Gad Allon

University of Pennsylvania - The Wharton School

3641 Locust Walk

Philadelphia, PA 19104-6365

United States

SCHOLARLY PAPERS

30

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5,920

SSRN CITATIONS
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SSRN RANKINGS

Top 4,322

in Total Papers Citations

69

CROSSREF CITATIONS

206

Scholarly Papers (30)

1.

The Impact of Behavioral and Economic Drivers on Gig Economy Workers

Number of pages: 40 Posted: 20 Nov 2018 Last Revised: 29 Oct 2019
University of Pennsylvania - The Wharton School, Desautels Faculty of Management, McGill University and Massachusetts Institute of Technology (MIT) - School of Engineering
Downloads 902 (27,697)
Citation 10

Abstract:

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empirical and behavioral operations, gig economy, incentives, sample selection

2.

Managing Service Systems in the Presence of Social Networks

Number of pages: 27 Posted: 14 Oct 2015 Last Revised: 24 Jan 2018
Gad Allon and Dennis Zhang
University of Pennsylvania - The Wharton School and Washington University in St. Louis - John M. Olin Business School
Downloads 406 (77,922)
Citation 15

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Social Network, Service Operations, Learning

3.

How Much is a Reduction of Your Customers’ Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods

Manufacturing & Service Operations Management 2011 13:4, 489-507
Number of pages: 20 Posted: 08 Mar 2014
University of Pennsylvania - The Wharton School, Columbia Business School - Decision Risk and Operations and Independent
Downloads 373 (86,054)
Citation 6

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service competition, structural estimation, operations marketing interface, choice models, queueing

4.

The Impact of Size and Occupancy of Hospital on the Extent of Ambulance Diversion: Theory and Evidence

Operations Research, 61 (3), 544-562
Number of pages: 50 Posted: 03 Dec 2009 Last Revised: 27 Mar 2019
Gad Allon, Sarang Deo and Wuqin Lin
University of Pennsylvania - The Wharton School, Indian School of Business (ISB), Hyderabad - Operations Management and Northwestern University - Kellogg School of Management
Downloads 361 (89,302)
Citation 8

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emergency department, ambulance diversion, empirical research, sample selection model, heavy traffic approximation

5.

Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses

Manufacturing & Service Operations Management, Forthcoming
Number of pages: 36 Posted: 23 Sep 2015 Last Revised: 11 Apr 2017
Washington University in St. Louis - John M. Olin Business School, University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 325 (100,460)
Citation 7

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Service Operations, Massive Open Online Courses (MOOCs), Social Interaction, Education, Field Experiments

6.

Competition in Service Industries

Operations Research, Forthcoming
Number of pages: 42 Posted: 11 Jun 2006
Gad Allon and Awi Federgruen
University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 294 (112,064)

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Competition, Service, Industries

7.

Outsourcing Service Processes to a Common Service Provider Under Price and Time Competition

Number of pages: 55 Posted: 11 Jun 2006
Gad Allon and Awi Federgruen
University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 294 (112,064)
Citation 13

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outsourcing, service, processes, common, providers

8.

Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

Number of pages: 38 Posted: 21 Sep 2016 Last Revised: 17 Sep 2019
Kejia Hu, Gad Allon and Achal Bassamboo
Vanderbilt University - Operations Management, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 226 (146,653)
Citation 3

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retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model

9.

Bounded Rationality in Service Systems

Forthcoming, Manufacturing & Service Operations Management
Number of pages: 23 Posted: 08 Oct 2010 Last Revised: 25 Dec 2012
Carroll School of Management, Boston College, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 212 (155,774)
Citation 7

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Behavioral operations, bounded rationality, customer behavior, queueing systems, service operations, social welfare

Competition in Service Industries with Segmented Markets

Number of pages: 34 Posted: 11 Jun 2006
Gad Allon and Awi Federgruen
University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 156 (204,986)
Citation 4

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Competition, Service, Industries, Segmented, Markets

Competition in Service Industries with Segmented Markets

Management Science, Vol. 55, No. 4, pp. 619-634, 2009, Columbia Business School Research Paper
Number of pages: 16 Posted: 20 Oct 2011
Awi Federgruen and Gad Allon
Columbia Business School - Decision Risk and Operations and University of Pennsylvania - The Wharton School
Downloads 50 (425,364)
Citation 1

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11.

Information Sharing in Supply Chains: An Empirical and Theoretical Valuation

Management Science 61(11):2803-2824, 2015
Number of pages: 37 Posted: 06 Oct 2013 Last Revised: 27 Mar 2017
Goizueta Business School, Emory University, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Kellogg School of Management
Downloads 203 (162,277)
Citation 5

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supply chain, information sharing, information distortion, decision deviation, time series, forecast accuracy, empirical forecasting, ARIMA process

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baggage fees, airlines, operations management, revenue management

13.

Service Competition with General Queueing Facilities

Number of pages: 54 Posted: 11 Jun 2006
Gad Allon and Awi Federgruen
University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 191 (171,571)
Citation 5

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service, competition, general, queueing, facilities

14.

Information Inundation on Platforms and Implications

Number of pages: 45 Posted: 03 Jun 2019 Last Revised: 09 Apr 2020
University of Pennsylvania - The Wharton School, University of Southern California and Yale School of Management
Downloads 188 (174,079)

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information platforms, Bayesian learning, opinion dynamics, polarization

15.

On the Relationship between Price and Capacity Decisions in Inventory Systems with Stochastic Demand

Number of pages: 27 Posted: 11 Jun 2006
Gad Allon and Assaf Zeevi
University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 183 (178,388)

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price, capacity, decisions, inventory, systems, stochastic, demand

16.

