Woong-Jin Kim

Independent

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Scholarly Papers (1)

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Personality Traits as Predictors of Service Quality Perception and Customer-Oriented Personnel of Logistics Organizations

Korea Logistics Review, Vol. 18, No. 2, pp. 173-200
Posted: 27 Dec 2017
Young-Ei Kim, Woong-Jin Kim and Jung Wan Lee
Seoul Digital University - Department of Business Administration, Independent and Boston University - Department of Administrative Sciences

Abstract:

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logistics organizations, service marketing, human resources, logistics personnel, employee's personality, personality test, service quality perception, customer orientation