Emma (Junhong) Wang

Bentley University

175 Forest Street

Waltham, MA 02145

United States

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Service, Emotional Labor, and Mindfulness

Business Horizons, Vol. 59, No. 6, December 2016
Number of pages: 15 Posted: 14 Apr 2017
Emma (Junhong) Wang, Pierre R. Berthon, Leyland Pitt and Ian P. McCarthy
Bentley University, Bentley University, Simon Fraser University - Segal Graduate School of Business and Simon Fraser University (SFU) - Beedie School of Business
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Abstract:

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Mindfulness, Emotional Labour, Services, Service Operations, Hospitality, Creativity, Improvisation, Acting, Well Being