationships

Number of pages: 57 Posted: 24 Nov 2021 Last Revised: 07 May 2024
Samantha Keppler and Paul M. Leonardi
University of Michigan Stephen M. Ross School of Business and University of California, Santa Barbara
Downloads 55 (730,122)

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resource dependence; resourcing; power

11.

A New Formula for Measuring School Partnership Inequities

Number of pages: 9 Posted: 17 Apr 2023
Samantha Keppler
University of Michigan Stephen M. Ross School of Business
Downloads 29 (925,139)

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