Cindy Chan

University of Toronto - Marketing

United States

  • University of Toronto - Marketing

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Thanks for Nothing: Expressing Gratitude Invites Exploitation by Competitors

Harvard PON Working Paper
Posted: 03 Jun 2017 Last Revised: 30 Jan 2018
Jeremy Yip, Kelly Kiyeon Lee, Cindy Chan and Alison Brooks
University of Pennsylvania - Operations & Information Management Department, Oklahoma State University - Stillwater - Spears School of Business, University of Toronto - Marketing and HBS Negotiations, Organizations and Markets Unit

Abstract:

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Gratitude, Forgiveness, Negotiations, Ethics, Emotion