Gad Allon

University of Pennsylvania - The Wharton School

3641 Locust Walk

Philadelphia, PA 19104-6365

United States

SCHOLARLY PAPERS

26

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CITATIONS
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Top 8,522

in Total Papers Citations

53

Scholarly Papers (26)

1.

Managing Service Systems in the Presence of Social Networks

Number of pages: 27 Posted: 14 Oct 2015 Last Revised: 24 Jan 2018
Gad Allon and Dennis Zhang
University of Pennsylvania - The Wharton School and Washington University in St. Louis - John M. Olin Business School
Downloads 377 (73,885)

Abstract:

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Social Network, Service Operations, Learning

2.

The Impact of Size and Occupancy of Hospital on the Extent of Ambulance Diversion: Theory and Evidence

Operations Research, 61 (3), 544-562
Number of pages: 50 Posted: 03 Dec 2009 Last Revised: 31 Jul 2013
Gad Allon, Sarang Deo and Wuqin Lin
University of Pennsylvania - The Wharton School, Indian School of Business (ISB) and Northwestern University - Kellogg School of Management
Downloads 358 (78,433)
Citation 2

Abstract:

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emergency department, ambulance diversion, empirical research, sample selection model, heavy traffic approximation

3.

How Much is a Reduction of Your Customers’ Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods

Manufacturing & Service Operations Management 2011 13:4, 489-507
Number of pages: 20 Posted: 08 Mar 2014
University of Pennsylvania - The Wharton School, Columbia Business School - Decision Risk and Operations and Independent
Downloads 302 (95,078)
Citation 5

Abstract:

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service competition, structural estimation, operations marketing interface, choice models, queueing

4.

Competition in Service Industries

Operations Research, Forthcoming
Number of pages: 42 Posted: 11 Jun 2006
Gad Allon and Awi Federgruen
University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 289 (99,730)
Citation 17

Abstract:

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Competition, Service, Industries

5.

Outsourcing Service Processes to a Common Service Provider Under Price and Time Competition

Number of pages: 55 Posted: 11 Jun 2006
Gad Allon and Awi Federgruen
University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 281 (102,758)
Citation 4

Abstract:

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outsourcing, service, processes, common, providers

6.

Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses

Manufacturing & Service Operations Management, Forthcoming
Number of pages: 36 Posted: 23 Sep 2015 Last Revised: 11 Apr 2017
Washington University in St. Louis - John M. Olin Business School, University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 275 (105,042)

Abstract:

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Service Operations, Massive Open Online Courses (MOOCs), Social Interaction, Education, Field Experiments

Competition in Service Industries with Segmented Markets

Number of pages: 34 Posted: 11 Jun 2006
Gad Allon and Awi Federgruen
University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 155 (181,306)
Citation 9

Abstract:

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Competition, Service, Industries, Segmented, Markets

Competition in Service Industries with Segmented Markets

Management Science, Vol. 55, No. 4, pp. 619-634, 2009, Columbia Business School Research Paper
Number of pages: 16 Posted: 20 Oct 2011
Awi Federgruen and Gad Allon
Columbia Business School - Decision Risk and Operations and University of Pennsylvania - The Wharton School
Downloads 47 (386,901)
Citation 6

Abstract:

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8.

Bounded Rationality in Service Systems

Forthcoming, Manufacturing & Service Operations Management
Number of pages: 23 Posted: 08 Oct 2010 Last Revised: 25 Dec 2012
Carroll School of Management, Boston College, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 201 (144,383)
Citation 3

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Behavioral operations, bounded rationality, customer behavior, queueing systems, service operations, social welfare

9.

Information Sharing in Supply Chains: An Empirical and Theoretical Valuation

Management Science 61(11):2803-2824, 2015
Number of pages: 37 Posted: 06 Oct 2013 Last Revised: 27 Mar 2017
Goizueta Business School, Emory University, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Kellogg School of Management
Downloads 192 (150,009)

Abstract:

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supply chain, information sharing, information distortion, decision deviation, time series, forecast accuracy, empirical forecasting, ARIMA process

10.

Service Competition with General Queueing Facilities

Number of pages: 54 Posted: 11 Jun 2006
Gad Allon and Awi Federgruen
University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 190 (151,482)
Citation 5

Abstract:

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service, competition, general, queueing, facilities

11.

On the Relationship between Price and Capacity Decisions in Inventory Systems with Stochastic Demand

Number of pages: 27 Posted: 11 Jun 2006
Gad Allon and Assaf Zeevi
University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 180 (159,050)

Abstract:

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price, capacity, decisions, inventory, systems, stochastic, demand

12.

