Serhan Ziya

Department of Statistics and Operations Research

Professor

102 Ridge Road

Chapel Hill, NC NC 27514

United States

http://www.unc.edu/~ziya/

SCHOLARLY PAPERS

6

DOWNLOADS

1,249

TOTAL CITATIONS

11

Scholarly Papers (6)

1.

Pooled vs. Dedicated Queues When Customers Are Delay-Sensitive

Sunar, N., Tu, Y. and Ziya, S., 2021. Pooled vs. Dedicated Queues when Customers Are Delay-Sensitive. Management Science. 67(6), pp.3785-3802
Number of pages: 72 Posted: 26 Jul 2017 Last Revised: 05 Aug 2021
Nur Sunar, Yichen Tu and Serhan Ziya
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill and Department of Statistics and Operations Research
Downloads 618 (94,367)
Citation 9

Abstract:

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pooled queue, dedicated queues, customer balking, rational customers, delay-sensitive customers, observable queues

2.

Data-driven Population Tracking in Large Service Systems

Kenan Institute of Private Enterprise Research Paper No. 4748063
Number of pages: 64 Posted: 06 Mar 2024 Last Revised: 08 Mar 2024
Duke University, Duke University - Fuqua School of Business, University of North Carolina Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill - Department of Statistics and Operation Research and Department of Statistics and Operations Research
Downloads 219 (300,855)

Abstract:

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Service systems, Internet of Things, people counters, data-driven tracking, change-point detection, inspections

3.

Assigning Priorities (or Not) in Service Systems with Nonlinear Waiting Costs

Number of pages: 46 Posted: 03 May 2019
Huiyin Ouyang, Nilay Argon and Serhan Ziya
The University of Hong Kong (HKU) - Faculty of Business and Economics, University of North Carolina (UNC) at Chapel Hill and Department of Statistics and Operations Research
Downloads 154 (413,440)
Citation 2

Abstract:

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Priority assignment, nonlinear cost, quadratic cost, c-mu rule

4.

Test allocation and pool composition in heterogenous populations under strict capacity constraints

Number of pages: 35 Posted: 21 Sep 2020 Last Revised: 14 May 2025
Alex Mills and Serhan Ziya
City University of New York (CUNY) - Narendra Paul Loomba Department of Management and Department of Statistics and Operations Research
Downloads 150 (424,904)

Abstract:

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healthcare operations, pandemic operations, pooled testing, group testing

5.

Dynamic Resource Allocation in Urban Search and Rescue Operations

HKU Jockey Club Enterprise Sustainability Global Research Institute Paper No. 2024/014
Number of pages: 48 Posted: 19 Dec 2024
The University of Hong Kong (HKU) - Faculty of Business and Economics, Walmart Global Tech, University of North Carolina (UNC) at Chapel Hill and Department of Statistics and Operations Research
Downloads 64 (750,472)

Abstract:

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Resource allocation, prioritization, Markov decision processes, restless bandits, urban search and rescue operations, scheduling with deadlines

6.

Show-Up Profiles for Scheduled Services: Estimation and Applications

Number of pages: 34 Posted: 14 Feb 2025
Duke University, Duke University - Fuqua School of Business, University of North Carolina Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill - Department of Statistics and Operation Research and Department of Statistics and Operations Research
Downloads 44 (898,592)

Abstract:

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service operations, stochastic methods, transportation