Nan Liu

Boston College - Carroll School of Management

Assistant Professor

140 Commonwealth Avenue

Chestnut Hill, MA 02467

United States

http://sites.google.com/site/nanliuacademic/

SCHOLARLY PAPERS

5

DOWNLOADS

1,166

SSRN CITATIONS

11

CROSSREF CITATIONS

3

Scholarly Papers (5)

1.

Managing Appointment-Based Services in the Presence of Walk-In Customers

Management Science, Forthcoming
Number of pages: 56 Posted: 23 Mar 2018 Last Revised: 21 Oct 2018
Shan Wang, Nan Liu and Guohua Wan
Sun Yat-sen University, Boston College - Carroll School of Management and Shanghai Jiao Tong University (SJTU) - Antai College of Economics and Management
Downloads 351 (125,700)
Citation 6

Abstract:

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service operations management, healthcare, appointment scheduling, walk-ins, analytics

2.

Managing Outpatient Service with Strategic Walk-ins

Management Science (forthcoming)
Number of pages: 77 Posted: 27 Apr 2020 Last Revised: 07 Jul 2022
Boston College - Carroll School of Management, Eindhoven University of Technology (TUE), Sun Yat-sen University and University of Calgary - Haskayne School of Business
Downloads 292 (152,760)
Citation 2

Abstract:

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customer strategic behavior, appointment scheduling, walk-ins, queueing models

3.

Appointment Scheduling Under Time-Dependent Patient No-Show Behavior

Management Science (Forthcoming), Baruch College Zicklin School of Business Research Paper No. 2019-04-03
Number of pages: 58 Posted: 18 Jul 2019
Erasmus University Rotterdam (EUR), City University of New York (CUNY) - Narendra Paul Loomba Department of Management, Boston College - Carroll School of Management, NUS Business School - Department of Decision Sciences and Nanyang Technological University
Downloads 257 (173,849)
Citation 3

Abstract:

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Patient No-shows, Appointment Scheduling, Healthcare Management, Distributionally Robust Optimization, Co-positive Program

4.

Managing Appointment Booking Under Customer Choices

Management Science, Forthcoming
Number of pages: 62 Posted: 24 Apr 2018 Last Revised: 23 Jun 2018
Nan Liu, Peter van de Ven and Bo Zhang
Boston College - Carroll School of Management, Center for Mathematics and Computer Science (CWI) and IBM Corporation - Thomas J. Watson Research Center
Downloads 148 (284,246)
Citation 8

Abstract:

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Service Operations Management, Customer Choice, Appointment Scheduling, Markov Decision Process, Asymptotically Optimal Policy

5.

On Withholding Capacity from Strategic Patients

NYU Stern School of Business
Number of pages: 81 Posted: 09 Jun 2020
Yunchao Xu, Mor Armony and Nan Liu
New York University (NYU) - Leonard N. Stern School of Business, New York University (NYU) - Department of Information, Operations, and Management Sciences and Boston College - Carroll School of Management
Downloads 118 (337,320)
Citation 1

Abstract:

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service operations management, healthcare management, appointment scheduling, queueing theory, strategic customers