Price Competition Under Mixed Multinomial Logit Demand Functions

Management Science, 2013 59:8, 1817-1835, Columbia Business School Research Paper No. 14-15
Number of pages: 20 Posted: 08 Mar 2014
Independent, University of Pennsylvania - The Wharton School and Columbia Business School - Decision Risk and Operations
Downloads 182 (179,263)

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marketing, competitive strategy, pricing

17.

The Reference Effect of Delay Announcements: A Field Experiment

Kelley School of Business Research Paper No. 17-26
Number of pages: 37 Posted: 05 Apr 2017
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 145 (217,466)
Citation 5

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Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation

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worker poaching, passive recruiting, supply chain, capacity management, staffing

19.

When to Be Agile: Ratings and Version Updates in Mobile Apps

Number of pages: 35 Posted: 06 Nov 2019
University of Pennsylvania - The Wharton School, affiliation not provided to SSRN, Northwestern University, Microsoft Research, University of Pennsylvania - The Wharton School and University of Pennsylvania - The Wharton School
Downloads 118 (255,035)

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Agile product development, Empirical operations management, Mobile apps, Online marketplace, Product quality and reviews, Product versioning, Sequential innovation, Structural estimation

20.

Crowdsourcing and Crowdfunding in the Manufacturing and Services Sectors

Forthcoming, Manufacturing & Service Operations Management, Georgetown McDonough School of Business Research Paper No. 3394225
Number of pages: 21 Posted: 11 Jun 2019
Gad Allon and Volodymyr Babich
University of Pennsylvania - The Wharton School and McDonough School of Business, Georgetown University
Downloads 112 (264,642)
Citation 1

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New business models, Platforms, Entrepreneurship, OM-Finance Interface

21.
Downloads 103 (280,616)
Citation 4

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Cheap Talk, Inventory, Information, Availability, Signaling, Newsvendor

22.

'We Will Be Right with You': Managing Customers with Vague Promises

Number of pages: 42 Posted: 20 Oct 2008
Gad Allon, Achal Bassamboo and Itai Gurvich
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University
Downloads 91 (304,062)
Citation 5

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23.

How Do Delay Announcements Shape Customer Behavior? An Empirical Study

Management Science, Forthcoming, Kelley School of Business Research Paper No. 15-63
Number of pages: 47 Posted: 29 Aug 2015
Qiuping Yu, Gad Allon and Achal Bassamboo
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School and Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS)
Downloads 86 (315,062)
Citation 5

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delay announcement; patience time; customer abandonment; structural estimation

24.

The Mexico-China Sourcing Game: Teaching Global Dual Sourcing

Transactions on Education 2010 INFORMS, Vol. 10, No. 3, May 2010, pp. 105–112
Number of pages: 8 Posted: 08 Jun 2016
Gad Allon and Jan A. Van Mieghem
University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 85 (317,359)

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dual sourcing; strategic sourcing; experiential learning; inventory management; total landed cost;

25.

Managing Customer Expectations and Priorities in Service Systems

Number of pages: 55 Posted: 30 Aug 2015
Scheller College of Business, Georgia Institute of Technology, University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and Northwestern University - Department of Industrial Engineering and Management Sciences
Downloads 79 (331,450)
Citation 3

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delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk

26.

Global Dual Sourcing: Tailored Base-Surge Allocation to Near- and Offshore Production

Management Science, Vol. 56, No. 1, January 2010, pp. 110-124
Number of pages: 15 Posted: 07 Feb 2013 Last Revised: 12 Dec 2013
Gad Allon and Jan A. Van Mieghem
University of Pennsylvania - The Wharton School and Northwestern University - Kellogg School of Management
Downloads 70 (355,083)
Citation 12

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inventory production, stochastic models, applications, probability, stochastic model applications

27.

Nonparametric Estimation of Concave Production Technologies by Entropic Methods

Journal of Applied Econometrics, September 22, 2005
Number of pages: 27 Posted: 20 Jun 2006
University of Pennsylvania - The Wharton School, Georgia Institute of Technology, Hebrew University of Jerusalem - Department of Economics, Technion-Israel Institute of Technology and Georgia Institute of Technology - The H. Milton Stewart School of Industrial & Systems Engineering (ISyE)
Downloads 69 (357,791)

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Entropic , Nonparametric, Concave, Production

28.

Skill Management in Large-Scale Service Marketplaces

Number of pages: 47 Posted: 23 Sep 2015 Last Revised: 29 Mar 2017
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 51 (414,537)
Citation 2

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Service marketplaces, skill management, flexible resources, price competition, non-cooperative game theory.

29.

Large-Scale Service Marketplaces: The Role of the Moderating Firm

Management Science, 58 (10), 2012
Number of pages: 33 Posted: 23 Jul 2015
Gad Allon, Achal Bassamboo and Eren Cil
University of Pennsylvania - The Wharton School, Northwestern University - Department of Managerial Economics and Decision Sciences (MEDS) and University of Oregon - Department of Decision Sciences
Downloads 24 (543,270)
Citation 9

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Service operations, Fluid models, Asymptotic analysis, Large games, Non-cooperative game theory

30.

Price as a Signal of Product Availability: Is it Cheap?

Number of pages: 19 Posted: 10 Jun 2019
University of Pennsylvania - The Wharton School, Northwestern University - Kellogg School of Management and University of Southern California
Downloads 17 (581,117)

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Signaling Games, Inventory, Pricing