Serhan Ziya

Department of Statistics and Operations Research

Professor

102 Ridge Road

Chapel Hill, NC NC 27514

United States

http://www.unc.edu/~ziya/

SCHOLARLY PAPERS

3

DOWNLOADS

239

SSRN CITATIONS

1

CROSSREF CITATIONS

0

Scholarly Papers (3)

1.

Pooled versus Dedicated Queues When Customers Are Delay-Sensitive

Number of pages: 72 Posted: 26 Jul 2017 Last Revised: 27 Jan 2020
Nur Sunar, Yichen Tu and Serhan Ziya
University of North Carolina (UNC) at Chapel Hill - Kenan-Flagler Business School, University of North Carolina (UNC) at Chapel Hill and Department of Statistics and Operations Research
Downloads 171 (192,281)

Abstract:

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pooled queue, dedicated queues, customer balking, rational customers, delay-sensitive customers, observable queues

2.

When to Triage in Service Systems with Hidden Customer Class Identities?

Number of pages: 32 Posted: 27 Mar 2019
Zhankun Sun, Nilay Argon and Serhan Ziya
City University of Hong Kong (CityUHK) - Department of Management Sciences, University of North Carolina (UNC) at Chapel Hill and Department of Statistics and Operations Research
Downloads 52 (418,847)
Citation 1

Abstract:

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Priority Queues, Triage, Optimal Control, Markov Decision Processes

3.

Assigning Priorities (or Not) in Service Systems with Nonlinear Waiting Costs

Number of pages: 46 Posted: 03 May 2019
Huiyin Ouyang, Nilay Argon and Serhan Ziya
The University of Hong Kong - Faculty of Business and Economics, University of North Carolina (UNC) at Chapel Hill and Department of Statistics and Operations Research
Downloads 16 (593,608)

Abstract:

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Priority assignment, nonlinear cost, quadratic cost, c-mu rule