Yichen Tu

University of North Carolina (UNC) at Chapel Hill

102 Ridge Road

Chapel Hill, NC NC 27514

United States

  • University of North Carolina (UNC) at Chapel Hill

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Pooled vs. Dedicated Queues When Customers Are Delay-Sensitive

Sunar, N., Tu, Y. and Ziya, S., 2021. Pooled vs. Dedicated Queues when Customers Are Delay-Sensitive. Management Science. 67(6), pp.3785-3802
Number of pages: 72 Posted: 26 Jul 2017 Last Revised: 05 Aug 2021
Nur Sunar, Yichen Tu and Serhan Ziya
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill and Department of Statistics and Operations Research
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Abstract:

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pooled queue, dedicated queues, customer balking, rational customers, delay-sensitive customers, observable queues