Matthew Royal

affiliation not provided to SSRN

SCHOLARLY PAPERS

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Scholarly Papers (1)

1.

Determinants of Service Quality in the Hospitality Industry: The Case of Malaysian Hotels

Journal of Accounting – Business & Management 14, 64-74 (2007)
Number of pages: 13 Posted: 17 Apr 2019
King Fahd University of Petroleum & Minerals (KFUPM), affiliation not provided to SSRN, affiliation not provided to SSRN and affiliation not provided to SSRN
Downloads 11 (572,836)

Abstract:

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service quality, tourist, tourism, hotel industry, customer satisfaction