3641 Locust Walk
Philadelphia, PA 19104-6365
United States
University of Pennsylvania - The Wharton School
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gig economy, labor supply, worker behavior, behavioral operations, empirical operations, incentives, sample selection
information platforms, Bayesian learning, opinion dynamics, polarization
Empirical operations, gig economy, behavioral operations, structural estimation, online platforms
service competition, structural estimation, operations marketing interface, choice models, queueing
Agile product development, Empirical operations management, Mobile apps, Online marketplace, Product quality and reviews, Product versioning, Sequential innovation, Structural estimation
Service Operations, Massive Open Online Courses (MOOCs), Social Interaction, Education, Field Experiments
Empirical Methods, Machine Learning and Data-Driven Analytics, Causal Inference
Social Network, Service Operations, Learning
gig economy, multihoming, structural estimation, applied generative adversarial networks, incentives, empirical operations, behavioral operations
retrials; first-contact resolution; customer services; service speed and quality; call centers; empirical operations management; structural model
Loss Aversion in Time, Delay Announcements, Field Experiment, Structural Estimation
emergency department, ambulance diversion, empirical research, sample selection model, heavy traffic approximation
stochastic game, online communities, knowledge sharing, network structure
Ranking, Online Platforms, Education Platforms, Discussion Boards, Dynamic Optimization, Data-Driven Optimization
outsourcing, service, processes, common, providers
Competition, Service, Industries
supply chain, information sharing, information distortion, decision deviation, time series, forecast accuracy, empirical forecasting, ARIMA process
baggage fees, airlines, operations management, revenue management
dual sourcing; strategic sourcing; experiential learning; inventory management; total landed cost;
Behavioral operations, bounded rationality, customer behavior, queueing systems, service operations, social welfare
Competition, Service, Industries, Segmented, Markets
marketing, competitive strategy, pricing
service, competition, general, queueing, facilities
worker poaching, passive recruiting, supply chain, capacity management, staffing
price, capacity, decisions, inventory, systems, stochastic, demand
New business models, Platforms, Entrepreneurship, OM-Finance Interface
inventory production, stochastic models, applications, probability, stochastic model applications
delay announcement; patience time; customer abandonment; structural estimation
Cheap Talk, Inventory, Information, Availability, Signaling, Newsvendor
delay announcements; heterogenous customers; priority queue; information asymmetry; cheap talk
Entropic , Nonparametric, Concave, Production
Service marketplaces, skill management, flexible resources, price competition, non-cooperative game theory.
Signaling Games, Inventory, Pricing
Service operations, Fluid models, Asymptotic analysis, Large games, Non-cooperative game theory
