Haipeng Shen

The University of Hong Kong - Faculty of Business and Economics

Hong Kong

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Can Customer Arrival Rates Be Modelled by Sine Waves?

Number of pages: 27 Posted: 01 Mar 2018 Last Revised: 29 Apr 2018
Ningyuan Chen, Donald Lee and Haipeng Shen
University of Toronto at Mississauga - Department of Management, Emory University - Goizueta Business School and The University of Hong Kong - Faculty of Business and Economics
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Abstract:

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arrival rate estimation; spectral estimation; nonhomogeneous Poisson process; emergency departments; call centres