Guangzhi Shang

Florida State University - College of Business

Assistant Professor of Operations Management

423 Rovetta Business Building

Tallahassee, FL 32306-1110

United States

SCHOLARLY PAPERS

4

DOWNLOADS

116

SSRN CITATIONS

3

CROSSREF CITATIONS

3

Scholarly Papers (4)

1.

How Much Do Online Consumers Really Value Free Product Returns? Evidence from eBay

Journal of Operations Management, Forthcoming
Number of pages: 52 Posted: 21 Aug 2017
Florida State University - College of Business, University of South Carolina - Department of Management Science, University of South Carolina - Department of Management Science and University of Tennessee, Knoxville - Haslam College of Business
Downloads 72 (340,058)
Citation 3

Abstract:

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Consumer Returns, Online Retailing, Marketing-Operations Interface, eBay

2.

Empirically Estimating Strategic Behavior for Hotel Standby Upgrade Programs

Number of pages: 36 Posted: 28 Jun 2019 Last Revised: 10 Sep 2019
Ovunc Yilmaz, Mark Ferguson, Pelin Pekgun and Guangzhi Shang
University of Notre Dame - Mendoza College of Business - IT, Analytics, and Operations Department, University of South Carolina - Department of Management Science, University of South Carolina - Department of Management Science and Florida State University - College of Business
Downloads 34 (470,886)

Abstract:

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hotel revenue management, upgrades, strategic behavior, loyalty programs

3.

Using Transactions Data to Improve Consumer Returns Forecasting

Number of pages: 37 Posted: 09 Jan 2020
Florida State University - College of Business, The Ohio State University - Fisher College of Business, University of South Carolina - Department of Management Science and University of Tennessee, Knoxville - Haslam College of Business
Downloads 10 (611,330)

Abstract:

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Consumer Returns, Closed-Loop Supply Chains, Retail Operations, Forecasting

4.

Matching Customer Inquiry with Agent Specialty: A Text-Analytic Framework to Reduce Routing Transfer Rates in Online Service Centers

Posted: 01 Nov 2017 Last Revised: 27 Apr 2018
Paulo Goes, Noyan Ilk and Guangzhi Shang
University of Arizona - Department of Management Information Systems, Florida State University and Florida State University - College of Business

Abstract:

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