L.A.N. Dilrukshi

Rajarata University of Sri Lanka - Department of Business Management

Mihintale

Sri Lanka

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Scholarly Papers (1)

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The Relationship between Service Quality and Customer Satisfaction: A Study of Service Recipients of Pradeshiya Sabha in Kalutara District

Dilrukshi, L.A.N. and Jayathilake, P.M.B. (2017) The Relationship between Service Quality and Customer Satisfaction: A Study of Service Recipients of Pradeshiya Sabha in Kalutara District, 6th International Conference of the Sri Lanka Forum of University Economists, Rajarata University of Sri Lanka
Number of pages: 4 Posted: 10 Jan 2018
L.A.N. Dilrukshi and P.M.B Jayathilake
Rajarata University of Sri Lanka - Department of Business Management and Rajarata University of Sri Lanka - Department of Business Management
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Abstract:

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Customer satisfaction, service quality, reliability, responsiveness