Michelle Y. Lu

McGill University

1001 Sherbrooke St. W

Montreal, Quebec H3A 1G5

Canada

SCHOLARLY PAPERS

3

DOWNLOADS

480

SSRN CITATIONS

0

CROSSREF CITATIONS

0

Scholarly Papers (3)

1.

Information Design of Online Platforms

HKUST Business School Research Paper No. 2022-070
Number of pages: 31 Posted: 13 Jul 2022 Last Revised: 30 Nov 2022
T. Tony Ke, Song Lin and Michelle Y. Lu
The Chinese University of Hong Kong (CUHK), Hong Kong University of Science & Technology (HKUST) - Department of Marketing and McGill University
Downloads 332 (141,682)

Abstract:

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information design, platform design, product recommendation, personalization, targeting, online advertising, consumer search

2.

CRM and AI in Time of Crisis

Harvard Business School Marketing Unit Working Paper Forthcoming
Number of pages: 46 Posted: 03 Dec 2021
Michelle Y. Lu and Navid Mojir
McGill University and Harvard Business School
Downloads 148 (302,187)

Abstract:

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Artificial Intelligence (AI), B2B marketing, decision authority, crisis marketing, intra-organizational conflict, customer relationship management, Covid-19 pandemic

Abstract:

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Inbound marketing, content marketing, consumer search, search prominence, search hold-up