Dennis Ahrholdt

HSBA Hamburg School of Business Administration

Adolphsplatz 1

Hamburg, 20457

Germany

SCHOLARLY PAPERS

2

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Scholarly Papers (2)

1.

Enhancing Loyalty: When Improving Consumer Satisfaction and Delight Matters

Journal of Business Research, 94, 18-27 (2019)
Posted: 04 Jun 2019
Dennis Ahrholdt, Siggi Gudergan and Christian M. Ringle
HSBA Hamburg School of Business Administration, Newcastle Business School and Hamburg University of Technology (TUHH)

Abstract:

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Delight, Satisfaction, Loyalty, Prior consumption experience, PLS-SEM, Nonlinear effects

2.

Enhancing Service Loyalty: The Roles of Delight, Satisfaction, and Service Quality

Journal of Travel Research, Vol. 56, No. 4, pp. 436-450, 2017
Posted: 13 Jun 2017
Dennis Ahrholdt, Siggi Gudergan and Christian M. Ringle
HSBA Hamburg School of Business Administration, Newcastle Business School and Hamburg University of Technology (TUHH)

Abstract:

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Loyalty, Delight, Satisfaction, Quality, Experience, PLS Path Modeling