Trevor R. Roycroft

Ohio University - J. Warren McClure School of Communication Systems Management

Associate Professor

9 South College St.

Athens, OH 45701

United States

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Scholarly Papers (1)

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Trouble Reports as an Indicator of Service Quality: The Influence of Competition, Technology, and Regulation

Telecommunications Policy, Vol. 24, pp. 947-967, 2000
Number of pages: 21 Posted: 13 Feb 2012
Trevor R. Roycroft and Martha Garcia-Murillo
Ohio University - J. Warren McClure School of Communication Systems Management and Syracuse University - School of Information Studies
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Abstract:

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quality of service, network reliability, competition, alternative regulation