Price Competition Under Mixed Multinomial Logit Demand Functions

Management Science, 2013 59:8, 1817-1835, Columbia Business School Research Paper No. 14-15
Number of pages: 20 Posted: 08 Mar 2014
Independent, University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 176 (162,252)

Abstract:

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marketing, competitive strategy, pricing

13.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 32 Posted: 21 Sep 2016
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 173 (164,685)

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Retrial Behavior, First-Contact Resolution, Customer Service, Service Speed and Quality, Call Center, Empirical Operations Management, Structural Model

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baggage fees, airlines, operations management, revenue management

15.

The Impact of Behavioral and Economic Drivers on Gig Economy Workers

Number of pages: 34 Posted: 20 Nov 2018
Gad Allon, Maxime Cohen and Park Sinchaisri
University of Pennsylvania - The Wharton School, New York University (NYU) - Leonard N. Stern School of Business and Massachusetts Institute of Technology (MIT) - School of Engineering
Downloads 131 (212,696)

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empirical operations, gig economy, incentives, sample selection, behavioral operations

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worker poaching, passive recruiting, supply chain, capacity management, staffing

17.
Downloads 101 (251,072)
Citation 1

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Cheap Talk, Inventory, Information, Availability, Signaling, Newsvendor

18.

The Reference Effect of Delay Announcements: A Field Experiment

Kelley School of Business Research Paper No. 17-26
Number of pages: 37 Posted: 05 Apr 2017
Qiuping Yu, Gad Allon and Achal Bassamboo
Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 98 (256,160)

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Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation

19.

'We Will Be Right with You': Managing Customers with Vague Promises

Number of pages: 42 Posted: 20 Oct 2008
Gad Allon, Achal Bassamboo and Itai Gurvich
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University
Downloads 87 (276,392)
Citation 1

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20.

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Management Science, Forthcoming, Kelley School of Business Research Paper No. 15-63
Number of pages: 47 Posted: 29 Aug 2015
Qiuping Yu, Gad Allon and Achal Bassamboo
Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 80 (290,825)

Abstract:

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delay announcement; patience time; customer abandonment; structural estimation

21.

Managing Customer Expectations and Priorities in Service Systems

Number of pages: 55 Posted: 30 Aug 2015
Indiana University - Kelley School of Business - Department of Operation & Decision Technologies, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 73 (306,807)

Abstract:

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delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk

22.

The Mexico-China Sourcing Game: Teaching Global Dual Sourcing

Transactions on Education 2010 INFORMS, Vol. 10, No. 3, May 2010, pp. 105–112
Number of pages: 8 Posted: 08 Jun 2016
Gad Allon and Jan A. Van Mieghem
University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 72 (309,184)

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dual sourcing; strategic sourcing; experiential learning; inventory management; total landed cost;

23.

Nonparametric Estimation of Concave Production Technologies by Entropic Methods

Journal of Applied Econometrics, September 22, 2005
Number of pages: 27 Posted: 20 Jun 2006
University of Pennsylvania - The Wharton School, Georgia Institute of Technology, Hebrew University of Jerusalem - Department of Economics, Technion-Israel Institute of Technology and Georgia Institute of Technology - The H. Milton Stewart School of Industrial & Systems Engineering (ISyE)
Downloads 69 (316,411)
Citation 2

Abstract:

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Entropic , Nonparametric, Concave, Production

24.

Global Dual Sourcing: Tailored Base-Surge Allocation to Near- and Offshore Production

Management Science, Vol. 56, No. 1, January 2010, pp. 110-124
Number of pages: 15 Posted: 07 Feb 2013 Last Revised: 12 Dec 2013
Gad Allon and Jan A. Van Mieghem
University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 53 (360,923)
Citation 3

Abstract:

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inventory production, stochastic models, applications, probability, stochastic model applications

25.

Skill Management in Large-Scale Service Marketplaces

Number of pages: 47 Posted: 23 Sep 2015 Last Revised: 29 Mar 2017
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 47 (380,141)

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Service marketplaces, skill management, flexible resources, price competition, non-cooperative game theory.

26.

Large-Scale Service Marketplaces: The Role of the Moderating Firm

Management Science, 58 (10), 2012
Number of pages: 33 Posted: 23 Jul 2015
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 20 (497,527)
Citation 1

Abstract:

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Service operations, Fluid models, Asymptotic analysis, Large games, Non-cooperative game theory