Guangzhi Shang

Florida State University - College of Business

Associate Professor of Operations Management

423 Rovetta Business Building

Tallahassee, FL 32306-1110

United States

SCHOLARLY PAPERS

10

DOWNLOADS

1,302

SSRN CITATIONS
Rank 30,992

SSRN RANKINGS

Top 30,992

in Total Papers Citations

32

CROSSREF CITATIONS

4

Scholarly Papers (10)

1.

Causal Inference under Selection on Observables in Operations Management Research: Matching Methods and Synthetic Controls

Number of pages: 43 Posted: 27 Dec 2022 Last Revised: 04 Jun 2024
Leeds School of Business, University of Colorado Boulder, University of Notre Dame - Mendoza College of Business - IT, Analytics, and Operations Department, Florida State University - College of Business and University of Texas at San Antonio - College of Business - Department of Economics
Downloads 375 (153,786)
Citation 1

Abstract:

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Selection on observables, propensity score matching, coarsened exact matching, synthetic controls, method review

2.

Strategic Behavior for Hotel Standby Upgrade Programs: Empirical Evidence and Pricing Implications

Number of pages: 42 Posted: 28 Jun 2019 Last Revised: 16 Jun 2021
Ovunc Yilmaz, Mark Ferguson, Pelin Pekgun and Guangzhi Shang
Leeds School of Business, University of Colorado Boulder, University of South Carolina - Department of Management Science, Wake Forest University - Schools of Business and Florida State University - College of Business
Downloads 192 (293,875)
Citation 3

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hotel revenue management, management of technology, digital upgrades, strategic behavior, loyalty programs

3.

Gender and Workload Choices: Evidence from the Real Estate Brokerage Industry

Number of pages: 38 Posted: 03 Oct 2022 Last Revised: 29 Dec 2023
Guangzhi Shang, Yanting Wu and Tingyu Zhou
Florida State University - College of Business, Saint Mary's University, Canada - Department of Finance, Information Systems & Management Science and Florida State University
Downloads 161 (343,072)

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Workload, Diversity, Equity, and Inclusion (DEI), Gender Pay Gap, Real Estate Brokerage

4.

Using Transactions Data to Improve Consumer Returns Forecasting

Number of pages: 37 Posted: 09 Jan 2020
Florida State University - College of Business, Ohio State University (OSU), University of South Carolina - Department of Management Science and University of Tennessee, Knoxville - Haslam College of Business
Downloads 150 (363,739)
Citation 3

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Consumer Returns, Closed-Loop Supply Chains, Retail Operations, Forecasting

5.

Need for Speed, but How Much Does It Cost? Unpacking the Fee-Speed Relationship in Bitcoin Transactions

Journal of Operations Management, Forthcoming
Number of pages: 51 Posted: 06 May 2022 Last Revised: 23 May 2022
Guangzhi Shang, Noyan Ilk and Shaokun Fan
Florida State University - College of Business, Florida State University and Oregon State University - College of Business
Downloads 136 (395,406)
Citation 5

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congested service system; service speed; service fee; name your own price (NYOP); pay what you want (PWYW); blockchain; cryptocurrency

6.

Order Basket Contents and Consumer Returns

Forthcoming in Decision Sciences
Number of pages: 50 Posted: 05 Dec 2022
Shanghai Jiao Tong University (SJTU) - Antai College of Economics and Management, Florida State University - College of Business, Shanghai Jiao Tong University (SJTU) - Antai College of Economics and Management and University of Tennessee, Knoxville - Haslam College of Business
Downloads 129 (409,660)

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Online Retailing, Product Returns, Order Basket, Association Rule, Multi-Method Research

7.

How Much Do Online Consumers Really Value Free Product Returns? Evidence from eBay

Journal of Operations Management, Forthcoming
Number of pages: 52 Posted: 21 Aug 2017
Florida State University - College of Business, Wake Forest University - Schools of Business, University of South Carolina - Department of Management Science and University of Tennessee, Knoxville - Haslam College of Business
Downloads 113 (452,329)
Citation 18

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Consumer Returns, Online Retailing, Marketing-Operations Interface, eBay

8.

The Impact of Waiting on Customer-Instigated Service Time: Field Evidence from a Live-chat Contact Center

Journal of Operations Management, Forthcoming
Number of pages: 63 Posted: 27 Jun 2022
Noyan Ilk and Guangzhi Shang
Florida State University and Florida State University - College of Business
Downloads 46 (745,870)
Citation 2

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service co-production, people operations, contact center, waiting time, service time, instant messaging, live-chat

9.

Relationship between Package Delivery Speed and Product Returns Revisited: Endogeneity, Nonlinearity, and Heterogeneity

Posted: 08 Aug 2022 Last Revised: 22 Dec 2023
Shanghai Jiao Tong University (SJTU) - Antai College of Economics and Management, Florida State University - College of Business, Shanghai Jiao Tong University (SJTU) - Antai College of Economics and Management, Southwestern University of Finance and Economics and South China University of Technology - School of Business Administration
Downloads 0 (1,156,600)

Abstract:

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Product return, order delivery speed, subjective time perception, retail operations

10.

Matching Customer Inquiry with Agent Specialty: A Text-Analytic Framework to Reduce Routing Transfer Rates in Online Service Centers

Posted: 01 Nov 2017 Last Revised: 27 Apr 2018
Paulo Goes, Noyan Ilk and Guangzhi Shang
University of Arizona - Department of Management Information Systems, Florida State University and Florida State University - College of Business

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