Nan Liu

Boston College - Carroll School of Management

Assistant Professor

140 Commonwealth Avenue

Chestnut Hill, MA 02467

United States

http://https://sites.google.com/site/nanliuacademic/

SCHOLARLY PAPERS

3

DOWNLOADS

426

SSRN CITATIONS

3

CROSSREF CITATIONS

1

Scholarly Papers (3)

1.

Managing Appointment-Based Services in the Presence of Walk-In Customers

Management Science, Forthcoming
Number of pages: 56 Posted: 23 Mar 2018 Last Revised: 21 Oct 2018
Shan Wang, Nan Liu and Guohua Wan
Sun Yat-sen University, Boston College - Carroll School of Management and Shanghai Jiao Tong University (SJTU) - Antai College of Economics and Management
Downloads 228 (139,164)
Citation 5

Abstract:

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service operations management, healthcare, appointment scheduling, walk-ins, analytics

2.

Appointment Scheduling Under Time-Dependent Patient No-Show Behavior

Management Science (Forthcoming), Baruch College Zicklin School of Business Research Paper No. 2019-04-03
Number of pages: 58 Posted: 18 Jul 2019
Erasmus University Rotterdam (EUR), City University of New York - Narendra Paul Loomba Department of Management, Boston College - Carroll School of Management, NUS Business School - Department of Decision Sciences and Nanyang Technological University
Downloads 102 (271,204)
Citation 1

Abstract:

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Patient No-shows, Appointment Scheduling, Healthcare Management, Distributionally Robust Optimization, Co-positive Program

3.

Managing Appointment Booking Under Customer Choices

Management Science, Forthcoming
Number of pages: 62 Posted: 24 Apr 2018 Last Revised: 23 Jun 2018
Nan Liu, Peter van de Ven and Bo Zhang
Boston College - Carroll School of Management, Center for Mathematics and Computer Science (CWI) and IBM Corporation - Thomas J. Watson Research Center
Downloads 96 (282,395)
Citation 4

Abstract:

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Service Operations Management, Customer Choice, Appointment Scheduling, Markov Decision Process, Asymptotically Optimal Policy