Shan Wang

Sun Yat-sen University

135 Xingang Xi Road

J.T. Wu Hall 320

Guangzhou, Guangdong 510275

China

http://wangshan731.wixsite.com/shan

  • Sun Yat-sen University

SCHOLARLY PAPERS

2

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423

SSRN CITATIONS

2

CROSSREF CITATIONS

1

Scholarly Papers (2)

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1.

Managing Appointment-Based Services in the Presence of Walk-In Customers

Management Science, Forthcoming
Number of pages: 56 Posted: 23 Mar 2018 Last Revised: 21 Oct 2018
Shan Wang, Nan Liu and Guohua Wan
Sun Yat-sen University, Boston College - Carroll School of Management and Shanghai Jiao Tong University (SJTU) - Antai College of Economics and Management
Downloads 302 (125,692)
Citation 6

Abstract:

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service operations management, healthcare, appointment scheduling, walk-ins, analytics

2.

Managing Outpatient Service with Strategic Walk-ins

Number of pages: 66 Posted: 27 Apr 2020
Nan Liu, Willem van Jaarsveld, Shan Wang and Guanlian Xiao
Boston College - Carroll School of Management, Eindhoven University of Technology (TUE), Sun Yat-sen University and University of Calgary - Haskayne School of Business
Downloads 121 (285,471)
Citation 1

Abstract:

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customer strategic behavior, appointment scheduling, walk-ins, queueing models