Jamol Pender

Cornell University - School of Operations Research and Industrial Engineering

Ithaca, NY

United States

  • Cornell University - School of Operations Research and Industrial Engineering

SCHOLARLY PAPERS

8

DOWNLOADS

458

SSRN CITATIONS

2

CROSSREF CITATIONS

1

Scholarly Papers (8)

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1.

A Stochastic Model for Electric Scooter Systems

Number of pages: 43 Posted: 18 May 2020
Jamol Pender, Shuang Tao and Anders Wikum
Cornell University - School of Operations Research and Industrial Engineering, Cornell University - Operations Research & Industrial Engineering and affiliation not provided to SSRN
Downloads 148 (314,131)
Citation 2

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2.

The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes

USC Marshall School of Business Research Paper Sponsored by iORB, No. Forthcoming
Number of pages: 63 Posted: 10 Apr 2021 Last Revised: 27 Mar 2023
Andrew Daw, Antonio Castellanos, Galit Yom-Tov, Jamol Pender and Leor Gruendlinger
University of Southern California - Marshall School of Business, Technion-Israel Institute of Technology, Technion-Israel Institute of Technology, Cornell University - School of Operations Research and Industrial Engineering and affiliation not provided to SSRN
Downloads 147 (315,875)
Citation 1

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Service interaction, contact centers, co-production, behavior, Hawkes process cluster

3.

A Stochastic Analysis of Bike Sharing Systems

Number of pages: 63 Posted: 29 Aug 2017 Last Revised: 22 Apr 2020
Shuang Tao and Jamol Pender
Cornell University - Operations Research & Industrial Engineering and Cornell University - School of Operations Research and Industrial Engineering
Downloads 83 (472,203)
Citation 4

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4.

The Impact of Smartphone Apps on Bike Sharing Systems

Number of pages: 53 Posted: 18 May 2020
Shuang Tao and Jamol Pender
Cornell University - Operations Research & Industrial Engineering and Cornell University - School of Operations Research and Industrial Engineering
Downloads 59 (567,608)
Citation 4

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5.

Queueing Management for Reducing the Overlaps of Customers in Service Systems

Number of pages: 62 Posted: 16 Mar 2023
Jin Xu, Young Myoung Ko, Min Kong and Jamol Pender
Huazhong University of Science and Technology - School of Management, Pohang University of Science and Technology, Anhui Normal University and Cornell University - School of Operations Research and Industrial Engineering
Downloads 21 (805,379)

Abstract:

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Service systems, Pandemic risk, Customer overlaps, Queueing management

6.

On the Distributions of Infinite Server Queues With Batch Arrivals

Posted: 22 May 2018 Last Revised: 31 Mar 2021
Andrew Daw and Jamol Pender
Cornell University - School of Operations Research and Industrial Engineering and Cornell University - School of Operations Research and Industrial Engineering

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Queues, Batch Arrivals, Infinite Server

7.

New Perspectives on the Erlang-A Queue

Posted: 27 Dec 2017
Andrew Daw and Jamol Pender
Cornell University - School of Operations Research and Industrial Engineering and Cornell University - School of Operations Research and Industrial Engineering

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Queueing Theory, Non-Stationary, Erlang-A, Abandonment, Approximation

8.

Queues Driven by Hawkes Processes

Stochastic Systems, Forthcoming
Posted: 19 Jul 2017 Last Revised: 31 Mar 2021
Andrew Daw and Jamol Pender
Cornell University - School of Operations Research and Industrial Engineering and Cornell University - School of Operations Research and Industrial Engineering

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Infinite-Server Queues, Hawkes Processes, Phase-type Distributions, Moments