3641 Locust Walk
Philadelphia, PA 19104-6365
United States
University of Pennsylvania - The Wharton School
SSRN RANKINGS
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Social Network, Service Operations, Learning
emergency department, ambulance diversion, empirical research, sample selection model, heavy traffic approximation
service competition, structural estimation, operations marketing interface, choice models, queueing
empirical operations, gig economy, incentives, sample selection, behavioral operations
Competition, Service, Industries
outsourcing, service, processes, common, providers
Service Operations, Massive Open Online Courses (MOOCs), Social Interaction, Education, Field Experiments
Behavioral operations, bounded rationality, customer behavior, queueing systems, service operations, social welfare
Competition, Service, Industries, Segmented, Markets
supply chain, information sharing, information distortion, decision deviation, time series, forecast accuracy, empirical forecasting, ARIMA process
service, competition, general, queueing, facilities
price, capacity, decisions, inventory, systems, stochastic, demand
Retrial Behavior, First-Contact Resolution, Customer Service, Service Speed and Quality, Call Center, Empirical Operations Management, Structural Model
marketing, competitive strategy, pricing
baggage fees, airlines, operations management, revenue management
worker poaching, passive recruiting, supply chain, capacity management, staffing
Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation
Cheap Talk, Inventory, Information, Availability, Signaling, Newsvendor
delay announcement; patience time; customer abandonment; structural estimation
dual sourcing; strategic sourcing; experiential learning; inventory management; total landed cost;
delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk
Entropic , Nonparametric, Concave, Production
inventory production, stochastic models, applications, probability, stochastic model applications
Service marketplaces, skill management, flexible resources, price competition, non-cooperative game theory.
Service operations, Fluid models, Asymptotic analysis, Large games, Non-cooperative game theory
